Clearly, the cell phone industry is so busy trying to steal customers form each other they don't actually seem to have time to take care of the customers they DO have. This leaves the retail stores and their employees as the front line when it comes to customer interface. And they mostly suck, except for EVERYONE at this location. Stephanie and her wrecking crew will go the extra mile to bring the corporate T-Mobile drones to heel. What's truly entertaining is watching this crew take on the "customer service" reps based in Bangladesh? India? Pakistan? I got a new LG V20 last week. 7 days later the screen cracks (no, I did NOT drop it). I have insurance, but after 7 days there's no way I'm paying the $175 deductible. Just give me a new one, dammit! Stephanie made it happen. Perhaps I should keep this a big secret...Wouldn't want the masses to find out this T-Mobile location will actually take care of it's customers. That fifth star is coming, as soon as I get my new replacement phone, Wheee! Cheers! read more

I've been here for 30 minutes.. there's 3 employees in total. Only one of them is actively helping anyone out. The other one out here is pretending she doesn't see me. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Los Angeles, California

The guy that was there at the location basically ran my husband off the location. He said he could do that himself at home. If someone walks in asking for help, obviously they don't know how to do it! This place just pays employees to stand/sit around and talk to each other. Now I see why it's always empty! read more

What could improve? Everything to be honest. They had horrible customer service, and were standing around doing nothing. I came in to get a screen phone protector, since mine was cracked. They looked annoyed I was there, and even more annoyed when I told them I had insurance and wasn't there to buy anything. They said they didn't have any, after not believing me because my receipt was on the T-life app and not a physical copy. They said they weren't sure when they were going to get more but could order one to my home. Rolling their eyes, asking for my ID and pretending to do something for me is all they really did, because a month later I still hadn't received anything. I ended up going to another tmobile store and they gave me a replacement right away, never going back again and I hope you don't waste your time with lazy unprofessionals with no work ethics. What's worse is I'm sure one of them was a manager, which should be setting the example instead of slacking off and trying to be cool with their employees. read more

Went to store to talk to a agent about my bill which was to high. They informed me their was nothing they good do. The next week I got another carrier. Not even worth 1 star read more

I spoke with Raul, and he was amazing! He was so helpful. I'm ordering a new phone and he made it so easy. read more

I pass by this location a few times a week and It does not seem to be busy all the time. Just went to get the T-Mobile Tuesday deal item, and I was about to show the phone app and the girl said right away it all ran out and it was at 11 am that they had opened just an hour ago... REALLY?!! also, the store smells weeds... read more

Just went to get the free tote bag for T-Mobile Tuesday and the girl asked for my ID when clearly I was showing her the app and I'm 22 literally. Now they be asking you a ID for free things and that supposedly they ran out read more

This is the worst of the worst experience at tmobile. They make up their own rules... No one in this place wants to genuinely help a customer. They just want to watch movies while working and order their pizza. Horrible Horrible servicem they so do not explain anything and they just want someone else to the job for them. read more

If there was a 0 rating i would give this to T-Mobile, they are thieves when you decide to move service. In Jan 2024 I dumped T-Mobile because they have lousy sales people. I wanted a Samsung fold and a) they did not carry at the first store i went 'too pricey not our regular customers can afford one b) could not send me in the right direction to get one and c) when i finally went to a store that carried it they did not have one on display and refused to open the box so i can see the unit - at $2K i was not about to purchase without seeing the actual product. I went to Spectrum where i saw and got to see the actual unit and looked at features, I bought the unit and dropped T Mobile ... to this date am still getting billed. I've decided to a) write negative yelp reviews b) write to the BBB and file a complaint as well as the FCC. When i called to figure this out, i was told 'your no longer a customer you have to visit our website'. BTW am saving a lot of $$$ with Spectrum - bundled by internet and cell, and got a free line for 1 year plus another $30 credit on my internet bill. read more

Today I visit this store, The guy who approaches me was not very helpful . I asked him to change my screen protector he told me that their system is not working do he cannot give it to me free. I have to buy it. Note: I have the insurance for the protector. I felt like he was mo very helpful because there is no sales involve. read more

The store team does a great job and in COVID times right now is also taking good precautions for their customers. They also don't freak out when your young daughter is climbing around like spider-girl a bit which I appreciate #dadproblems. Clarissa at the store was super informative and helpful and went the extra mile to not only guide me in deciding on the right phone but so much more! read more

By far the best service I've received at any moblie store. Was serviced by Vanessa and Chris and they were both very personable and kind. They helped make sure that all my questions were answered about my upcoming trip and quickly got me the service I needed. Very grateful! read more

Just walked of this store, I'd advice the management to review their service procedures. I wanted some support with multiple line and their current promotions since their online process was outdated (instruction loops to multiple pages). Ask was considering a smart watch and an phone upgrade to a iPhone X. Walked in, got greeted two person helping a couple. We browsed to store for couple minutes , until a family walked in got asked what they can do to help. Mentioned about transferring lines and got told "have you called 611? That's how you can do that" mentioned we came in for multiple things but that's the first we want to take care of. "Yes that what you'll have to do, we sell phones activate lines but transfers we don't do" Literally asked him, do you just want me to leave and do everything on the phone? I don't have to be here. I totally understand what you're saying, but can you service it in a way that you're not interested in providing a service other than selling a phone? read more

I'm always treated good here. The staff is always welcoming and friendly. Today, Chris was a great help. I'll continue coming to this store because of their great knowledge and attention to details. read more

10/10 -- this has been my first good experience at a T-Mobile store since they bought Sprint. All previous 8 interactions were horrible from mis-information, to sending me on wild goose chases, to charging me more money than necessary, etc. This is the first store that not only took the time to make sure they did the job right, they checked their work, and discovered a huge egregious error in our account done by a previous store's incompetence. We've found our new T-Mobile store :) thank you everyone! read more

The 3 men who didn't help me out and work at this location are by far the most unprofessional workers I have ever met. They were very rude and did not help me what so ever. I called the store to see if they would be able to help me today and the wanted me to go to a T-Mobile 40+min away all because they "couldn't"help me. They also hung up on my call. These workers need serious evaluation. read more

It's a shame that I can't give a higher rating, the customer service was very friendly and knowledgeable. They were able not only resolve my problem but give me some advice on knowing what my device could do. The main reason for the low rating is the establishment itself. I couldn't even stand 10 min in there let alone what the people working there have to endure. The store smells horrid. The floor is hazardous I almost fell just walking into the store, when I brought my concern to someone in the store they apologized but still. This a horrible work environment for them and a hazardous one for customer walking in. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Los Angeles, California

Great t mobile store was helped out by Guillermo, and Frank they helped me fix issues I had with my account. They also helped me get a great deal on a tablet it was freeeee amazing customer service and I would highly recommend this store read more

Jorge really helped me out getting out of Verizon. Thanks to him and the team, I now have Netflix for free and unlimited data. Can't beat that read more

Horrible store. Computers are super slow. The phone cases are horribly over priced . $66 when you can get the same case for $24.99 on amazon. On top of that, when you are buying a stupid iPhone XS max, they don't even have all the colors to choose from. Wtf? And if you want to have the color that you want shipped to your home then they don't have overnight shipping. You have to wait two days. Oh but they can comp. the shipping price. Big whoop. A t mobile store should be properly stocked and have updated computers. read more

Horrible service at this store. Employees there are clueless or simply commission driven, not customer driven. Avoid this store.

I walked into the store needing a new iphone and Fernando was more than happy answering all my questions and getting me set up with a new phone. He made sure my phone was working before I left the store, put a screen protector on, and just gave excellent customer service. Thank you again! read more

I was so amazed to receive services from this young gentleman called Chriss at the store...He had the most intriguing hairdo so beautiful and ethnic and talked softly behind his mask I couldn.t believe everything he was saying was so good for me...I got a new I phone with so many qualities and a great camera I thought I was dreaming...Excuse me I switched from another store I wouldn.t even mention their name I had so many problems with that phone from the beginning and now I am so fortunate to be treated like a queen and get home like living a miracle because this new phone is so good. What an excellent service I am so happy I went to this store.. Chriss was an angel I am very happy about T-Mobile. Thank you Chriss from the bottom of my heart as I am one happy customer dancing with joy! read more

Super friendly and efficient staff with great product and awesome service. I highly recommend this store. Very happy with the workers.

Dropped my phone and cracked it, needed a new one immediately! Lucky Jonathan and Frank was able to help me and get all my info to my new phone! They helped ne out with a case and screen protector with insurance. I didnt do anything they helped me with it all and i couldnt be anymore thankful. read more

Last time I came, the service was pretty poor. Took forever and they didn't even greet met. Kinda glad I had to stop and get a new phone cuz looks like things have changed. Arely was really patient and helped me get my new Xs Max. Thankssss read more

Freddy was great: really sharp and quick. I went in to buy a new phone and switch from ATT to TMobile and although I had done my research already, Freddy took time to explain the advantages of the plan I was choosing. He set up my new phone that came with a free case and screen protector that he applied himself (tricky to do if you haven't done before!) Very good service. read more

Had the worse customer Service experience in this location. Staff and Mgr are very rude they promise items just to sell you a phone of $900 dollars really!!! They offer me a free glass cover and they said to come back next day. we came back and they denied they had offer it. The mgr was rude and said we don't give free stuff then train your sales representatives. Im a loyal Tmobile client but i will definitely will go a little longer to Los Feliz location not here. Train your people on CUSTOMER SERVICE read more

Guillermo is the best rep. I recommend this store highly. The service was amazing. Best t mobile store I have been 2 so far clean as well

Go see Joel and Richard. Very helpful and energetic. Will be back because they provided amazing service.

I always come to this store when I can't do something online. Chris is so helpful and I'm always very pleased with his service. He's always quick and efficient. I'll be going back soon so he can hook me up with T-Vision. read more

Went into this store to upgraded my dads phone and Chris helped us out. I was very pleased with his service, he was very helpful any question asked he answered. I would recommend anyone who is going in to this T-Mobile to ask for Chris. read more

I am blown away by the great customer service at this store. Fernando was extremely personable and was able to help me with purchasing a new iPhone 11! read more

Great first visit. Greeted by all the staff upon first entering the T-Mobile store. The small crew of Sandra, Pedro and Joel were helpful in getting my wife and I switched over from our old carrier with a much better service plan for the two of us. I was very impressed how their teamwork made us feel like we were in very good hands. I highly recommend this location for making the switch from any other carrier to T-Mobile. read more

Excellent service from Fernando . Did a couple phone upgrades and change of service . He was very helpful and even though we had a limited time he was nice enough to help us . We had gone to other T-Mobile stores before coming to this one , and he was the only one to help us . Will for sure come back to this T-Mobile store . Thank you Fernando . read more

Thank you Chris for the amazing deal. Help us to the fullest. Excellent customer service

I was serviced by a Jose Benetiz. Very knowledgeable and able to trouble shoot problems as they rise up. Saved me 50% of my bill. Now that's value! read more

This store was super helpful and kind. All my questions were answered by Guillermo and Fernando. I will be telling all my friends and family to come see them read more

Amazing store! Clean and cool with ac yay! they are very helpfull i came in to switch guillermo and frank were very helpfull. they really know there stuff. i recommend this store to everyone. guillermo and frank thats for the amazing customer service read more