Ariana helped me upgrade my iPhone 14 to a 17 I received an offer from TMobile, so I took them up on it! Ariana was knowledgeable and professional! read more

Service was quick, and they helped with the lost phone and recovery process. I will def come again. read more

I work in the area and I have had nothing but great experiences at this T-Mobile location. The staff here are always welcoming, patient, and take the time to explain things clearly without rushing. I really appreciate how transparent they are with pricing, no hidden surprises, just straightforward plans I can trust. Anytime I've needed help with my phone or account, they've gone above and beyond to make sure I leave confident and satisfied. It's rare to find this level of reliability and honesty in customer service, and that's why I'll continue coming back to this store. Highly recommend if you're looking for a location you can trust. read more

Malísimo, LOS EMPLEADOS PESIMOS LO ÚNICO QUE QUIEREN ES VENDERTE. Saque un teléfono MOTOROLA, el empleado JOSEP "manager" me dijo que pagaría $140 por mes. Lo saqué en JUNIO. Y aquí les muestro cuánto me vino de factura. Con ellos saqué un IPHONE 14 hace 2 años a cual ya lo terminé de pagar. read more

T-Mobile - Esto son los estados y resúmenes de mi factura. Nadie se hizo cargo. Nadie te da soluciones. - Mobile Phones Near Me - Los Angeles, California

Given the previous reviews, I can only assume it was "Alex" who I was interacting with. I say assume because as my mother and I approached the door, he camenup to it and PHYSICALLY blocked the entrance to the store and asked what we needed. I explained I wanted to leave my current family plan so I could join a new plan with my boyfriend. He told me they could not do that in this store and I'd have to call customer service or go to a Sprint store. I asked "didn't T-Mobile buy Sprint?" and he tried to argue that they were partners which doesn't even make sense. There are no more Sprint stores, guy. He literally did not allow us across the threshold despite us both wearing masks. We never even had a chance for assistance. I do have reason to believe the man who stopped us was a racist as I am a Black woman. We left without fighting but later when we walked past to go back to our car, I saw a group of 3 white customers walk into the store, with The same man in there, and they had zero issues getting in. Absolutely garbage store. I tried calling later and the phone rang endlessly until it disconnected. I will happily be leaving this service as soon as I can find someone to actually assist me. read more

T-Mobile - This store serves both T-Mobile and Sprint customers, liar - Mobile Phones Near Me - Los Angeles, California

Just went into this location about an hour ago. I was looking to replace my screen protector. I'm an existing customer and have never had any issues replacing my screen protector. I was greeted by a gentleman that seem like he was more interested in his commission than my request. He asked me more than once if I wanted home internet. I proceeded to say no, then once I did, he told me the screen protector he had wasn't the one for my phone. When I clearly saw an iPhone 13 on the box. In the future please focus on what customers are asking for, commissions secondly. read more

Don't go here unless you want your stuff ripped off by the employees. Had to go back several times to pick up my phone that was supposedly received at this location. After several tries and calling their corporate HQ, I FINALLY got my phone. Shouldn't take 3-4 visits to pick up the property I paid for. This is a poorly run, ghetto shop. Not b/c of the location, bc of the employees. FOR THE LOVE OF GOD, GO ANYWHERE BUT HERE! read more

I am going to avoid this location at all costs. I bought an apple watch there and the woman who I bought it from didn't even set up the data plan on it like she was supposed to. Once I figured it out I went back to the location and it took them over three hours to figure out how to set it up. I went during the day and they had only one person helping people although there was a woman in the back for about an hour. About half way through helping me the one man, Alex who was helping me asked if he could help the next customer while my watch was setting up. I said sure but then after a little bit we figured out that the set up didn't work instead of coming back to help me he spent another 20 minutes with the customer who wanted to buy something because they seem to value new sales over helping customers with issues. This was all after I had already been there for over an hour and while the other employee was in the back. Also when I asked if he could charge my phone which was dying while he used it to set up the watch Alex said he couldn't do that at the desk even though the woman who sold me the watch charged my phone at the desk when I was buying the Apple watch. Hopefully I can find another T-Mobile location that has better knowledge of the equipment and better staffing. read more

I like all the people at this place except store manager, Alex, who treats you rude unless you're a brand new customer. The disgust on his face for current customers is palpable. Everyone else is amazing. read more

Everytime I come here to claim my free tmobile merchandise, the staff member (guy with ponytail, I think his name is Alex) is very rude and unprofessional. When you come to the store and he finds out that you're only there for the free stuff, he will not even greet you. He will hand over the stuff without looking at you and he acts really upset and mad. He acts like he is the one who paid for those merchandise lol. Doesnt he know when we get those free merchandise, it's free marketing for T-mobile? Anyway, other staff with him was polite and nice. It's only him. read more

I had the worst experience ever! My fam and I went to get the iPhone 13 promotion. Stephania helped us and mess with our phones. She left us without a phone line for an entire day. Not only that, but she also input the wrong phone number in the iPhone we took home. We brought our complaint to Denis (manager), who never once apologized for her mistakes. He was also rude the entire time, and in conclusion, he told us we had to change our original phone numbers to new ones if we wanted to keep the promotion. I tried to return the phone and cancel everything, but Denis said I had to pay a fee of $70 for his worker's mistake and lack of communication. Since it's an Authorized Retailer branch, they don't think they need to provide good customer service. Do yourself a favor and go to a different T-mobile store. They are also not pet-friendly! read more

This was literally the best experience of my entire life at a phone store. Suzanne the manager of the place took extra special care and attention helping me not only with the product and offers available, but in patiently helping me get everything set up and configured right there in the store. All this extra help and attention made me not only feel appreciated & cared for personally, but also gave me the personal confidence when leaving that things were done right (and they were). Super & generous-hearted staff! read more

I went to go get my phone service switched from sprint to TMobile today , the whole experience was excellent, the two girl employees there helped me out , and made the process much easier . I believe her name was charlie . I Would definitely go back to this location if I ever need assistance again . read more

Tmobile should be investigated by the better business bureau. After spending 5.5 hours with a customer service rep as well as a supervisor they admitted their mistake I didn't owe them $203 and I even hat the customer service rep put in writing by sending me an email how could I owe them $203. I didn't get an account until the beginning of the second week in January. I paid $100 for one moth's service approximately $100 and barely a month later they're billing me $203???? To add insult to injury they offered me free Netflix and Apple TV however it was a bogus offer as the customer needs to have two lines in order dir the offer to apply. The last time I terminated my T-Mobile account I swore to myself I would never, ever, ever get an account with T-Mobile. An hour I got a text that my services had been interrupted for non- payment of the $203 and they refused to help me unless I could remember a six digit PIN number which I am certain I never created. Not even the last four digits of my SS number was substantial enough for a representative to talk to me. Am I living in crazy town? They have all my information yet they are telling me I have to go to a T-Mobile store in- person. I am disabled I only have the use of my right leg. Everything in this review is true. T-Mobile's business practices are Un-American read more

After a terrible experience with my previous carrier, I was pleasantly surprised by Esmeralda and Victor's commitment to making sure we had a great start with T-Mobile. Not only they were empathic to our situation and frustration, but they went above and beyond by quickly setting us up with the best option for us and walking us through their available promotions, some of which I wasn't aware of. They even got us a complimentary Netflix, which was a nice surprise. I know customer service can be very challenging, especially in LA, so I feel like feedback was due in this case. Hopefully the higher-up's will read this and understand that the way to a customer's heart is through excellent service like the one Esmeralda and Victor provided today. A+++++ read more

My only complaint is the manager of this store. He told my grandmother that her iPhone 6 trade in value is 50 but we rechecked the website and it was 215. He has no idea what he's doing and he was combative with my grandmother every time she had a question. The lady who I wished got her name was very nice and accommodating to me when I got my new phone. Basically the ship is being run by an incompetent and, quite frankly, unruly manager. read more

Charlie made our experience here amazing! He was so helpful and patient with my dad and I. He set up my dads new iPhone and made our experience perfect. This is my dads first iPhone and Charlie took the time to explain to him the differences in all the models and even showed him how the cameras vary in size and quality. Thank you Charlie for being so helpful. Great customer service skills and very knowledgeable in tech. He knows what he is doing! read more

Best T-Mobile ever. Walked in, gave my number, walked out 25 mins later with a new phone.

Horrible customer service. Staffed with kids who give misinformation and a manger who is just awful. The lady in there was nice, too bad she wasn't helping me. Phone wasn't working, lcd issues. Couldnt text or use apps. Went in Thursday to see my options- new phone was way more than I wanted to spend plus a $20 just becuase "walks out of our store" fee. Not joking, this is what they told me. So I asked about my insurance options. They said I have to go through warranty becuase there is no physical damage too the phone ( visible) Kid says to me " Just crack your phone if you want to go through insurance" I dont do that. I go through warranty ( which is free) they say phone will come monday. By Monday- phone almost inoperable. Call store. An even more aloof kid answers and tells me even though my phone is there- have to come tomorrow ( tuesday to get it) After I protest that I really need a working phone. Fine- i can come in at 2:30. I do. Manger is there. He looks at my not working phone and says, nope not going to give you your warranty phone- you have to go through insurance. He seems to see some invisible "lift" of my screen? I cant see it. But regardless, I am asking, why cant I just pay the insurance fee, it wasnt my idea to go through warranty. And your kids told me to crack my phone, they are the ones who told me to go through warranty. Also- its all the same company ( Assurant) - Ill pay the insurance deductible, go home with my phone. Nope. He says " Buy a new iphone 8" I say no, I say this is crazy, I cant wait 4 more days without a phoen. Then, the best part- he says 'You seem upset, maybe that's why my staff gave you the wrong information about insurance v. warranty" Really?! I have waited 4 days, gone through warranty becuase YOUR STAFF TOLD ME TOo. Now, you wont give me the phone I ordered even though Ive offered to pay the insurance since suddenly now Its not eligible? ( Which i think is ridiculous) And its my fault they lied to me or are incompetent? How insanely rude and uncalled for. Clearly, they don't care about you, your time, your money. They just want you to buy a new phone and not help you . I would rather burn $900 than give it to this store. read more

Tuesday may 18 call placed at 1:54pm. This location has sloppy management and lazy workers with an attitude ..I've worked a lot of retail and service/hospitality so I feel just in saying so. Called for a stock check on the iPhone 12 Pro Max and the girl tried to talk me out of waiting.. said she didn't work last night so she wouldn't know... I asked if she could find out.. then explained the process of checking...there was a cage and a key.. I said ok...asked if she could please check ...then she said it would be 15 minutes..I said ok no problem.. then asked again if I wanted to wait 15 minutes and I said yes. Came back about 4-5 minutes later and said her manager wanted to relay that there was only one black one and that it was only available for purchase with an $80 accessory package. No exceptions. Lmao. I thanked her very much for checking bc I don't like spreading bad juju lol even though its a matter of her just DOING HER F*NG JOB! You just setting your own success backwards by being half ass baby girl. Bless the lazy children of America smdh.... Like.. your parents work the same way you do to make sure you were raised or nah? I bet they worked harder bc lazy kids... smh... wasting life...I'm gonna let T-Mobile know about this location with this exact complaint. Skip this location! Tuesday may 18 call placed at 1:54pm. read more

This store will make the imposible to invalid the guaranty so you can buy a new phone. Worse costumer service. store manager Alexis is very rude. I recommend you to visit another store. read more

TANYA is a G. Thanks so much for helping us switch our lines. Definitely a swift process- we were in and out in under half an hour. Thanks again! read more

Victor I believe was his name - I visited Friday June 21-2019 at 4:20 pm- not only was he helpful and professional he was fast and courteous and very busy. He answered all my dumb questions and went above and beyond to help me. Ty. read more

I am very disappointed with the customer service displayed at this T mobile location. I recently switched over phone carries to t-mobile last week. I needed help using the phone so I went to this location for help, along with my sister. Upon our entrance into the store, the manager ALEX told us only 1 customer per account allowed in the store because of covid. I then went to ask him for help activating my phone, and he basically told me I can do everything online and was no help. I had to ship back my old iPhone, but they did not send anything to ship the product back in, the phone representative told me I could go into the store and they could assist me with packaging to send the phone back. I went back to this location again to ask for something, and Alex told me they had nothing in the store I could use to ship back the phones. I went back to the store today for a 3rd time because my brand new phone just stopped working. Alex was working in the store along with an employee VICTOR. Victor started helping me, while 3 other customer entered and ALEX told the customer only 2 customers per account allowed in the store at a time. So I asked victor when did that policy enforce, "only 2 customer per account?" he told me 3 weeks ago, so I asked him, why when I came to the store last week ALEX told my sister and I only one of us could come into the store per our account? He just looked at me and said I am not sure. Then I proceed to try and get help purchasing the new phone, there was an issue on the account that required them to call customer service. They told me they could not use their phones to call out its only for customer service to come theme!!! I have never heard of that, how can a store not call customer service? and they could not call customer service to help me, and I could not purchase a phone at the moment. I asked if there was any phone I could use because I currently did not have a working device, and they refused to let me use a phone to contact customer service. While Alex continued helping the couple, I asked them why was I being treated this way, why are you two men so unhelpful to me when I come into this store because I am a WOMEN OR BECAUSE I'M BLACK? OR IS IT BOTH!!!! I came to there store as a new customer for help because a device I purchased from them stopped working after only a week! Alex was rude the first times I encountered his services, and then again he displayed lack of knowledge of his work as store manager he was not helpful at all. I will never visit this store again it has asshole douche bag as the store manager that made me feel I was being mistreated because I am a BLACK WOMEN. read more

Great and friendly people, over all good vibes. Jose really helped me a lot when picking the best suited tablet for me, he really answered and clarified a lot of the concerns I had. This had to be the best experience I've had going into a T mobile store. Usually I'm stuck waiting but Jose right from the get go greeted me and took care of moving forward. read more

BUYER BEWARE!!!! Misleading sales associates, doing bait and switch sales and upselling you on items and plans you don't need... Bought two new phones and knew I wanted the $60 a per line plan and they kept insisting that I needed a more expensive plan. Managed to get the point across that I was not going to go for their upsell trick. They did end up getting me on the screen protectors and phone covers. I said I was not interested in paying full price since I can find covers on Amazon for half the price. The sales person said I have a great deal for you. I only had to pay taxes and fees, I'm stoked to get a great deal and pay for the phones, covers, and protectors. Fast forward a month and I get my first bill and see 4 x 24 monthly installments for the covers and screen protectors (= Full price $44 for the cover and $18 screen protectors). They NEVER mentioned this when I bought the phones. I put in a formal complaint with T-Mobile that this store is poorly managed and their sales tactics are very sketchy. The Wells Fargo scam came to mind. I watched how they tried upselling people who clearly couldn't afford it and making these people feel like shit that they didn't go along with their tactics. read more

Absolutely the best!!! Great customer service!!! As soon as you walk in they welcome you and ask how they can help! They don't make you sign and wait 30 to 40 minutes. Tanya was amazing answering all my questions and what she didn't know she would ask her coworkers ( Hugo and Michael) it wasn't about who made the sale it was about team work and make sure they had a satisfied customer. They don't rush you out and push you to buy merchandise. From now on this is my store of choice so bye Los Feliz branch ( bunch of crooks) read more

I came in with one of my young clients to help him get two business lines started. Shannen helped us out and she was great. She was very friendly and made the whole process really easy. It's a nice store and everyone working there was very attentive. Thanks Shannen and team for helping out today. I'm already a t-mobile customer myself and can't say enough goof stuff about the customer service I've had to date. read more

Came by to get a phone for my boyfriend and the sales associate that assisted me today was Shannen. She was very friendly, helpful, and had a great attitude. If anyone can appreciate good customer service, having a great attitude is key. Along with who helped her was Tanya. Thanks ladies! Very much appreciated. read more

This place sucks. They don't seem to know anything about customer service, you walk in and are just stared at, like can we get a hello? Horrible service, would much rather drive to another store then go here. read more

I came in Saturday Night an hour before closing to pick up my phone. Victor was AWESOME!!. It was only him an one other guy store way pack everyone getting phones an nothing was simple they were professional handled each person care made you valued . If you need a phone come here an ask for Victor !! read more

T mobile in echo park is awesome we came in to buy a phone and victor helped us out ! He is awesome he is quick, got us a great deal and he is very knowledgeable . You should defiantly come to this store ! read more

Best T mobile store! great customer service! always helpful, the girls there are always helpful and happy to assist.

Dropped by because my cell had crashed several days ago. Was disappointed that they can no longer print out contact information from my email account. My disappointment very quickly faded when Tanya was able to help me with my repeated HTC Desire 626 issues. She fixed my phone and offered me several options for future cell phone purchase decisions. Personally, I feel the help one receives in the store is much better than calling T-mobiles customer service and staying on the phone for hours and being transferred from representative to representative. Tanya even fixed my T-mobile Tuesday application and Axel gave me a free pair of promotional socks. One happy customer left that day with a huge smile at n her face. read more

Had a few issues with my phone and Axel was very helpful! Not only did he help me out, he was kind enough to apply my screen protector on my phone. In general, the whole team was great, the energy in the store was good, and the service was pleasant. read more

No answer on my first call. Confirmed they had the phone only to find out it was nearly double the price in store. read more

Came in here with my brothers to port our phone numbers to the T-mobile account. First off we were here for almost 2 hours but that wasn't the bad part. The reason we were in there for that long is because the first time they tried to initially port our numbers their tablet failed and it didn't port successfully (we get it, shit happens, so my brothers and I don't mind that they have to manually do it again). I wish I could say this is the end of my story but it isn't. Fast forward to today, the SIM card placed on my phone is my little brothers SIM card, my little brother has my dad's SIM card, and my dad has my little brothers SIM card. How are y'all gonna put the wrong SIM cards in our phones? On top of that, my phone number isn't even ported yet because they entered the incorrect account number and pin. I literally pulled up all the correct information at the store, they wrote it on sticky notes, and yet it's still inputted wrong. How many times can y'all f' up. My old provider had to literally call T-mobile customer service and tell them all the information given was correct and the error was on T-mobile's end. T-mobile customer service literally had to be told by my old provider that "you input the information wrong" her response "oh thanks for the information!" Are you serious ? My old provider is probably like "why are y'all switching again?" That's a very good question.... #phoneless #tmobilewhyyoudomelikethis #switchingSIMcardsallday read more

Two big thumbs up for Axel and Hugo!!! They are great customer service reps. They have helped me with not only my phone issues but my kids issues as well. All the time being courteous and attentive. I used to go to the Atwater location but no more....lol...great job guys!! read more

Best T-mobile store I have visited ever.Great customer service all the girls there were very helpfull.The sales associate that assisted me was yahaira. She was very informative and friendly definetly made my experience there a great one thank you for the help. read more

Having read the stellar reviews of this branch near where i live, i went in to upgrade my phone. It was a great experience far better than others i have had at other branches, where you feel rushed and just given a formulaic sales pitch. Axel didnt try to get me to upgrade my phone service or sell me a bunch of stuff i didnt need. He was personable, a good listener and helped set up my new phone, transferred data etc. What more can you ask? read more