This is the worst company I've ever dealt with. The employees are incompetent and are so rude. I was told my bill would be $170 and it's been $230 for 3 months and I've been in this store 3 times to meet with Tiffany and she didn't show any of the times I had an appt with her. I finally got it resolved over chat in the app and it took 20 mins. Tiffany hasn't helped me at all in 3 months even though she said she would. The corporate office may wanna go check on this store, they are awful to deal with. read more

Please do not come here. Awful customer service, takes no responsibility for any of there wrong doings. Will give you nothing but misleading or false information just to make a sale. They don't have the customer best interest at all. Don't fall for the promotions like I did, because they really are too good to be true. I'm stuck with a tablet I didn't even want originally and $20 service fee after I was told by the sales rep it was free of charge and no monthly fee when I switched over to t mobile. I went back to the store to have this correct and was told it made no different to bill by the manager after there is clear as day a $20 service fee added to my bill for the tablet. I have the magnet military plan for one line it is $75 a month or $70 with autopay and with $20 service fee for the tablet it makes about $95. The manger told me I am not paying the $20 fee and the bill would be about $95 either way, that sales rep is very good at his job and gave me the best deal, there was no cheaper plan for me available. Which was a lie, there was a better option I just wasn't given that. You can go on the t mobile website and see the highest magenta military plan is only $85 and the one below that is $75. I even spoke to customer care after I left the store for second time that day just to confirm I wasn't misunderstanding my bill and they confirmed my bill would only $75 or $70 with autopay without $20 added service for the tablet and I was correct. I spoke with them before I went into the store and they encouraged me to go in person to see to speak with the manager and see what could be done on there end which was a complete waste of time. I wish I never switched over to t mobile and stay with my previously phone company and phone plan. It is shame that they allow employees to operate like that and finagle and deceive customers like that just to make a sale. read more

The atmosphere is awesome! Each customer is treated as if they are the only in the store (besides when someone on the staff greets you when you walk thru the doors) otherwise nno customer is rushed...I'm sure that's why I have gone in on two occasions and have seen customers sitting patiently & content waiting to be next! Brad, the manager is a great leader as it reflects in his team! Thanks Guys!! read more

Very warm and welcoming atmosphere! The staff is very knowledgeable and upbeat. Definitely recommend coming here

My sister and I went here last week because we had a few questions about our bill. Ricky (I think) and another man (whose name I forgot) we're both very helpful. They broke the bill down for us, so we each knew what we had to pay. This location is very clean and not too busy. There was no wait and they were very helpful and friendly! read more