Best UPS around Staff are hands down the best! Always helpful, friendly & efficient. Great customer service isn't always easy to find nowadays & I always have great interactions at Lkpt UPS. read more

I have been coming to this location for years. More frequently now for Amazon returns more than anything else. The employees here are an OUTSTANDING example of good customer service! Courteous, informative and just the right level of cheerful. Keep up the good work! read more

The UPS Store - Lockport UPS Store - Shipping Centers Near Me - Lockport, New York

Can't say enough nice things. Customer service is exceptional. Fast prompt and courteous. I only use Amazon because this store exists. Makes returns a breeze. read more

My family has been coming to this store since Mary was the manager. always treated like family. thanks for all your help

I use this store frequently, but on June 6 there was a line out the door and only one associate waiting on us. I groaned and readied myself for a wait. But I did not believe what happened. Cameron whizzed everyone through with a smile and friendly instructions while efficiently performing the job requirements to send each package. All done at the same time. I have never seen such use of time, and I'm 76! He deserves a bonus and a raise. Thank you, Cameron, for all of us read more

The guy with the red beard was incredibly nice and helpful. He removed a heavy package from my vehicle and brought it inside for me. I've used this store many times, and always have a good experience. read more

The guys working the day I needed almost everything they offer, we're so helpful and patient! Shout out to Don. Went above and beyond to make sure everything was done correctly. ( I'm a deer in headlights when it comes to any kind of mailing) A notary is there as well. Thanks again!!! read more

The crew at this Lockport location are outstanding! Always so helpful, never annoyed and extremely efficient. I rarely stand in line for very long at this location. Additionally, the crew are always so pleasant and kind as I'm not always very savvy with mailing packages and they are always so understanding. I'm grateful to have this location for all my on- line shopping! read more

I had my bike shipped from here and paid for extra insurance. The box arrived really wrecked and the delivery person even had it at my door with the wrong side up! They're still sandbagging me about repairs, fobbing me off onto UPS's national shipping people. It's been really hard to get compensation and I'm additionally frustrated by the fact that the store manager continues to call me 'dear' in the most condescending and sexist tone you could imagine. I'm not your dear, I don't have antlers. Ugh. Will update review if/when this is over. UPDATE: Even though I purchased insurance, I have not and will not be compensated. Don't go here. Ship FedEx. read more

The customer service at this location is great! Camron helped with packing and shipping some items to California and he was absolutely amazing!!! Thanks Camron! read more

In and out one stop shop! Beats going to the long lines at the post office. The young lady who works there is always upbeat and helpful!

I received amazing advice and expert input, and am so grateful. Spectacular, enthusiastic service! I highly recommend this location.

I've always had a bad experience with UPS. But that all changed one morning in February. I came into the store forgetting bubble wrap. The nice lady at the desk named Patricia calmed my worries, and stated that she would put some bubble wrap in there. Plus she even stated that she would tape up my box. I was very pleased of my experience there. read more

Sent package 10/6/17 & bought $1,000 insurance ($102 to ship). 5 days later 0 tracking info has updated online & Ebay buyer sends nasty feedback and claims I'm scamming him. Called UPS Store & the manager Samantha said since a "rookie employee" took in my package, the owner shook the box and gave it the "eye test" days later, & decided to open and repackage my item for liability as it was "high value". When asked why they did not provide any updated tracking or obtain my permission (they said they were supposed to have made me sign a waiver for permission, but went head & did it anyway due to the junior employee), manager told me "the owner has owned this store 20 years, I think he knows what he is doing!". In my opinion this is horrible backwards customer service at BEST. The manager was very defensive and seemed put off and annoyed that I would even be unhappy with & have anxiety over having my high value packaged delayed for days and a completely invalid tracking number, only to find out it had been repackaged by the owner without my permission. I will lose money on ebay sales now for sure. Lol they even implied they did me a favor & should be thankful as I was not charged extra! yikes, and I never leave online reviews. Terrible, I would strongly recommend taking your shipping business elsewhere based on this experience! read more