I went in to get my son a new phone. The woman that helped me was very nice but did not inform me about a new promotion that was going on. I realized when I got home that something seemed off. The next morning, I went into T-Mobile and dealt with a gentleman named Alfredo. He was amazing. He explained to me what went wrong and fixed everything. He never lost his patience with me while I asked the same questions to understand what was happening. Everyone in this store is super nice but the best is Alfredo. I hope he never leaves this location because he's amazing at his job. I am happy my family got all new phone without spending a fortune. read more

Everything could improve including your customer service people who only pretend that they're going to help you and then you turn around and look at the T Life app and nothing has been changed that's happened to me twice now and a lady that really did her job turned everything back around for me and I was so grateful for her.The people in the stores who are either rude or short with you to as I said customer service to the price of a screensaver $40 are you serious !? That is highway robbery I can't believe your costs! I'm on a fixed income and I can't even afford food but I must have a phone that has the ability to do what I need to do because I am disabled T-Mobile isn't fair but then again hardly any of them are better than the next so no I'm very disappointed and you deserve this rating of 2 stars and now I have to prove that I'm over 55! I can barely walk and I'm supposed to go to a corporate store and show them my license to prove I'm over 55!When I went to get the phone number it says invalid number at THIS store on Sunset Blvd.so I don't know what's going on there but I have to find out before I lose my essentials 55+program when I already am enrolled in it! It's a hassle of a company y'all are billionaires and I live on pennies literally I have to count pennies to not even be able to make ends meet and y'all Rob every single customer! read more

horrible. if uour chioce is t mobil or just yelling out the window just yell. they take forever to do anything and no one in store can help with anything. an hour wasted so far and all i'm doing is canceling service read more

Staff at this store didn't want to activate my parents' eSIMs because they were not present at the store, even though they admitted they could do so. This forced me to call T-Mobile's corporate customer service line, which is full of people who don't speak English as their first language. Customer service needs to be fixed at this store and at T-Mobile corporate. I had a better experience as a Verizon Wireless customer. read more

Dariont'e' is extremely knowledgeable and helpful. His kindness and enthusiasm for the products and services is what keeps me coming back.