Go somewhere else, don't waste your time! You'll be treated with a superiority attitude. I ordered…read more2 phones, was told the price I will pay and the day they'll come in. I was told I will go in, pay and pick up my phones. East peasy. Don't like wasting my time. I sent my husband that day to pick them up after receiving a text saying they were delivered. He got there only to be told they only have one of the phones, they can't find the other, and that the other was not delivered to them. Then I started getting multiple messages today (Monday) that my phones have been waiting for me there. I went after work thinking I will get in and get out as I was promised. The customer service representative that attended me left me attending on a chair in front of him for 45 minutes only telling me there was something pending on my account. What does that mean?? I have my payments on auto. Never missed one. He calls someone I guess at their call center and all I hear is that this pending problem (that apparently was made by one of their employees) will take 3 days to be removed. I didn't want to hear another thing. I didn't even get an apology. I was told I can leave whenever I want. Which I did. Please avoid this place. Spend your hard earned money somewhere else!

Not recommended - We recently upgraded four phones for our family and were told that the bill would…read moreslightly less after our trade in and downgrading of some services. The first two bills were actually $120 higher than my previous bill. We found out that the Verizon representative had added the insurance that we definitely did not want to have. There was no miscommunication as me and my wife were both present. Also, two of our trade in phones were never credited to our account. They have our old phones and our monthly bill increased substantially. A Verizon rep eventually removed the insurance, but the extra two phones still haven't been credited. I would never have made the upgrade knowing I was being misled into paying more. I do not recommend this store and would not believe anything promised by their representatives.

If they disconnected my phone, then I'd be like U2, with No Line On The Verizon…read more I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store.

This is a corporate store, meaning that if you are a Verizon customer and you place orders through…read morethe company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high.

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Everytime I have to come into this store it has not been a great experience. Customer service is…read morenot as friendly as other stores. Latest issue was waiting over 40 mins for a replacement protector screen for my phone. Get them free with the 360° plan. Well, they where out. No biggie Said they would order it and I would get it in the mail. They ordered the wrong one. Had to wait another hour to go back to store for them to order the right screen. It is always something with this store and bad service. Would be different if they were more friendly.

My laptop crapped out at 2 pm on a Sunday with a pressing Monday deadline. Called and spoke to…read moreOmar, brought it by the Webster location, and by 3:30 I had a solution and was on my way. Great service !!

Great staff! Troubled shot our laptop at no charge! Thanks UbreakiFix ....read more

I went to other places and they didn't even see me. He fixed it very fast and talked to me about…read morewhat was going on. Good prices too. Will definitely come back

From the owner: Cellphone Repair Shop is your local trusted tech source for Apple product repairs, upgrades, and…read morepre-owned sales & trade-ins. Our goal is to provide high-quality products and service to our customers with each and every transaction. Whether you're coming in to repair a shattered screen on your iPhone or you plan to purchase a brand new iMac, our staff is devoted to making sure your experience is the best it can be. Contact us today for more information!

I tried to buy an iPhone 17 pro at full price and on a prepaid plan. The fraud department shut it…read moredown very rudely. The salesperson was nice and deserved her commission. but I wasn't getting a discount for waiting for the fraud department to clear me so I just went to the Apple Store and bought one outright. Att lost out on 1200+ dollars, the sales lady didn't get her commission and I couldn't get my phone from them. So everyone lost all the way around because of att's over the top accuse you of fraud the second you walk in ass fraud department. How are you gunna accuse me of breaking the law the second I walk in to buy a product from you? Get your shit together att and whoever that was from the fraud department yall had me on the phone with , y'all should fire him effective immediately. Jeez that was a bad experience. Again y'all should pay that sales lady it's not her fault y'all suck.

I seat there for 1 hour and half and then to tell me they don't have any tablets wow.read more

Absolutely horrible service. The retailers insisted for me to take a tracker that I didn't want…read more They kept saying it's part of the promo package when I told them many times I didn't want it. They never mentioned that I would be charged monthly for the tracker and now they won't take it off my bill. This is so upsetting because I told them multiple times I don't want a tracker and they kept telling me it's part of a promotion and never anything about being charged. They also said I wasn't able to turn my old phone in to them and I went to a different store and it's wasn't a problem. All I can say is lazy.

I have been in this store 3 times and every time has been a complete waste of my time. They are…read moretotal liars and do not honor the deals and offers that they do online or over the t mobile customer service number. The assistant manager is horrible customer service and she is extremely rude and offers no solutions, only says "I've been doing this for a long time, don't argue with me". Highly recommend not wasting your time and going to a real t mobile store or using another provider.

I went to 3 different Verizon stores to look for answers about international travel for an extended…read moreperiod of time and needing an unlocked phone. (AKA possibly needing two carriers when I'm overseas) This was the only store (Kemah) that could answer my questions. Mr. Gerardo suggested a BYOD device deal (the only store who presented it), as such I was able to upgrade my phone AND keep my old 'unlocked SIM' phone as a backup for international travel if I opened a new line w/ Verizon for the old phone, ($5 a month). This cost offset the additional trade in value for the new phone anyway, so it was a wash to keep my old phone. He was very transparent on Verizon's rules and contracts; I knew what I was getting into. Thank you Mr. Gerardo for the knowledgeable service!

Had a great service when we picked up our phones by the young girl that sold them, but afterwards…read moredecided to add an iPad to my account and horrible idea. The manager said they cancelled the order after waiting a week and calling daily. Called and spoke with corporate, they said it had never been canceled so Be careful. Give you the update on whether I get the iPad or what happened to it but it's on my account now!