If they disconnected my phone, then I'd be like U2, with No Line On The Verizon…read more I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store.

This is a corporate store, meaning that if you are a Verizon customer and you place orders through…read morethe company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high.

If your tea keeps moving across the room by itself, it means your Tea's Mobile…read more I'm surprised that this is actually a good T-Mobile store in terms of good customer service, and not the most high pressure awkward sales crap that I've seen so very unusually I would give them four stars.

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Horrible experience. I came to get my screen replaced. One person is working. There was no…read morecommunication and a room full of people waiting. After waiting around without being helped, I left. A check in or I'll be with you shortly would be nice. Disappointed for sure, now off to find another location.

From the owner: Switch today & enjoy America's largest 5G network.read more

I have used Phone Stop on 3 different devices within a week(It was a rough week) Quick service,…read morevery friendly, fair pricing, and local. Also unlocked one of my phones for me as well. They have a variety of products and services. Go check them out

No service in Dickinson for over a week now. I'm beyond irate and am going to Yelp! by force to…read moregive every single Cricket location 1-star for not having the 518, Hwy 3 location available for review. Absolutely cannot load data for internet nor games. May as well throw the phone in the garbage because it's useless for a week now and was promised the service would be back up 3 days ago. They are lying and just saying things to shut customers up and I'm being ripped off by Cricket because I certainly didn't get a free service.... I PAID FOR THIS CRAP. Shame on Cricket!

Overall, the staff is untrained (caused issues with my phone that I didn't have prior and haven't…read morebeen able to help with ANY issue whatsoever), and if you feel like wasting time sitting and listening to bad music the young staff chooses while they attempt to fix issues they know nothing about then this is the place to go. All they know how to do is reset the phone to factory settings.