First off I got an internet box it has not worked I bought it yesterday it will not connect. I was on the phone with your tech Jonathan for over an hour and he cannot get it to work even though I uninstalled and reinstall the app and reposition the box several times. I go to the store like he told me to do for a refund, there is a black gentleman there in a salmon colored shirt that told me basically well just take the loss because we do not refund service. So I paid and I paid $104 and some change yesterday and they're only refunding me $54 today so that $50 he's just going to keep. That gentleman in that salmon shirt was rude, he followed me outside talking mad stuff to me while I was on the phone. He told me to take my a** on and goodbye. Horrible customer service from him not the gentleman behind the counter that had just started working there but from this one that is supposed to be over that guy. His attitude was bad he was on a personal call when I got there and then he had the nerve to tell me to take my a** on goodbye! I've been a customer with y'all for years, I have more than one line and I just added my mother. Now I have to find somewhere else to go because I refuse to be at a company with someone like that being in control of customer service. I would give a zero but it won't allow it. read more
