I tried to buy an iPhone 17 pro at full price and on a prepaid plan. The fraud department shut it…read moredown very rudely. The salesperson was nice and deserved her commission. but I wasn't getting a discount for waiting for the fraud department to clear me so I just went to the Apple Store and bought one outright. Att lost out on 1200+ dollars, the sales lady didn't get her commission and I couldn't get my phone from them. So everyone lost all the way around because of att's over the top accuse you of fraud the second you walk in ass fraud department. How are you gunna accuse me of breaking the law the second I walk in to buy a product from you? Get your shit together att and whoever that was from the fraud department yall had me on the phone with , y'all should fire him effective immediately. Jeez that was a bad experience. Again y'all should pay that sales lady it's not her fault y'all suck.

I seat there for 1 hour and half and then to tell me they don't have any tablets wow.read more

If they disconnected my phone, then I'd be like U2, with No Line On The Verizon…read more I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store.

This is a corporate store, meaning that if you are a Verizon customer and you place orders through…read morethe company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high.

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Everytime I have to come into this store it has not been a great experience. Customer service is…read morenot as friendly as other stores. Latest issue was waiting over 40 mins for a replacement protector screen for my phone. Get them free with the 360° plan. Well, they where out. No biggie Said they would order it and I would get it in the mail. They ordered the wrong one. Had to wait another hour to go back to store for them to order the right screen. It is always something with this store and bad service. Would be different if they were more friendly.

Horrible experience. I came to get my screen replaced. One person is working. There was no…read morecommunication and a room full of people waiting. After waiting around without being helped, I left. A check in or I'll be with you shortly would be nice. Disappointed for sure, now off to find another location.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

First off I got an internet box it has not worked I bought it yesterday it will not connect. I was…read moreon the phone with your tech Jonathan for over an hour and he cannot get it to work even though I uninstalled and reinstall the app and reposition the box several times. I go to the store like he told me to do for a refund, there is a black gentleman there in a salmon colored shirt that told me basically well just take the loss because we do not refund service. So I paid and I paid $104 and some change yesterday and they're only refunding me $54 today so that $50 he's just going to keep. That gentleman in that salmon shirt was rude, he followed me outside talking mad stuff to me while I was on the phone. He told me to take my a** on and goodbye. Horrible customer service from him not the gentleman behind the counter that had just started working there but from this one that is supposed to be over that guy. His attitude was bad he was on a personal call when I got there and then he had the nerve to tell me to take my a** on goodbye! I've been a customer with y'all for years, I have more than one line and I just added my mother. Now I have to find somewhere else to go because I refuse to be at a company with someone like that being in control of customer service. I would give a zero but it won't allow it.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Dickinson store today.

I have used Phone Stop on 3 different devices within a week(It was a rough week) Quick service,…read morevery friendly, fair pricing, and local. Also unlocked one of my phones for me as well. They have a variety of products and services. Go check them out