I was pleasantly surprised with the excellent customer service I received at this location this…read morepast weekend. I went in complaining that my overall plan was too expensive for four iPhones with voice, text, data. Jaworski (Jay) and Liz both helped me on separate days. I needed to lower my rate plan and temporarily add on International minutes as well. Both of them were very helpful. It is customer service like this that will keep me coming back to and keep me with AT&T. If you found this review useful, cool or funny, please let me know. Thanks.

I tried to buy an iPhone 17 pro at full price and on a prepaid plan. The fraud department shut it…read moredown very rudely. The salesperson was nice and deserved her commission. but I wasn't getting a discount for waiting for the fraud department to clear me so I just went to the Apple Store and bought one outright. Att lost out on 1200+ dollars, the sales lady didn't get her commission and I couldn't get my phone from them. So everyone lost all the way around because of att's over the top accuse you of fraud the second you walk in ass fraud department. How are you gunna accuse me of breaking the law the second I walk in to buy a product from you? Get your shit together att and whoever that was from the fraud department yall had me on the phone with , y'all should fire him effective immediately. Jeez that was a bad experience. Again y'all should pay that sales lady it's not her fault y'all suck.

If they disconnected my phone, then I'd be like U2, with No Line On The Verizon…read more I came here to get a couple of replacement things for my phone (screen, case) and the service was absolutely wonderful. Nothing but great things to say about them and the security guard was very helpful as well even though he carries a gun which is a little creepy. It's nice to always be reminded that somebody can kill you at any second. Some days I really miss England. But yes, the only reason they don't score 5 is because their stuff is sooooo expensive. But definitely my fave Verizon store.

This is a corporate store, meaning that if you are a Verizon customer and you place orders through…read morethe company, there aren't any side commissions -- or excuses like "We're affiliated with Verizon but we have our own deals/prices." Anyway... We came here to pick up a phone that we bought directly from Verizon via telephone. Apparently the store had just been re-opened for a day or two because of the COVID-19 pandemic. Needless to say, masks were required, and -- other than 2-3 customers who came and went while we were there -- the place was a ghost town ... except for the 3-4 employees who were seemingly texting on their own cell phones. The stock here was also sparse, but understandably so considering that it was mid-June and everyone has been hunkering down since mid-March. Our representative was very polite and mostly efficient. I got the feeling that he was flying solo, despite that there was a manager and several other co-workers who were essentially twiddling their thumbs and riding the clock. This was, by no means, a bad experience. But it wasn't a great experience either. I'll return to this store, if necessary, but my expectations won't be that high.

If your tea keeps moving across the room by itself, it means your Tea's Mobile…read more I'm surprised that this is actually a good T-Mobile store in terms of good customer service, and not the most high pressure awkward sales crap that I've seen so very unusually I would give them four stars.

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Horrible experience. I came to get my screen replaced. One person is working. There was no…read morecommunication and a room full of people waiting. After waiting around without being helped, I left. A check in or I'll be with you shortly would be nice. Disappointed for sure, now off to find another location.

From the owner: Switch today & enjoy America's largest 5G network.read more

I have used Phone Stop on 3 different devices within a week(It was a rough week) Quick service,…read morevery friendly, fair pricing, and local. Also unlocked one of my phones for me as well. They have a variety of products and services. Go check them out