Go when it is less busy. I gave an okay for a rating, as some employees were good and knowledgeable at customer service, and one man really didn't have any business working with the public. There are several good employees. On one visit, one dude ignored us while working at his station, even though he could have just politely told us to wait. I didn't know where to wait for my turn and asked him: Ignored: There were several very kind employees, and one busy, talented employee who was very busy helping other employees out. If you are older and need to sit, or are disabled and can't stand long, you might end up standing a long time when it is busy, and the chairs are full, so heads up. However, that is an improvement over when the store had no chairs. read more

They open at 10:00 AM but saw me waiting and unlocked the doors a couple of minutes early. I expected a long wait and lots of time needed to fix the problems I was having with my new phone. An employee named India was so friendly and kind. She fixed my problem(s) with my phone connections and helped me figure a few things out quickly. I was wowed. If I have any more issues I know where to go and who to look for. read more

I went to the T mobail store at 3211 S Iowa St Lawrence, KS 66046 to get a home internet connection. The store staff tried to do it for a long time and gave me a contract where they made a mistake in my name, apparently to "just sell and fulfill their plan" and they didn't even help me set up my internet. For 2 weeks I could not get into my personal account, call center employees could not help me. NONE of the T Mobile employees could not help me for two weeks!!!! I decided to close my contract during the trial period not to deal with this "dirty company" that could not do anything for me. Went to the office at 4801 Bauer Farm Dr Unit H , Lawrence, KS 66049 to close my contract. The employee took my equipment and said he closed my contract and said I would be refunded the activation fee (which is $35 not including tax). A month later I find out that my contract is not closed and I even got a bill for another $33. This pathetic dirty company steals my money over and over again. I will not let this go and I will make sure you give me my money back! read more

T-Mobile - Ste - Mobile Phones Near Me - Lawrence, Kansas

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We came to this location after getting terrible customer service at the 23rd street location. The customer service was a night and day difference. Quincy took care of us and even helped save us money on our plan. He is very knowledgeable and if he doesn't know an answer he will figure it out. This is the only store we'll come back to after the excellent service we received. read more