I recently inquired into a phone upgrade after being a customer for almost 5 years, not much of a…read moredeal, but, whatever. I must say I'm now celebrating 5 years of the absolute worst Internet I've experienced in my life. The phone service, no complaints, I left COX for something better. I've achieved half that goal. I turn on my computer and walk away. I can sometimes be online within half an hour; that's a good day. The spinning blue doughnut is my new nemesis. I will click on my MSN logo, and walk away, again. This process can sometimes take up to 90 minutes. Thank God I don't run a business from home! Clicking on links is another adventure, I sometimes do laundry while I wait. There are times I give up, go to bed, and try again in the morning. So often, my screen goes totally white, or black. I perform restarts, which can also take a while, like hours. I would not mind this if it didn't occur so often. I water my garden, check the screen, do the dishes, check the screen, mop the floors, check the screen, and so on. What I remembered the other day is that I've told T-Mobile about this, several times, in the store, the online customer satisfaction survey, etc. And you know what? They're like COX, if the monthly payment is on time, then everything is alright. They never reach out to help. Also, refrain from visiting the store on South Ft. Apache and Tropicana, it is understaffed, and there is absolutely NO sense of urgency with processing clients. "Welcome in!" is the most attention you'll receive.

Update, still a horrible location, horrible customer service, so today we switched to Verizon and…read moregot the same plan, with more and streaming service and our bill is $100 less. We have five lines. I will never leave Verizon again.

Do not try to sell to this guy he sketchy asfc he didn't even wanna meet up my house to come get my…read morephone and wanted me to send a picture of my ID after i told him that i don't have a ride and did not wanna walk to the gas station after i already dont have service , please avoid him don't give him any business he is not professional at all ive sold multiple items and other people had no problems coming to my house to buy and on top of that wanted to rush and not even let me check a phone out he was selling to me straight weirdo and I know he gone see this and he a shady bitch

Do not sell to this guy he's a total scam & rude person I'm surprise he got positive from ppl not…read moreonly will he low ball you on price but can't follow direction were to meet then get mad at you because he goes to the wrong place. The want you to come where he's at very sketchy just beware when selling to this guy !!

Very thankful! I came in looking for anyone who was able to help assemble my PC, since I bought my…read moreown parts finding someone was hard especially with a reasonable budget ! Ryan was very helpful and also patient while I had minor issues on getting the right parts. He helped me understand and fix any other issues my pc could possibly have. Would recommend them to anyone having any electronic issues.

This is the first place I run to whenever a device in my home has an issue. The service is great…read more Very professional, efficient and knowledgeable. Repairs are so fast. I didn't even leave the store today- he was done in less than 10 minutes! Verizon tried to tell me I needed a new phone Entirely... I highly recommend coming to SMARTFIX for any issues or repairs. It's affordable, reasonable and helpful! I definitely leave here feeling like I'm WINNING.

A year later and this place doesn't skip a beat. New employees and new outlook on their jobs. Taryn…read moreis probably one of the best at what she does. We got new phones and got a new line in an old phone. Feels like we've known these people forever. Tre is like a friend as well. The camaraderie is amazing. The best thing is I can send my parents in a know they won't be ripped off. Bravo Verizon.

The representative started our interaction by addressing me as 'buddy.' This is incredibly…read moreunprofessional for a customer introduction. Please train your staff on basic professional etiquette.

This is my first time visiting this store for the purpose of having a cell phone checked and…read morerepaired. My initial impression was defined by the friendliness, the communication, and--above all--the professionalism I observed, which is something I value highly. I recommend this store with full confidence in their work.

Top service phone repair service, offers a amazing warranty if your product is messed up and the…read moretech guy is a kind and honest man and is so good at helping you understand what's wrong and guide you . Enjoyabe place will comeback if i need anything else done 100%

I've been a customer for boost for probably 17 years. Since I own my first flip phone lol…read more Just few days my phone has a hard time texting out kind of weird, I had this phone for like 4 years. Was in the area and I saw this place. I met Laura. She is so cool!! I didn't expect her to go all out and troubleshoot my phone. But She did! After doing all that work I thought I was going to pay her. All she wanted just to let everybody know to go to that store and buy phones. Like I said I had this phone for a long time if I go to any boost store I'd give the credit to this store I'll come and buy my new phone. Or if I'm in the area I'll buy my phone accessories here to support her business. People like Laura makes business run and makes people happy. Thanks Laura!!!

I went in to get the promotion they have online. On their website you can get an A16 5G with…read more$50/month service and it's $50.37 total. The clerk was extremely overzealous and rude. $140 was her price in store. How can you overcharge what they're doing online?! Extremely unprofessional. Don't buy from here! Go to Cricket where they won't rip you off or waste your time!

Came in here to update my WiFi Modem and they were super nice. I told them my issue and he was able…read moreto fix it immediately. He was quick to get my new modem in the back room and checked my account out. I like how they open the door for their customers when they leave as well. All the staff were super friendly and greet all their customers.

I had an excellent experience at Cox thanks to Bryan C. He went above and beyond to help me with my…read moreinternet service. Without me even asking, he reviewed my account and found ways to save me money, which I truly appreciated. Bryan was professional, knowledgeable, and took the time to answer all of my questions and address every concern I had. It's rare to find someone who genuinely cares about helping customers, and Bryan made the entire process easy and stress free. Because of his outstanding service, I would definitely return to Cox and ask for him again if I ever need assistance. Highly recommend working with Bryan !

They were polite and helpful. The wait time was about 30 seconds long and immediately somebody…read morehelped me they listen to me and we're very respectful with my concerns and help me to figure out what I was doing wrong. I also went back over there to make my payment and I was quickly greeted and service was provided. Definitely recommend this store.

Derek is the worst, he hid all the fees like a sleazy salesmen and when I mentioned I was unhappy…read morehe replied "Read my online reviews, I'm a great salesmen". Hey Derek, I wanted to buy.. not be sold, I wanted a phone for my teenage daughter not a new plan and the most expensive phone just a simple Christmas present. I'm waiting to hear from Att on this matter but seriously considering taking all 6 lines to Verizon based solely on Derek..

I would like to give a huge thank you to the sales specialists joanna she is really great in the…read morestore She is always there to help the customers especially the senior citizens she extremely nice whenever I come into pay my bill or present a problem she is more than happy to help me. Thank you so much Joanna -Melvin

Stopped in to see about getting a second line for work. Verizon is the only cell tower where I…read morework. So was time to upgrade. I will still keep my At&t service until my contract expires with them next year. I got the 'works' I was offered a 'free' iPhone 16 and iPad 16 with a 3 year contract. Signed up for auto pay, so my projected bill will be around $85 a month for the two lines. I also bought all the cords, cases and extra goodies. I spent wayyyyyyyyyyyyyyyyyyyyy more than I thought. But Im happy with all my purchases. It took about 2 hours to get it all set up. A little longer than I wanted on my day off. Located downtown Summerlin near Trader Joes just off the 215W and Sahara

Avoid at all costs…read more I'm a full-time working professional and single mom with very little time. I've had ATT, T-Mobile, etc. and Verizon is by far the worst. I transferred my family over from AT&T including my parents. My mom's line was initially transferred THEN kicked back to AT&T so I've been charged a separate bill for her single line. Meanwhile lovely Verizon decided to charge me for an e-sim for her phone with a number we've never seen before (not hers). So I apparently paid a setup and activation fee for this ghost number. Also meanwhile, another number mysteriously appeared on my bill so I was paying an additional 2 lines, in addition to the ATT bill of my mom's I was paying separately. All the while, reception is supposedly 'best' but really sucks in the new summerlin areas (west of lake mead/ 215). I walked into the store seeking their help and the manager Taryn told me to call 611. I asked what's the difference calling in-store vs the 611 I call from home - same thing, "you might as well call from home." how's that for customer service? I've been on the line going on 3 hours for the 5th time trying to get this issue sorted out and resolved. Best of all, if I want to move back to ATT where my mom's line is, I'll have to pay $1900 to pay off devices. Oh- my trade in credits of $28 per month also mysteriously disappeared. So many stories of untold grief and inconvenience and fees caused by this place. Oh and my monthly cell phone bill went up from $145 to $400 now, and mind you, 2 lines I've never even seen or used before. But when you walk into the store they aggressively try to get you to upgrade your phone or sign up for home internet. The staff is very obviously incentivized to upsell and make a certain target of financial production each day. That's a no brainer. I really regret moving to Verizon from my previous carrier where I was having zero issues except reception (which is usually bad in new build areas).