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    T-Mobile

    5.0 (3 reviews)
    Closed 10:00 am - 7:00 pm

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    Metro PCS

    Metro PCS

    1.6(7 reviews)
    10.0 mi

    I'm sorry to say that I had a terrible experience at the Lynnwood location today, . I drive out of…read moremy way specifically to go to this location because the employees are always helpful, answering any questions and helping me with customer service. Well, not today!!! First off, I was the only customer, there were two employees behind the desk, one on his phone, sitting down, the other, just standing there like I was annoying him!!! I needed to pay my phone bill, and I asked why I didn't get an extension to pay this month because I usually pay on the 12th...well, they both said, "we don't do that here, you need to call customer service" ...well, I told them that I specifically drive from Seattle to Lynnwood because of how helpful you guy's are. We'll, "we can't help you"...WHAT!!! THAT'S YOUR JOB ISN'T IT??? Anyway, I think they were just being lazy and they just didn't care. BTW, neither of them welcomed me into the store, very rude. I'm extremely upset to be treated this way, especially since I have been telling my friends and family to switch to Metro by T MOBILE. What is this world coming to anymore, no such thing as hospitality anymore.

    The employee was very rude!!!. I'm customer with metro and I Walked in to ask about some offers to…read moreupgrade my phone and get an iPhone, and when I asked the guy why this phone not available, he said go to apple store and buy the phone you want. I've met the owner once he was very nice gentleman but after talking to the employee I will never be back!

    Metro PCS

    Metro PCS

    2.4(8 reviews)
    15.1 miCapitol Hill

    Metro, you need to train your staff better!…read more I came to Metro Capitol Hill the other day to switch from T-mobile to Metro for the $30 monthly plan. I told the staff that I wanted the $30 plan, went through the whole switching/info process, and when we got to the final double-checking stage, the staff asked to confirm that I was getting the $50 plan. She said she thought everyone wants the unlimited data plan, so she chose it for me, which I never asked for. The staff was either not listening or choosing things for the customers? Like, seriously? We had to start over for the entire process to redo everything again, and that took us another extra 15 mins. After all that, the staff confirmed with me that I'd be on the $30 monthly plan. However, later that day, I received an SMS saying that I was charged $42 monthly. I figured the extra $12 was from Metro's device protection service, which, again, I never asked for but was added to my plan by the staff. Are you serious? Tell your staff to stop adding things to the customer's plan before asking and confirming what the customer wants, 'cause that's completely unprofessional!

    It was listed as open, made the trip, paid for expensive non refundable parking and the door was…read morelocked with no signage as to why. Ended up at other store which turned out to be a T-Mobile. No notice on door as to actual hours. Negative 5 star rating for time and lost $10.

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    Metro PCS

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    T-Mobile - mobilephones - Updated August 2026

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