Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Good service and transparency on pricing well worth the $48 bucks I pay a month. The tablet was…read moresomething my wife wanted and got on her account for $10 a month, well worth it.

We received great service from Diwas an Ali and they got us exactly what we needed! Look forward to…read morecoming back! Highly recommend the service and this store.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I made an appointment but unfortunately the store was quite busy and I had to wait for a long time…read moreto receive help. That being said, the manager was doing his best to attend to everyone and he really went out of his way to help me with my problem. He was very professional and I can tell he really cares about helping people solve their issues, which is a nice change of pace from most corporate entities. Be aware that this location may not honor the appointment through Verizon, it's more on first-come-first-serve basis. Overall, I appreciate the help I received even if I did have to wait a bit.

You guys have horrible customer service, it took 2 hours to talk to an actual person & then they…read moredidn't help! I wanted to use 50 out of 580 loyalty points & they refused to do it. Even with all the points I have earned & the fact that I have done that 5 other times since I have had an account so 6 years, they are shady.. loyalty points to them don't mean sh*t. Horrible company & they lost me and I'm taking my family's accounts with me.

I am writing this review because for the third time since becoming a customer 6 months ago I have…read morebeen scheduled for a service appointment with a no-show technician. I will give them points because every tech I have encountered is kind and has good customer service. They also often empathize about the scheduling and dispatch problems. It takes Century Link at least four days to come out for service, sometimes even over a week before another appointment is available. That is, if they even show up. When it is the company's fault that they missed the service appointment, they still can only reschedule me four days from now, after I've already waited a week. I am a remote worker in a role that deals with highly confidential information. I cannot just find a spot with internet connection and set up shop, so these recurrent instances affect my job. I have had to spend money out of pocket to rent spaces where I can work with sensitive information comfortably. When I have requested compensation of any kind in exchange for the inconvenience, I have been denied every time. This has been a disappointing experience to say the least.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

I have never experienced customer service this incompetent and financially reckless in my life…read more In early November, I accidentally damaged my phone. I pay every month for device protection through T-Mobile, administered by T-Mobile and their third-party insurance provider Assurant, specifically for situations like this. What followed was a two-month nightmare of errors, contradictions, and a completely unjustified withdrawal of over $1,000 from my bank account. I filed a claim on November 9. I was told to drive to a repair location in Edmonds, only to be informed after I arrived that the repair couldn't be completed due to a clerical error on Assurant's end. No apology. No solution. Just sent home with a broken phone. Then I was told a replacement would be mailed to me. The first replacement arrived -- with a cracked screen. Yes, they sent me a damaged replacement. I had to call again, repackage it, return it, and push for expedited shipping because I actually need a working phone to function. They finally overnighted a second replacement, which thankfully worked. I transferred my data and personally handed my original damaged phone, properly packaged, to a USPS employee using their provided return label. I thought the ordeal was over. Then, without warning, without notification, without a single email, call, or letter, T-Mobile withdrew over $1,000 directly from my bank account because Assurant claimed they hadn't received my returned phone. When I called, a T-Mobile rep stayed on the line while Assurant investigated. After initially trying to gaslight me/suggest my claim number was wrong (it wasn't), the Assurant representative came back from a VERY long hold and admitted they had in fact received my device on December 17. The T-Mobile rep acknowledged the charge appeared improper. So let me be clear: they had the phone. They knew they had the phone. And they still pulled over $1,000 from my account. No notice. No attempt to contact me. Just took the money. Since then, I have yet to be refunded. I have called four separate times and spoken to four different supervisors at T-Mobile. Each one has given me slightly different information. Multiple supervisors promised I would be refunded within one to two days. That did not happen. Now I'm being told I may have to wait one to two billing cycles to get my own money back. Meanwhile, that unauthorized withdrawal disrupted other automatic payments tied to my account, creating additional financial stress. I upheld my end of the insurance agreement completely. Assurant confirmed receipt of the returned device. Yet I'm still chasing a refund for money that never should have been taken in the first place. The level of disorganization between T-Mobile and Assurant is staggering. Customers are left paying the price for their internal errors. If you're considering device protection through T-Mobile, understand that when something goes wrong, you may end up fighting for your own money -- even after doing everything correctly. This experience has been exhausting, financially harmful, and completely unacceptable. A TOTAL NIGHTMARE.

My tmobile app told me I qualified for a free phone upgrade. I went to this store and they…read moreconfirmed I qualified. Not only did they 1) steal the phone i traded in and sent in the wrong phone to tmobile, I 2) got scammed and had to end up paying full price for the phone I traded in for. I attempted to get support for this from other stores (told me i got scammed and had to get it situated by the store i did the trade in at) and multiple different staff at this store and no one helped me. Would rate 0 stars if I could. Don't go here.

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!

Ali was great help today.. definitely went through all the details and answered any questions…read more. would highly highly recommend coming to this branch!

rude ass employees hung up on me before i could explain what i needed. stay away! they refused to…read moregive me their names so i called corporate