great location, austin and matthew were super helpful and kind. i very much appreciated their…read moreassistance today!!

Mark & Conner both are exemplary in their knowledge and abilities, as well as their character…read more They clearly know a lot about Verizon, smart phones, and how to work within Verizon's parameters to get you the very best plan while saving you money. They both worked with me and my cousin, sometimes both of them, sometimes one, over a 3 day period for several hours each day. All while not ignoring other customers. We had so much we wanted done with our phones and accounts and there were technical problems that slowed the process down but they continually worked diligently, very apologetic for the delays and appreciative of our own persistence which made them work harder! They remained friendly and helpful, throughout the 3 days while getting us both the absolute best Plan for our needs and preferences and saving us the most money. These 2 professionals are the reason I'm still with Verizon. So many "mistakes" have happened with Verizon and Verizon representatives that did not benefit me, yet took hours of my time, I was thinking on whether or not to move away from Verizon, go with a different carrier, someone cheaper. Then I met Conner. This was a couple of years ago now. He's always extremely knowledgeable and helpful. Then I met Mark, the manager. He could figure out in mere seconds, if, and, what the problem with your phone is no matter what type or brand. Then fix it. I'm certain I walked out with the best plan for the lowest cost. Usually i despise going into a phone store but with Conner and Mark there to help it is no longer daunting. I enjoy seeing them and hope they stick around to our (the) customers benefit. Thank you Conner. Thank you Mark.

Adrian was truly AMAZING!!!! Customer service was foremost his goal. He is all about helping the…read morecustomer! He will do whatever it takes to please the customer. I WOULD DEFINITELY RECOMMEND THIS AMAZING T-MOBILE AGENT. WOW what a pleasant surprise.

did not receive refund 700.71 dollars. since July 16th 2025 over a year T-Mobile is stealing money…read morefrom me

CROOKS! They say you will be paying one price for everything but then your bill shows up at a…read morehigher price!!! I went in and asked and they said I was wrong even after I showed them the paper they scribbled all the numbers on!! They will tell you anything you want to hear and pretend you are their best friend just to stab you in the back for more money!! Go to another store!!!! These are Horrible HORRIBLE people!!!!!

Customer service is normal and people just giving the employees a hard time over small issues when…read morethey are not to blame. I've been going to this location and have not ran into any issue with anything.

I am writing this review because for the third time since becoming a customer 6 months ago I have…read morebeen scheduled for a service appointment with a no-show technician. I will give them points because every tech I have encountered is kind and has good customer service. They also often empathize about the scheduling and dispatch problems. It takes Century Link at least four days to come out for service, sometimes even over a week before another appointment is available. That is, if they even show up. When it is the company's fault that they missed the service appointment, they still can only reschedule me four days from now, after I've already waited a week. I am a remote worker in a role that deals with highly confidential information. I cannot just find a spot with internet connection and set up shop, so these recurrent instances affect my job. I have had to spend money out of pocket to rent spaces where I can work with sensitive information comfortably. When I have requested compensation of any kind in exchange for the inconvenience, I have been denied every time. This has been a disappointing experience to say the least.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!

The tech was helpful, honest, prompt. He didn't overcharge me for the USB connection issues I had…read moresuffered from on my Android phone. Not sure where Sadi and Tom reviewers had their problems, but could not have been more different from their expieriences. Qudos to LML on Harbor Ave. Big thumbs up recommendation.

Amazing customer service highly recommend them for any of your electronics! Do not hesitate to come…read morethey will take care of you