Initial consultation was through and informative. Doug was helpful in diagnosing issues and…read moresuggesting solutions.

I was a loyal customer of American Pest Management from 2011 to 2024, across three different homes…read more That's over a decade of uninterrupted service, consistent payments, and great interactions with their technicians, who I want to be clear are absolutely excellent. Every one of them was professional, courteous, and did great work.   Unfortunately, the same cannot be said for the administrative side of the business, which has gone drastically downhill since the company was bought out around 2020. What was once a well-run and customer-focused operation is now disorganized, confusing, and rigidly corporate.   After moving outside their service area at the end of 2024, I was charged an early cancellation fee, something I had never been made aware of, and frankly, it made no sense considering I had been with them for nearly 14 years. At no point during my time with American Pest Management was I made aware of an annual contract, and not once did I receive a renewal notice... until after I had already canceled service. That was the first and only time I ever received a renewal notice in all those years.   Because of that notice, I reached out to ask whether the new owners of our house had continued service, since I had been told by American Pest that if they did, I would be refunded the cancellation fee. When I followed up, I was told this refund offer had "never existed."   So which is it?   This kind of inconsistency, coupled with the complete disregard for a long-term customer, is deeply frustrating. To be hit with a cancellation penalty almost 14 years of continuous service is not just disappointing, it's exploitative. If this is how American Pest Management treats loyal customers, I can only imagine how they treat new ones.   Again, the technicians are wonderful, and this review is no reflection on them. But the business practices, customer communication, and administrative policies are seriously broken.   I would not recommend American Pest Management based on how I was treated. Loyalty clearly means nothing to them.

We had great service here. They made upgrading our phones and transferring from another provider…read morevery easy.. we had an appointment but were seen early. They answered all and any questions we had and they were very pleasant. I'd feel more than comfortable coming back if I needed help. This was my first experience with Verizon and I was very pleased.

Upgraded my tragically slow galaxy13 to an iPhone 15 in little less than 20 minutes thanks to a…read moreintriguingly sardonic yet professional character by the name of Chase who is one of the store managers. Even with me being unprepared and sleep deprived for academic/personal reasons, he was incredibly patient with me, a chaotic whirlwind of a human being, and my idiosyncrasies. Intellect, personality, professionalism, humor, and chiseled jawline aside....Mr. Chase helped turn my dour day into a bright one. Give this man a raise please :)

I can not even begin to explain how amazing this store personnel has been. I have called...and…read morecalled...and screamed... and called the help lines and hit walls over and over with the customer service lines. Seriously the people on the help lines made me nearly regret my decisions to change multiple phone lines for my family to AT&T. They worked diligently to make sure everything that needed to be done got done and took the reins on talking to people on the phone to get connections actually connected. I have no problem with call centers not being in the United States...except when they are rude and legitimately DO NOT HELP. Thank you to the AT&T store in Manhattan, KS for being capable and courteous. The 5 lines I transferred are worth it when the right people are available to help. We are saving money after being with Verizon for a decade and so far the service is good and this store's customer service is INCREDIBLE!!

Don't waste your time. Just call AT&T or go to Best Buy because the employees at the AT&T store…read morecan't fix, set up, sell or understand anything. Been there a few time and the end result is the same- had to call AT&T.the employees are rude too.

This is actually a review for the kiosk at the main shoppette/gas station. After having a terrible…read moreexperience with 3 different customer service reps in Manhattan, We went to the kiosk at the shoppette and had Alex help us. It was a great experience! She was the first one to finally be able to explain how it worked to switch our service over from Sprint. Very thorough, knowledgeable, and extremely nice! We will always go back to her with any t-mobile issues that arise in our future. FYI for others she also can help you with other carriers.. basically everyone except Sprint (which you should avoid at all costs anyways).

Excellent service! Mitch was extremely knowledgeable and helpful. Went through 3 different apps…read moreto confirm my contacts all downloaded as well. Best experience I've ever had switching mobile providers. Would recommend this Verizon store specifically.

Simply put, the convenience of this location is not worth the lack of caring service you can get at…read morethe other Manhattan location. At the other location, my problems were addressed with empathetic concern and the sales associate did everything in his power to resolve my problem to my satisfaction. Unfortunately in order to do the necessary overrides to the system I had to be in the store I purchased my phone from, so I was sent to this location. At this location, my problems were dismissed without apology and it seemed as though I was the silly one to even suggest the manager do an override so I could get my 27 day old phone replaced (because of a manufacturer's mistake) in store instead of having to wait 4 days. Do yourself a favor if you want to be helped by someone who at least pretends to care: go to the East Manhattan location.

Excellent service! I had a question about my service and I was helped immediately. The store is…read morepracticing social distancing so be patient and respectful of others.

We bought a new Apple phone at Cricket, but discovered that we had no service at our home or at a…read morenearby apartment complex either. You have 7 days to return the phone for a refund. We went there on the 7th day, but it turns out that Cricket is closed on Wednesdays. CLOSED on a business day in the middle of the week! We went back the next day and they said... It's day 8 now so you are slam out of luck with us. They wouldn't refund any money and left us with an expensive phone that has no service essentially. The bad part is, they weren't apologetic or even friendly about it. They were quite curt. I highly recommend going with a more reputable company like T-Mobile or Verizon. Cricket doesn't seem to care about their customers once the phone is sold! Oh, and they won't unlock the phone either so we could go to a company with service in our area. Don't shop there!

Amazing service, our company contracted this young man to do our entire buildings internet. He was…read morefast and accurate with great manners. He went above and beyond even taking care of previous mistakes made by prior contractors. Would definitely recommend to any small or large business.

Went in explaining that my Smok Nova had stopped working. I had done research on several ones &…read morethey had the 3 that I had wanted. I asked questions about each one & the girl did AMAZING!! She gave me her honest opinion on others I asked about & she gave me her opinion on them. I got the Ursa Nano & LOVE IT!!

Extremely rude staff. Refused to serve me because I was purchasing something for my wife overseas,…read moreclaimed that I was being "sketchy". I worked with them and showed them a photo of her ID yet they were still obnoxious about it. They finally agreed to serve me but acted as if I was an inconvenience and as if they were doing my favor, completed my purchase and will never go back. Absolutely terribly, find a better shop. Or better yet, don't waste money on this garbage.