We had great service here. They made upgrading our phones and transferring from another provider…read morevery easy.. we had an appointment but were seen early. They answered all and any questions we had and they were very pleasant. I'd feel more than comfortable coming back if I needed help. This was my first experience with Verizon and I was very pleased.

Upgraded my tragically slow galaxy13 to an iPhone 15 in little less than 20 minutes thanks to a…read moreintriguingly sardonic yet professional character by the name of Chase who is one of the store managers. Even with me being unprepared and sleep deprived for academic/personal reasons, he was incredibly patient with me, a chaotic whirlwind of a human being, and my idiosyncrasies. Intellect, personality, professionalism, humor, and chiseled jawline aside....Mr. Chase helped turn my dour day into a bright one. Give this man a raise please :)

Finally out of cox. Did you know that if you move away from cox & you have WiFi don't disconnected…read morebefore you change your number. Cuz you won't be able to keep your number. Phone from cox is trouble. When you're talking you'll get a lot of static and you'll have to repeat yourself over again. Att has lower price on phone & WiFi. When you call cox you're lucky if anyone answers. Do yourself a favor don't get Cox mobile or Wi-Fi.

Bad cable, bad internet, bad Wi-Fi. Tech support has a single answer for everything, restart…read more.. Do you really think we did not try that before we called? Live sports, forget it. Yes we have new high quality 4k televisions. The wind is blowing today so service is sporadic at best. Look elsewhere my friends, these people have a monopoly and do not care.

Excellent service! Mitch was extremely knowledgeable and helpful. Went through 3 different apps…read moreto confirm my contacts all downloaded as well. Best experience I've ever had switching mobile providers. Would recommend this Verizon store specifically.

Simply put, the convenience of this location is not worth the lack of caring service you can get at…read morethe other Manhattan location. At the other location, my problems were addressed with empathetic concern and the sales associate did everything in his power to resolve my problem to my satisfaction. Unfortunately in order to do the necessary overrides to the system I had to be in the store I purchased my phone from, so I was sent to this location. At this location, my problems were dismissed without apology and it seemed as though I was the silly one to even suggest the manager do an override so I could get my 27 day old phone replaced (because of a manufacturer's mistake) in store instead of having to wait 4 days. Do yourself a favor if you want to be helped by someone who at least pretends to care: go to the East Manhattan location.

Came here to fix my wife's iPhone screen (two minor cracks). Left even worse than before. By…read more"fixing" it, he left two splotches on the screen that my wife can't get rid of. Apparently, it's because he messed with the LCD screen and it needs a replacement. Do NOT recommend

I got my phone fixed here a few months ago and I will say that it is not worth it. I got my phone…read morefixed but immeadietly after, it was glitching and after the second time it came in a little better. The new screen placed on my phone is very fragile. Their prices are low for a reason.

I had an issue with my phone when I was trying to download photos to my compute. The gentleman…read morelooked at my phone and discovered lint in my charging port, which he remove. I then told him I needed a data cable which he went and got, and when I asked him what the charge was he said nothing! They will have my business foreve.

disappointed alittle bit cost me 100 bucks to tell me they couldnt fix it should have just bought a…read morenew phone

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.