I was from out of town and forgot my charger cord and plug. Dillon was so sweet and helpful. I got…read morewhat I needed.

This store is small, conveniently-located and tidy. There is a Starbucks right across the street,…read moreso you can even be a tragic stereotype and grab a latte before going inside to shop for the latest iPhone. Which is exactly what I did. The employees at this store are friendly and attentive with the exception of one. Nick, you need to pick up your game a little :-/ The only problem I have with this store is that it has a poor wi-fi signal. Even the employees complain. I don't know how an AT&T store in the middle of downtown Huntington can't get better wi-fi.

I went to this store to see if they could fix my step mothers cellphone that just quit working or…read moreholding charge. The manager of the store took the phone in the back. Came back and said it was the battery. So he charged my $110 to fix it. After 1 week I finally got the phone back. I took it home. I didn't even make a call and the phone did the same thing. I took the phone back to the store. The manager told me that if it wasn't the battery then there was a problem with the motherboard of the phone. He tried to upsell me with a new phone. $450 and he would give me a $110 store credit or he would refund the battery cost and just charge the bench fee. I told him I needed to talk to my stepmother. He told me that he would note the account since he was off the next day. After speaking with my stepmother she decided to just let the phone go and close the account. I called the store to let them know the decision. They advised that there was no notes on the account and that the don't refund the cost of batteries. So I ended up contacting the regional manager who refunded me the cost of the battery. Horrible customer service and experience. I'd give a rating of 0 if I could.

I've gotten two things fixed here. The first was my Nintendo Wii, which took ~ 4 months to be fixed…read moreafter I was promised for months that the part was ordered and it would be done "next week". It never was. The 2nd I'm still technically waiting on. I was told three weeks ago that my iPhone 12 Pro Max back was ordered the second I paid 320 dollars. Well it wasn't ordered. It has been three weeks and I was just informed it wasn't ordered. These employees are the most irresponsible, and rude guys I've ever worked with. This business needs shut down. Take your business elsewhere! After I finally get this fixed I will never be coming back to these fools.

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!

I bought a iPad recently here and it stopped charging after a month of use (of course it stopped…read moreworking after the free 30 day warranty) don't know how a new iPad has charging issues unless it previously had them and they fixed it.

My husband's cell phone quit working completely out of the blue and wouldn't even turn on. I took…read moreit here this morning. He took a look at it and said "oh it's just a glitch". Worked his magic and it works beautifully. Excellent service. Very nice guy.

Poor customer service, when trying to update your phone they ask you 100 dumb questions that has…read morenothing to do with your service or account. After 15 mins of wasted time they finally look at my phone try to tell me it was broke couldn't use it as a trade in. Went to Ashland AT&T store they look at it and said it was normal wear and tear and accepted the trade it at full value. This store just has lazy people and only want to help if you're adding a line when I told them I didn't want to add a line that's when my phone was magically too broken to accept

From the owner: AT&T, serving over 81 million wireless customersread more

If you are lost in a sea of choices as to what phone you need, what company you should go with for…read moreyour wireless service, and how many minutes, texts, data, you need, I would highly suggest you visit River Cities Wireless. I had spent weeks researching different plans, providers, etc.. only to be left with more questions. I had been with AT&T since the beginning of time and was tired of the contract, not to mention the fees and my monthly payment of $175 (2 IPhones). Chris was such a huge help. He set us up with H20 Wireless, which is still basically AT&T they just contract out the lines or whatever. Anyway, we purchased two new Blu smartphones (which we love), unlimited talk, text, and data on both lines for $50ea. per month. No more contracts and no more overages. Now, we can pay monthly, quarterly, yearly, whatever we choose not what AT&T chooses.

I have always had good luck with them until today. I took a new computer with the old one and ask…read morethem to transfer the itunes library to the new one. They told me that they could not do that because the music was copyrighted and I would have to download all of the music again. I was a little skeptical but they were insistent. When I got in the car I looked it up on my phone and discovered there are 4 different ways to transfer your library to the new computer. So, I came home and did it myself. So disappointed.

I took two working computers in. I wanted them to clone my old computer and put my programs on my…read morenew computer. I got a call they were done. I went in and noticed that only one program had been transferred over, but was not the right one. I happened to turn on my old one to show them what I needed. My older computer was completely wiped out and wouldn't even bring anything up. After I asked what happened to it, Ryan proceeded to yell that I had brought it in that way. Nick had turned it on when I brought it in. Then I asked to speak to the owner. Ryan continued with his attitude that the owner wasn't there, and he wasn't giving me his number. I told him I grew up with the owner. He went to get him. Then the owner got frustrated because I did not want to bring my only working computer in to them to try again. Then he started yelling and he and Ryan both stormed out. The owner did have someone call and apologize and say they would try and make it right, but it was such an unsettling experience, I would never go back in there alone. I would have never known until I got home that my old computer wasn't working if I hadn't turned it on there. They said I have brought my computers there for years, which I have. They have always put the programs on eventually, or I wouldn't have kept going back. Besides the yelling, the fact they never told me the computer wasn't working anymore was very disappointing. So they apologized, but it was such a bad experience that I will never set foot in that place again.

I purchased a charging cable from the Cricket store at 1542 3rd Avenue in Huntington. The cable…read moredid not work. I took it back the next day and they tested and verified that the cable was defective. Then they told me that they do not issue refunds, credits, or exchanges. They told me to contact the main Cricket office, which I did. The customer service agent told me that they would not help me. Beware! I am out $21.39, and it could be worse for you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Huntington store today.