(UPDATED REVIEW: The owner of this business, Joshua G., reached out to me directly regarding this…read morereview. While our exchange was lengthy, I can summarize it as a disagreement regarding whether new OEM parts are actually available to any non-Apple repair businesses. The owner of Malfunction Junction claims it is impossible, and a business called Fruit Fixed in Richmond, VA claims it is possible and they have a deal directly with some of the Chinese manufacturers who make the screens for Apple. While I don't know who to believe here, I can say plainly that there is a significant difference in screen quality between here and there, with my replacement screen from here under-performing in touch response and display quality compared to the replacement screens I received from Fruit Fixed. As such, I leave it to the reader to decide for themselves. As an added note, if the owner of Malfunction Junction is reading this, I would recommend he claim this business on Yelp, as I have no way of certifying that he is indeed the owner, and adding more photos of the location would probably aid in bringing in customers.) Got my iPhone 7S screen fixed here today after it fell perfectly in such a way as to negate the fact that it had a case, somehow managing to break the inside components of the screen without harming the actual screen. They were conveniently located on US Route 60 close to where I live, so I stopped by. The parking lot was incredibly tiny, and getting into a space while avoiding getting hit by someone on the road is a bit of a challenge. The gentleman who greeted me informed me it would be about an hour and a half since he had just gotten some phones in needing repair ahead of me. Quoted me $105 for the fix (which ended up being correct), and I came back an hour and a half later and picked it up. While I can live with the price, it's concerning that they do not use OEM parts. When I asked about this, he said there was no way to get them except via refurbished phone parts. (SEE MY NOTE AT THE TOP OF THIS REVIEW FOR DETAILS) This Non-OEM screen is noticeably darker than the original screen and will undoubtedly cause issues over time. However, since the store offers a lifetime warranty on its repairs, assuming they stay in business, you can get a replacement screen if it goes bad through normal usage. All things considered, I would come back to Malfunction Junction in the future if I needed phone repairs (mostly since my screen warranty is through them), and there are no other stores in the area that seem good enough to compete with them. Avoiding repair places in the first place is ideal, but if you have to go to one, this one will work for you. Overall: 3.5 stars ----- Pros: - Relatively quick repair. - Convenient location on US 60 and near I-64. - Lifetime warranty on normal use is quite nice to have. Cons: - Non-OEM parts are not a good way to go with phone repairs. It can hinder functionality and definitely harms readability when it comes to Non-OEM phone screens. - Very little parking.

I bought a iPad recently here and it stopped charging after a month of use (of course it stopped…read moreworking after the free 30 day warranty) don't know how a new iPad has charging issues unless it previously had them and they fixed it.

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!

The guy was extremely nice and very professional, he only took about 15mins to fix my phone…read more.. would recommend to anyone

From the owner: "All types of phone repair, front glass, back glass, camera & battery replacement, cases , tempered…read moreglass and accessories seller."

I have been to this Verizon Wireless location many times if I ever needed anything…read more The people in there are very nice and even if I am just looking around, come up to me and ask if I need help with anything. I usually only deal with one woman that works there, Tessa, because she knows my face every time I am there. Everyone seems to know their stuff! I actually live down near the Guyandotte area, and there is that 3rd party Verizon store on 29th street and 5th avenue. If you live down my way... do yourself a favor and make the extra trip downtown to Pullman. I went in the 5th avenue store once to switch over to an LG Revolution and the girl at the counter didnt seem like she knew what she was doing. So the store manager came over with a huge wad of chewing tobacco in his mouth. Seriously?!?! I know this is West Virginia, but wow! So like I said... do yourself the favor and make that extra 10 minute drive down to Pullman.

Verizon salesman Zach Napier did a fantastic job adding a new phone and additional line.read more

Took an iPad in for a battery replacement they ordered the battery. The clerk told me it had a 30…read moreday guarantee they installed it after a bunch of hassle when I brought it home it was heating up my iPad so hot. It would shut down. I took it back. They said once I left it was mine but when I bought the battery for $168.The it had a 30 day guarantee this all happened within five or six days of not use these guys for anything.

I had the lid replaced on my laptop on August 8,2025, it broke in Jan 2026, I live in Col Oh and…read moretook the laptop into the shop on June 20, 2026. I showed the young man how the lid broke and he said there's nothing he can do, I said what do you mean, it has been less than a year, and I paid you $247.00, then he says you could get it fixed again, I said ok, for free. he says no, I would have to pay again. I said why would I pay you again for something you did less than a year ago, I then told him I will not give him anymore business, he just shook his shoulders as if to say I don't care. I tell you, good service is hard to find, if I find someone were my service matters I will definitely stick with them, but I will not recomend these people to nobody, that young man was one of the most unconcerned people I have seen in my life.

Not one but two of our cellphone screens cracked and needed repair. Tristate was a cheaper on costs…read moreand had great customer service with a quicker turn around time.. The primary reason we chose Tristate over fix a phone is because we did not feel like a number and they are Veteran owned!! We support our Vets !! Great job TRISTATE CELLPHONE REPAIR, CHILLICOTHE OFFICE BESIDE SAM'S CLUB. RACHEL RICHMOND

All my apple devices that they repaired have failed within 3 months. All their screens have failed…read moreand you can definitely see that they used cheap parts and ask for insane prices. Take your apple electronics elsewhere where.

I purchased a charging cable from the Cricket store at 1542 3rd Avenue in Huntington. The cable…read moredid not work. I took it back the next day and they tested and verified that the cable was defective. Then they told me that they do not issue refunds, credits, or exchanges. They told me to contact the main Cricket office, which I did. The customer service agent told me that they would not help me. Beware! I am out $21.39, and it could be worse for you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Huntington store today.

Poor customer service, when trying to update your phone they ask you 100 dumb questions that has…read morenothing to do with your service or account. After 15 mins of wasted time they finally look at my phone try to tell me it was broke couldn't use it as a trade in. Went to Ashland AT&T store they look at it and said it was normal wear and tear and accepted the trade it at full value. This store just has lazy people and only want to help if you're adding a line when I told them I didn't want to add a line that's when my phone was magically too broken to accept

From the owner: AT&T, serving over 81 million wireless customersread more

Great experience here with Josh who helped me solve a scary security issue with my MacBook. I am so…read morehappy to have a Mac specialist here in Huntington.

I went to this store to see if they could fix my step mothers cellphone that just quit working or…read moreholding charge. The manager of the store took the phone in the back. Came back and said it was the battery. So he charged my $110 to fix it. After 1 week I finally got the phone back. I took it home. I didn't even make a call and the phone did the same thing. I took the phone back to the store. The manager told me that if it wasn't the battery then there was a problem with the motherboard of the phone. He tried to upsell me with a new phone. $450 and he would give me a $110 store credit or he would refund the battery cost and just charge the bench fee. I told him I needed to talk to my stepmother. He told me that he would note the account since he was off the next day. After speaking with my stepmother she decided to just let the phone go and close the account. I called the store to let them know the decision. They advised that there was no notes on the account and that the don't refund the cost of batteries. So I ended up contacting the regional manager who refunded me the cost of the battery. Horrible customer service and experience. I'd give a rating of 0 if I could.