I purchased a pair of Hoka shoes and went to Roberts since I had been there before and was very…read morepleased with the personalized service. I was convinced by the sales person that I need a 9.5 even though my last Hoka's were a 9 (he looked it up). I purchased these on 5/29/25 and did not wear the shoes until our first day of vacation on 6/14/25. By the time I returned from shopping that day my feet were raw due to the excessive movement in the shoe as they are too big. I just got back from vacation on 6/22/25 and could not return the shoes before that time as I was out of town. When I called they said there was nothing they could do as far as a return since I was outside the 20 day return policy. Even though I was not in town to return them I asked...no, sorry, that is the policy. I will not be returning to Roberts and am now out of $150 for a pair of shoes that I cannot wear! So much for personalized service. After a 2nd call to Roberts and speaking to the person who sold me the shoes, they agreed to let me return my shoes and order me a new pair. This is the kind of service that will keep me coming back! Thanks for making things right!

Andrew helped me select a new pair of walking shoes. He was very courteous and helpful. He gave me…read moreseveral different shoes to try and was knowledgeable about the brands and sizing. I believe the expertise that clients receive from their employees is not found in other shoe stores so I will continue to be a loyal customer.

I went to return a pair of shoes I received for Christmas that had never been worn. They were so…read morerude and told me they smelled like they had been washed and refused the return. The receipt was less than a week old. I took them to another location and returned them with no problem. It was a terrible experience being accused of something I didn't do.

My "go to" for Sketchers. I've bought 10 pairs there. The…read moreemployees were very helpful and knowledgeable of they're inventory.

Wasn't actually planning on coming in here yesterday, but as I was looking at a cute pair of Hello…read moreKitty sneakers outside, an employee said, "If you like these, you'll have to see these. They're even cuter." She led me to a different, even cuter pair of Hello Kitty shoes :') She seemed to genuinely just want to chat and show us things we'd like, and we ended up spending a lot of time in the store looking around at things. She would check in on us occasionally, letting us know about sales including items we were looking at and recommending similar items. She and the other guy working were super sweet and personable. She had the cutest afro puffs and Christmas sweater, and I wish I had caught her name especially. Generally, this store is pretty expensive, thus the lower review, but they had some pretty good sales yesterday and really great employees.

I love this place! I usually stop in when I'm in town. They carry cute shoes with arch support! My…read morefavorite brand is Vionic. The staff showed me a pair last fall and now I own 3. The staff is knowledgeable and friendly, and make great recommendations. I'll be heading there again today to get my husband flip flops with arch support!

The blonde old lady was extremely rude to me and made me feel extremely uncomfortable in the store…read more Hurt my feelings and ruined my day

I used to really like Shoe Carnival and have bought shoes for my kids there several times. I…read morepurchased a pair of Nike tennis shoes for my 11 year old daughter at the end of February. I paid over $50 for them which I think is expensive for a pair of kids shoes. After 3 months, there were holes where the seams came unsewed and several holes where the netting pulled away from the stiching. I took them back with the receipt asking for an exchange. They were very unwilling to accept that this was not typical even when we spoke to the Manager. The most they offered was 20% off. I purchased several pairs of tennis shoes from Kmart for $19.99 and they are perfect. I will never purchase another pair of shoes from Shoe Carnival because they obviously do not stand behind their product. I have a pair of tennis shoes that are are four years old and still perfect.

Bought a pair of Nike tennis shoes for my husband paid $70. He has wore them for two months and…read morethey are coming apart at the seams. Took them in with a receipt for a exchange only to be told they could not do nothing but give me a 10% discount on a new pair. Thanks Shoe Carnival but no thanks that is just to much to pay for shoes that fall apart in two months. I will be shopping some other place.

Must go for local college gear. Go Herd! Array of greens and…read morethankfully the green of my time spent at the University. Sport gear. Shoes. Stuff. Shop the local store for your Thundering Herd must haves for game day. Pick a sport, any sport and show your true colors.....GREEN

Glenn's Sporting Goods is a great partner of Marshall's various departments and sports, and I am…read morepleased to be able to support them with my business. This location is huge and has metered parking right out front. Inside, you'll find everything Marshall-related you could ever want. As a medical student here, it's great to be able to walk in and buy merchandise specific to our program as gifts for my family and friends. I feel their prices are fair considering the high quality of the items, and they are generous in working with special sales-related fundraisers like the Class of 2021's scholarship fundraiser. Given the size of the place, it can sometimes be a challenge to find what you're looking for, though the staff is always quick to offer their help in hunting down that specific item you need. Overall, Glenn's is awesome and I am glad that Marshall works so closely with them rather than some big national megacorp. Kudos to them both! Overall: 4.5 stars ---- Pros: - Amazing selection of Marshall gear in a huge building. - Stellar service, definitely helps a lot when you know exactly what you're looking for. - Convenient location near Pullman Square. Cons: - Free parking would be nice, though I understand that if it were free it would make coming here far more difficult.