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Houston, TX

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T-Mobile

3.3 (17 reviews)
ModerateMobile Phones
Open • 10:00 am - 8:00 pm

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3 months ago

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6 years ago

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4 years ago

They lie and will have an attitude when you call them. Just got hung up on. Don't go to this location.

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9 years ago

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6 years ago

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16 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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9 years ago

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16 years ago

Brand new T-Mobile store and is open and running... stop by the staff there is really cool and are very knowledgeable!!

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11 years ago

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11 years ago

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9 years ago

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12 years ago

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12 years ago

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Review Highlights - T-Mobile

“Customer service at T-Mobile is always exceptional wether it's the over the phone representatives or in person.”

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People searched for Mobile Phones 935 times last month within 15 miles of this business.

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T-Mobile

T-Mobile

2.0(10 reviews)
2.7 mi
•$$
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Pretty typical of the T-Mobile stores I've been in: large, spacious, open concept, very clean (hard…read moreto hide dirt amongst bright pink and white). Their stock is very reasonable, as they had most the phones people were coming in for and lots of accessories to choose from. What took away from the experience was the overly-pushy, slightly misleading salesman attitude I received. Since I'm not familiar with whatever taxes or fees are associated with the sale of phones, I asked him for the total cost; the number he provided seemed pretty reasonable. After agreeing to the cost, he was persistent on having me get the accessories (screen saver, case, AirPods, insurance), telling me that the "total cost would NOT change". At first, this makes it sound like I'm getting stuff for free, but after I made him repeat the statement a few times, he finally explained that he already factored those add-ons to my cost. Sure, he didn't lie when he gave me the final cost, but it sounds like a dodgy way to sucker people into getting the accessories for what they think is free. After realizing the accessories were not free, I politely declined, but he was pretty pushy, even judgmental in the fact that I didn't want the extra add-ons. Finally, whether by mis-information or deception (I'm pretty sure it's the latter), he didn't let me pay off the phone in full, saying that I had to stick to the promotion detail of making payments over 2 years; at least on the T-Mobile website, you can pay anything and everything off whenever you want. In the end, I got the trade-in promotion and phone I came for, but the overall experience left a sour note.

I would give them a negative if I could. I have had T-Mobile for over 20 years and only have…read moreupgraded my phone 3 times--today they are wanting to charge me 35 for a transfer fee--to add a line and well just poor service. I was calm and said I will just to Verizon and she said ok and walked away! Well will make the change.

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T-Mobile - mobilephones - Updated October 2026

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