Talk about UPsell. I had already spoken to both a store employee earlier in the week and the…read moreon-line people. Went in last Saturday to sign up and get the Iphone 8 bogo deal. After waiting and finally seeing a female rep, I was told that the price had changed. OK, Than I was told the Iphone 8 promotion ended 2 days earlier than my phone conversations which I had in writing and only the Iphone X was available for $300.00 more. I was told I needed to have the protection plan, more $ and apple care more $. I walked out and ordered from T-Mobile on the Internet. The woman rep Abigail was wonderful and phones should arrive today. Be careful where you shop

From the owner: Visit the T-Mobile store in Ewing and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1632 N. Olden Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Despite a lot of ups and downs with my experience it had 0 to do with the staff. They went above…read moreand beyond to try and make a horrible, unexpected scenario the best they could. Yes, I spent a decent amount of hours there but with their empathy, compassion and doing everything they possibly could to make sure my needs were meet goes beyond the typical service expected. I would recommend this T-Mobile team to anyone ..thank you for not giving up!!

This review is from last Friday (10/14). I visited this location a few times and have been pleased…read morewith the service I received. So, last week I upgraded to the new iPhone thru the T-Mobile online sales and once I received the phone visited this store for assistance. The sales rep was a young lady and I told her my dilemma on transferring my info on my iTunes/iCloud. She quickly looked at the phones and informed me she'll be able transfer everything onto the new phone. The whole process took 7 minutes. She was helpful with purchase and applying the screen protector on the phone. I was out the door in approximately 10 minutes. I would definitely recommend this store based on the several quick visits I've had in the past and last Friday.

Needed a new charging cord for my phone so as they say my encounter at the T-Mobile "Experience…read moreStore" in the Quaker Bridge Mall in Lawrenceville was neither involved nor experiential -- but the staff was polite and efficient having me on my way in no time flat. You never know these days what awaits you at retail so I'll definitely take polite. An easy five stars.

I really don't like getting a new phone. Techy, and not my generation. However, Sal at the T…read moremobile store in Quakerbridge Mall was so helpful. Answered my questions and gave me information I didn't know to ask. I watched the other employees in the store, constantly communicating with customers and those waiting to be served. Very admirable. Sal is quite energetic and has the answers to suit your needs, even if you don't know what your needs are yet. Definitely the place to buy a phone or to merge to a new plan.

Absolutely the WORST phone carrier. The service is horrible. I keep getting dropped calls and many…read moreof my family and friends cannot reach me. They receive a message stating that the person you called is not available or the phone number does not exist. I was given a ticket number, only to be told the following week that my issue was resolved. It was not; it's worse! Today, I asked the initial phone rep to speak with a supervisor. She said that their system was down. Then I asked to be transferred to someone who could actually address my concerns. I asked for her name, and she promptly disconnected me. I'm switching today! DO NOT USE T-Mobile!

Extricating yourself from a cable television internet bundle is a lot like marital discord within…read morethe Kardashian clan, lots of legal wrangling, financial trap doors, mental health assessments, hard feelings and more hoops to jump through than an Iron Man obstacle course. Of course when you finally break free, the most important decision is your internet provider. It's the heartbeat of any sound entertainment/communications hub and shouldn't be taken lightly. With Comcast gone, I chose T-Mobile 5G Internet and so far, I've been very pleased. Since I'm not running an underground movie studio or training for the Gamer Olympics, T-Mobile has been terrific supporting our phones, computers and streaming services with only slight variation in speed and dependability... or at least no more than Comcast. The Hub took all of ten minutes to install and connect to our devices. Trust me, I don't work in IT and it's still a snap. The real advantage is financial, $50 per month with taxes, fees and equipment included versus $140+ all in for Comcast. The only question is whether the service is available in your area. Give T-Mobile a call, it only takes five minutes... unless you hate saving money. Five easy stars.

Seniors beware! I recently switched providers and upgraded my phone online because T-Mobile offers…read morea good deal for 55+ I was able to transfer the data from my old phone but my number didn't transfer and a new one was assigned. I also needed a USPS postage label to return my old phone for trade in credit. When I walked into this store there were only two people in there: the manager "A" and an associate "Z" The manager was clearly more interested in looking at her phone than assisting me so I approached the associate and began explaining my situation. When A did finally engage with a question because Z was unsure what to do, I took a few steps towards her so I could hear and continued speaking but was discourteously interrupted and scolded about where I was standing. (There's an open floor plan in this store and no clear indication about where one may or may not stand so I was surprised and confused by her angry tone). The manager then proceeded to advise me multiple times that she could refuse service to me which seemed very unreasonable and impolite. Fortunately Z continued helping me, he printed the shipping label and we got the number transferred successfully. Z was polite and courteous and I appreciated his assistance. I had planned to buy some accessories but ordered them from Amazon instead. I also tried to contact the owner at an email provided in response to another poor review about mistreating a senior and there's been no response.

Pro tip: Make sure you are an authorized user on any family or friends plan that you join…read more My first visit here was for a phone emergency, I had to secure my own line as I was kicked out of the family plan I was in. Had I been an authorized user I would have been able to keep my pristine number, instead of the well known( by scammers and telemarketers) one that I inherited. The young man who helped me was knowledgeable and friendly, I regret that I don't recall his name. My next visit here was to bring a family member who needed a new phone and carrier. She tried to buy a phone through her old provider, and encountered many problems and discrepancies with her longtime and well known company. I suggested trying T- Mo and brought her to this store. Dana and Jerome assisted her, and she got a great deal on an iPhone 6. She was able to open up her own plan, a 55+ senior one that I was not eligible for. But I was able to jump onto hers! She had almost no data on her old plan and it was over $50 per month, on this it's unlimited and about $35. I would say I am a fan of T-Mo in general and this location to be specific. They seem to take customer service seriously, which was not the case with another carrier we also visited on this day.

They have walk in stores in many locations. Pleased with tech support. They care about the…read morecustomers and explain the pros and cons of their products.

BUYER BEWARE - The worst customer service and they do not stand behind their products. The screen…read morecover they applied to a phone I purchased less than a week prior chipped at the edge. He refused to replace it because I had not purchased the insurance. Even the phone has a 1 year warranty, but they refused to simply replace the faulty screen cover they applied on it. The store manager (Omar) has no interest in listening to customers, jumping to inaccurate conclusions about their problems, and with no consideration to retain them. T-Mobile's business at this location will decline over time and the owner of this dealership location will end up having to close it.

They will lie to you so you buy a phone and then say there is nothing they can do after you…read morediscover their lie.

I wanted to thank 'LORENA' ,from T-MOBILE,on 2019 E.Lincoln Highway,19047.She is a true…read moreprofessional, who explained everything in such detail.We changed companies,a d are now a 'member' of the 'T-Mobile' family!

Six months into my dalliance with T-Mobile 5G home Internet and I'm constantly kicking myself for…read morenot doing it sooner. So far the service has been spotless with minimal interruptions and the price -- at forty cents on the dollar versus Comcast and no equipment rental fees -- I'm just a grinning fool. Throw in the minimal expense for some Amazon Fire Sticks and streaming on YouTube TV has been flawless. Later Comcast. Five emancipated stars.

From the owner: Visit the T-Mobile store in Lawrence Township and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3320 US Highway 1 Unit 155 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Tried to transfer info from old phone to new phone and although there was absolutely no customers…read morein the store and theee employees, they said the couldn't transfer phones after 6:00 pm and it was 6:10. When we walked out of the store, they all began playing on their own phones. Horrible customer service there. Good thing the phone customer service is better than their in person service. Never going to the Levittown/Tullytown location again!

No issues with T-Mobile as company, but the Tullytown, PA location allowed a fraudulent action to…read moreoccur. I found out from another T-Mobile location that they overrode my account settings and allowed a standard user to act as an authorized user without my PIN number or permission to add lines and add device payment plan to me. Several calls/ visits to T-Mobile over a week later I am still trying to get this individual off of my account altogether. This is a gross violation of my account privacy and trust.