Needed a new charging cord for my phone so as they say my encounter at the T-Mobile "Experience…read moreStore" in the Quaker Bridge Mall in Lawrenceville was neither involved nor experiential -- but the staff was polite and efficient having me on my way in no time flat. You never know these days what awaits you at retail so I'll definitely take polite. An easy five stars.

I really don't like getting a new phone. Techy, and not my generation. However, Sal at the T…read moremobile store in Quakerbridge Mall was so helpful. Answered my questions and gave me information I didn't know to ask. I watched the other employees in the store, constantly communicating with customers and those waiting to be served. Very admirable. Sal is quite energetic and has the answers to suit your needs, even if you don't know what your needs are yet. Definitely the place to buy a phone or to merge to a new plan.

Absolutely the WORST phone carrier. The service is horrible. I keep getting dropped calls and many…read moreof my family and friends cannot reach me. They receive a message stating that the person you called is not available or the phone number does not exist. I was given a ticket number, only to be told the following week that my issue was resolved. It was not; it's worse! Today, I asked the initial phone rep to speak with a supervisor. She said that their system was down. Then I asked to be transferred to someone who could actually address my concerns. I asked for her name, and she promptly disconnected me. I'm switching today! DO NOT USE T-Mobile!

Extricating yourself from a cable television internet bundle is a lot like marital discord within…read morethe Kardashian clan, lots of legal wrangling, financial trap doors, mental health assessments, hard feelings and more hoops to jump through than an Iron Man obstacle course. Of course when you finally break free, the most important decision is your internet provider. It's the heartbeat of any sound entertainment/communications hub and shouldn't be taken lightly. With Comcast gone, I chose T-Mobile 5G Internet and so far, I've been very pleased. Since I'm not running an underground movie studio or training for the Gamer Olympics, T-Mobile has been terrific supporting our phones, computers and streaming services with only slight variation in speed and dependability... or at least no more than Comcast. The Hub took all of ten minutes to install and connect to our devices. Trust me, I don't work in IT and it's still a snap. The real advantage is financial, $50 per month with taxes, fees and equipment included versus $140+ all in for Comcast. The only question is whether the service is available in your area. Give T-Mobile a call, it only takes five minutes... unless you hate saving money. Five easy stars.

Despite a lot of ups and downs with my experience it had 0 to do with the staff. They went above…read moreand beyond to try and make a horrible, unexpected scenario the best they could. Yes, I spent a decent amount of hours there but with their empathy, compassion and doing everything they possibly could to make sure my needs were meet goes beyond the typical service expected. I would recommend this T-Mobile team to anyone ..thank you for not giving up!!

This review is from last Friday (10/14). I visited this location a few times and have been pleased…read morewith the service I received. So, last week I upgraded to the new iPhone thru the T-Mobile online sales and once I received the phone visited this store for assistance. The sales rep was a young lady and I told her my dilemma on transferring my info on my iTunes/iCloud. She quickly looked at the phones and informed me she'll be able transfer everything onto the new phone. The whole process took 7 minutes. She was helpful with purchase and applying the screen protector on the phone. I was out the door in approximately 10 minutes. I would definitely recommend this store based on the several quick visits I've had in the past and last Friday.

Be aware they're gonna try to give you something and say it's free. It's not you'll find it on your…read morebill and then they won't take it off. Do not go there. They're a rip off. They will lie to your face.

I had an issue with my phone and instead of going to my normal tmobile I figured I'd try this one…read more Not all are created equal, the young kid threw out some random problem with phone. Which I knew wasn't the issue, tried a few things and didn't know what else to do. Basically he tried to sound like he knew what he was doing but failed epically. Smh. I left and called customer service like I should've done and what do u know I got the issue solved in minutes. Tmobile customers need to know that some locations the people behind the counter don't always know what their doing. So always get a second opinion if you have a problem with your phone. The best location for tmobile users and techs that actually know what their doing and can help you is East Brunswick. Stay away from this lack of intelligence store. Ugh.

Seniors beware! I recently switched providers and upgraded my phone online because T-Mobile offers…read morea good deal for 55+ I was able to transfer the data from my old phone but my number didn't transfer and a new one was assigned. I also needed a USPS postage label to return my old phone for trade in credit. When I walked into this store there were only two people in there: the manager "A" and an associate "Z" The manager was clearly more interested in looking at her phone than assisting me so I approached the associate and began explaining my situation. When A did finally engage with a question because Z was unsure what to do, I took a few steps towards her so I could hear and continued speaking but was discourteously interrupted and scolded about where I was standing. (There's an open floor plan in this store and no clear indication about where one may or may not stand so I was surprised and confused by her angry tone). The manager then proceeded to advise me multiple times that she could refuse service to me which seemed very unreasonable and impolite. Fortunately Z continued helping me, he printed the shipping label and we got the number transferred successfully. Z was polite and courteous and I appreciated his assistance. I had planned to buy some accessories but ordered them from Amazon instead. I also tried to contact the owner at an email provided in response to another poor review about mistreating a senior and there's been no response.

Pro tip: Make sure you are an authorized user on any family or friends plan that you join…read more My first visit here was for a phone emergency, I had to secure my own line as I was kicked out of the family plan I was in. Had I been an authorized user I would have been able to keep my pristine number, instead of the well known( by scammers and telemarketers) one that I inherited. The young man who helped me was knowledgeable and friendly, I regret that I don't recall his name. My next visit here was to bring a family member who needed a new phone and carrier. She tried to buy a phone through her old provider, and encountered many problems and discrepancies with her longtime and well known company. I suggested trying T- Mo and brought her to this store. Dana and Jerome assisted her, and she got a great deal on an iPhone 6. She was able to open up her own plan, a 55+ senior one that I was not eligible for. But I was able to jump onto hers! She had almost no data on her old plan and it was over $50 per month, on this it's unlimited and about $35. I would say I am a fan of T-Mo in general and this location to be specific. They seem to take customer service seriously, which was not the case with another carrier we also visited on this day.

Even though I brought valid ID as it said in the email, I was bluntly rejected for my valid ID…read morebecause it was not a photo ID. The deceptive practice of saying valid ID and no mention of a photo is all part of their scam. Needless to say, I will be telling everyone I meet that T-Mobile is the worst and the Ewing store is the stinky part of the turd.

Talk about UPsell. I had already spoken to both a store employee earlier in the week and the…read moreon-line people. Went in last Saturday to sign up and get the Iphone 8 bogo deal. After waiting and finally seeing a female rep, I was told that the price had changed. OK, Than I was told the Iphone 8 promotion ended 2 days earlier than my phone conversations which I had in writing and only the Iphone X was available for $300.00 more. I was told I needed to have the protection plan, more $ and apple care more $. I walked out and ordered from T-Mobile on the Internet. The woman rep Abigail was wonderful and phones should arrive today. Be careful where you shop

Sometimes I wonder why I even bother using a mobile phone with customer service like this. I just…read morewanted help clearing up an issue with my phone lines. I don't need 2 additional lines anymore and my caller ID shows up as restricted. What is this store's solutions? "Dial 611"... I know Verizon rapes their customers wallets, but their customer service isn't this bad. I may end up switching back to the evil V empire over this lack of regard for any semblance of customer service. It's incredibly frustrating and disappointing.

Went to go buy a charger. They had none in store. I went to ask to charge my phone on one of the…read morestands and the man lacks the understanding of how to explain something a different way. I get yelled at for no comprehending what he is saying. I ask for him to physically show me how to charge my phone and he demands I walk out or he will call the cops. Horrible customer service. He is a white male with a brown hair and beard wears glasses & little chunky.

hes terrible, he broke my camera and then tried telling me it was broke when he got it. AFTER he…read moresat there with me and looked at my camera and we both agreed there was nothing wrong with it and then he broke it and tried saying it was like that before.

From the owner: ZAGG Quaker Bridge Mall is a leading retailer of the best tech accessories and mobile solutions in…read moreLawrenceville, NJ. We aim to help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones. Broken InvisibleShield? Why wait for your claim to be processed through the mail when you can visit your local ZAGG store? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG Quaker Bridge Mall can process your claim and replace your broken screen protector on the same day. Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG Quaker Bridge Mall is here to help. Visit us in Lawrenceville, NJ today for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories.

We love Verizon! We have used them for probably twenty consecutive years! Verizon must be doing…read moresomething right with 146.1 million wireless subscribers as of last June! Verizon's cellular service is almost never disrupted. Well, there was a recent disruption that was not a problem for either my husband or me. Their customer service is great, too! My favorite Verizon employee's name is Sally and I call her "Rockstar Sally" because she is beyond friendly and more than helpful anytime I need help with a new device, such as adding a screen protector or buying a cell phone accessory. I've used T-Mobile in the past and good grief was it weak! I had to walk to my backyard fenceline just to get a cell phone signal when at home. This was really bad! Not so with Verizon as they provide clear reliable communications nearly 100 percent of the time! Thanks, Verizon for excellent products and even better: exceptional customer service!!

If the US Army can bring back their legendary "Be All You Can Be" recruiting tagline after a thirty…read moreyear hiatus, Verizon Wireless can certainly resurrect their hyper annoying "Can You Hear Me Now" from slogan purgatory just in time to aggravate a new generation. To the bewilderment of their marketing brain trust, our phones have become so second-nature and transactional that the carrier/brand is almost irrelevant, and that's just not good enough for VZW who desperately needs you to have such a meaningful RELATIONSHIP with their technology that you are bound together forever in distracted bliss as your capacity for independent thought TikTok's away. Good luck with that. In the meantime expect an advertising deluge featuring hyperventilating mobs of happy shiny "Influencers" having an or--gasm over the magic that is Verizon. Just text me when it's over. Three "been there, done that" stars for the lack of an original idea.