I went in for an upgrade today and everyone in the store was very kind and knowledgeable. It got…read moresuper busy but they did great making sure to help everyone and problem solve. Will definitely be coming back to this location!

Worst service ever the dude there just acted like he couldn't help in anything! Our order said it…read morewas ready and we changed our pin number and still couldnt get the phones had to cancel our order

I went in for a weird issue with my phone. Hailey went above and beyond to figure out what was…read moregoing on. She didn't stop until she was able to fix the issue. Thank you Hailey!

First of all I've been here twice. The first time we had a great time with a guy who helped us set…read moreup a new phone line for my son, I wish I could remember his name so I can give him a high five. The second time was this morning... I was happy that it was open on a Sunday because I had a lot of questions about over seas plans and would much rather talk to an actual person in real time. But apparently Wes only wears the AT&T polo shirt but doesn't actually know anything at all. Thanks for nothing bro.

I've upgraded my phones several times here and always been pleased with the service and staff…read more Their friendly but efficient and the selection is typically great. Sometimes they'll be out of the super popular colors but they always offer to special order/save one for you when it comes in. They make trade ins easy and explain the changes and charges clearly. The selection of cases and chargers are nice, but I typically order those online simply because their less expensive. All in all - this is a great little store with good service for all your Verizon needs.

Awful. Ordered a phone DEC 20th IN STORE for it be here JAN 2nd . Said they would call me when it…read morearrives. I ended up calling on the 2nd after not receiving a call to COMFIRM phone had arrived and they said "IT DID and they've got it right here! But we are short staffed today could you come in tomorrow?" Happily said we would be there in the morning to pick it up. Got there at 10:15am -waited patiently. Said they would go unlock the safe and it would take 10mins. she came back looking nervous and quietly called all other employees into the back where after a long while they came out and said my phone got here a week ago but was damaged and they need to send it back. zero phone calls no communication only told about this when we are in store ready to pick up the phone. Leaves again and comes back just to say nevermind it was a different phone that was broken and they would need another 10mins to unlock the safe. Employee comes out again to say my phone is not here and was never able to be ordered and they have no resolution for me. No way to get a new phone. And that we waited not only 2 weeks for it to ship but nearly 2 hours in store for them to figure their stuff out. How can you order a phone for us, give us a delivery date, verify over the phone the say oops never mind it was never ordered.. tried to blame the single employee who initially ordered which was also just ridiculous. I talked to 3 separate people over the phone and another 3 in person. There is no one individual to blame for this situation it's the entire stores incompetence. Terrible.

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)

This review is for sales specialist Liz at: Verizon Tacoma…read more4009 Tacoma Mall Blvd Suite A Tacoma, WA 9840 Liz was incredible. She started by explaining that she would be asking questions and her thought process behind asking them. Immediately, I felt as though my experience would be tailored to my needs. And it was! Liz took the time to figure out what I liked about my existing product and services so that my upgrade would be easily integrated into my digital lifestyle. I love my new product and the service plan that Liz helped me find. Thank you, Liz! Customer since 2006.

Garrett was so patient with us as we navigated through a complex problem on my dad's iPhone. He was…read moreable to solve the problem that the Apple techs couldn't. I highly recommend Garrett and I hope I'm spelling his name correctly bc he made our experience enjoyable!

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

10/3/2011 Update…read more Everything has been going great since the install. Both the internet and DirecTV service people were really friendly and they showed up when they said they would (unlike with my experience with Comcast). The internet works very well, and the reception for the satellite TV was great even with heavy rain and wind we had recently. Admittedly, the internet at my place is 10 mps, half the speed of what I had with Comcast, but for what I do online it is sufficient, movies and YouTube videos are still streaming. If CenturyLink were to ever offer a higher speed, that would make me a SUPER happy customer. Also, if you're not sure if you want to spend the extra $3 a month, I really love the Whole-Home-DVR through DirecTV. It's nice to watch a recorded show in the bedroom or out in the work-out room. I also like setting shows to record from my SmartPhone, and my partner is thrilled with the free SundayTicket. Most importantly, once everything was set up, it was so satisfying to give Comcast the finger. They overcharged me for too long. When I went to cancel, I had to wait in a line of 30 people with two people working the window, a room without enough chairs and no bathroom (a cop even came in to try to switch his DVR and he was harping on Comcast so much, it was amusing). I wondered as I held my three receivers, "what exactly was I paying for." (I have a video of the waiting room and the two tellers that I will try to get to posting at some point). But CenturyLink has been good so far. I only wish that you had a clear contract in writing before starting, just something that makes me uneasy. I'll provide an update if I run into any snags but so far, even though getting to this point was a nightmare, the service from install until now seems pretty great.

Your internet connection will go out a couple times a year, and it will take over 2 weeks for them…read moreto even try to fix it. Extraordinarily Unreliable, bad service.

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

Crowded but good. Long wait when I brought my iPad in for possible repair. They ended up…read morereplacing it, and pickup was smooth. For the record, hate the mall. But glad there's an Apple Store to take my glitchy devices to.