My internet service "started" on 10/20, it is now 11 days later and I am still not connected -…read moreHappy Halloween! After countless useless chats with their awful AI chatbot "Giga" (which does not even allow you to type half the time), and fruitless conversations with customer support in another continent, I have been told I will be connected to internet in 72 hours - but frankly, I am not holding my breath. My advice - do not agree to their services unless they send a technician to your house to install the internet. If you choose the self install option and something goes wrong, it will be nearly impossible to get a real, local human on phone that can come to your location to troubleshoot. Once you go from potential customer to paying customer, their treatment of you changes. EDIT: Per the response of the comment from Frontier, I reached out to their Facebook account and was able to get connected to a real human, who created a ticket for a technician to come out to my house on 11/05 and fixed the issue. So far no internet problems. I wish I didn't have to reach out through social media in order to get effective help, but I am happy with the internet speed I have. EDIT2: They wanted to charge me to 150 dollars for hooking up the service they are charging me for, so I had to connect to customer support who waived the fee (screenshot attached). I strongly recommend never going with self install unless you are 100 percent sure it will work.

We have been trying to lower our expenses due to our age, and we realize that frontier was…read morerelatively expensive. We have been trying to cancel our service so that we can go to a lower price service. This has been taking more than a month or longer. They will not give us a disconnect service trying instead to get us to go to something cheaper from them. We want to leave frontier their service stinks and their coverage is horrible.

I was having trouble with transferring to my new device and had to go back a second time. Carson…read moreand Steve worked together and got it up and running for me as quickly as they could. They were awesome the whole time. Thanks again guys!!

GO TO COLISEUM LOCATION. NOT HERE. We decided to upgrade…read moreour phones with this place. Never again. Dallas stated he would save us $50,a month by doing this one plan. We starts getting charged more... I called and tried talking with him for TWO WEEKS. I called in and waited for a call back, got a call back 3 days later. Dallas says he is going to look into it with sUpervisor and never called back. I kept calling In but he was never available. Finally I got a hold of someone else and they said they would make sure he called me. He stated he never underquotes savings for people so he's not sure what happened. We were able to reverse the plans but pricing is still different for our phones. I'd rather just pay than you have deal with them again. Don't go here. They just screw you. He told us he was on commission and made close to 100k in a year trying to get me to apply for a job. Now I know how they make their money. SCREWING PEOPLE.

I visited this store Monday, 18Oct2021, about 5:10pm...Thought I would stop here as my towne does…read moreNOT have a T mobile store and I knew I had to get my Sim card upgraded from Sprint to T Mobile...so......I was second in line and a couple in front of me. I sat back and watched the store manager, Daryl Barron, literally give the best show on "multitasking" that I have EVER witnessed! This guy had all of us in AWE on his customer service skills, and I think I know a thing or two regarding customer service as I was one for a major Orthopedic company for over 40yrs!!! As he struggled with T MOBILE server issues that would NOT allow him access to various codes, his computer and his tablet were all in front of him and his phone in his ear as he tried to get the couple in front of me their purchased set of new phones activated AND switched over from Sprint to T mobile And then the new Sim card issue.....Never once did Mr. BARRON loose his cool, or did his voice waver, he was just Mr. COOL doing his UTMOST to satisfy this couple...he was DANCING up a storm, he was GRACEFUL, ALMOST POETIC as he handled each and every hurdle he came upon....it was honestly....the BEST reality t.v. I have seen!!! Every chance he got he apologized to me and reassured me I was next, I repeatedly told him I was fine watching him work while my butt just sat...fascinated at his skills!!! I left that store an hour and 40 minutes after I had walked in...time had flown by as we all watched Mr. BARRON treat each and every one of us as if we were the only person that mattered to him. I can't say enough about this guy!!! I just hope he gets the recognition from his managers cuz this guy Is a KEEPER!!! As I said, we don't have a store were I live. It's thirty minutes depending on traffic to get to this store...but this guy is MY CHAMPION!!! And I can't finish this review without mentioning SHAQ....he took every other customer that he could help!!! I left and I think there were ten people waiting...WAITING FOR THE BEST TWO GUYS, WORKING THEIR BUTTs OFF!!! THEY SERIOUSLY ROCK!!! YA GOTTA GO HERE!!!

From the owner: Visit the T-Mobile store in Fort Wayne and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10025 Lima Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.