Purchasing new iphone from T-Mobile under payment plan was a bad decision. Reasons A- The phone comes with s carrier lock till the payment is fully paid . This makes the phone useless for international travel to add extra sim line for other carrier B- We have to minimum 40 days after activation and payment fully done Unfortunately this was not known earlier as may be missed in the fine print C- Additional $35 charged as activation fees On the other hand, if we purchase directly from Apple under payment plan that does not have above problems Phone comes unlocked and no extra activation charges read more

Excellent customer service. Very little wait. Made the transition from att to T-Mobile and couldn't be happier.

Garbage customer service Went in the fire new phone They had it in stock They offered me screen protector I declined and they said they can't sell me phone and that I would have to get it shipped When I called T-Mobile after that I was told that is not store policy DONT GIVE THEM BUSINESS read more

What can I say?? I am definitely coming back to this specific T-Mobile! Avery and O were freaken amazing. The minute my husband, son and I walked in they greeted us so nicely! O asked if I wanted snacks for my special needs son and if he wanted to watch Netflix. No one has ever made us feel so welcoming. Avery went above and beyond to get us what we wanted helped us save more $$ in these difficult times. I cant wait to be back on Saturday for my parents upgrades. Thank you so much Avery and O we need more people like you in this world! God bless read more

Wow is all I need to say to this location I don't know what is going on here but they need some help read more

Miguel is definitely the guy who you need to talk to. Friendly easy-going and definitely helped us out with the purchase an upgrade of our new phones. I transferred everything over from the old phone to the new phone with no problems. Definitely going back for more stuff Thanks Miguel what a great job read more

T-Mobile - Thanks Miguel what a great job - Mobile Phones Near Me - Fontana, California

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I wish I could give them 0 stars! People that work there don't tell you the correct information. If you have any issues or want to update a plan call T-mobile directly. I wanted to update my plan and went to the store location, but before going i did had a call with call center agents on update with the plan. The guy at the t-mobile store told me that call center person is a liar and gave wrong information. ‍‍‍‍ read more

Went in to do a trade in, first employee didn't really explain things well and didn't give me any details , kind of brushed off the questions I was asking her , later on that day I went back to return the item I purchased , I was helped by another employee who wasn't very helpful either he had an attitude for some reason. I didn't get their names , but the first employee had glasses with a piercing on her mouth, second employee was of heavier set, beard and was balding from his hair read more

I went there today to try and get my Zoom Video Conferencing set up for Work at Keller Williams Realty, because they are closed because of CV19 and we have to do all of our Team Meetings on Zoom. Richard met me today at this T-Mobile Store and helped me beyond my wildest expectations. It did take some time to get everything set up but Richard was Kind, Helpful, Knowledgeable, and he Fixed Everything on my new iPhone SE2020. Anytime I need anything from T-Mobile I will always go to this Store. This is The BEST T-MOBILE Store I have ever been to in my 18 years as a T-Mobile Customer. I'm Griff Lares. read more

Came by to see the new iPhones and ask about trading my phone. They are always helpful and informative, the moment I walked in I was greeted by Duke and Jawad. They answered all my questions and told me all about the new promotions they had going. Even though there are other T-Mobile nearby this is my favorite because of their honesty and customer service, read more

Wesley and Justin are awesome, came in 10 mins before closing just to ask some questions about moving over from AT&T to T-Mobile. Walked out with 3 new phones and a better service package then we had with AT&T. Store just opened today, seriously the customer service is awesome, ask for the manager Justin or if you need help in Spanish then Wesley is your guy. read more

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Very polite and friendly staff! They were patient when dealing with difficult customers that came in while we were waiting and they made our experience quick and easy read more

Avery was so helpful. I was going through a lot and she even talked to me about my current situation. she didn't have to consolidate with me but she did and told me of all my options that were best for me. I'm so grateful for her and the young man. Avery and her coworker were very nice and didn't make me feel pressured to do anything or make a sudden decision. they are the sweetest workers ever and I hope they get recognized for their kindness to me (which was much appreciated). I decided to stay with t mobile which was the best plan for me. amazing customer service, beyond what I was expecting actually. thank you again Avery!! read more

AVOID LOCATION. Don't bother in this location. It's the 2nd bad location I've been to. Came in yesterday, bought an iPhone, and asked the girl to help me pass my stuff from the old to the new. She agreed, and then proceeded to take care of another customer making me wait and just watch her not even pay attention to my phone. The phone ended up locking, so she asked me to unlock it, and I did. But she continue talking to the other customer, so I started customizing the settings on the iPhone, and she just takes it from me and puts it right next to her and continues talking to the other customer. Phone was already paid for and in my account, so it wasn't a security action. Got fed up of waiting, so I try to get her attention, to ask if all the paper work was in order (to reinsure myself, because I was in doubt at that point) and she said yes, so I asked for my phone back. When I got it back it was asking for the code sent to my old phone! It hadn't even started restoring! Anyways, came home to find out my s/o had bought me a phone. So now I find myself having to go back and return the damn phone! And to my luck the same girl is there! So I called T-Mobile first to ask if I can return it somewhere else, just to avoid talking to this person again. Nope. You've to return the phone at the store of purchase, so I decided to go in. Once in the store I tell girl what happened, and she's like there's a restocking fee of $75. I asked her why, if I was still in the period of 14 days to return the device. She fails to explain, and just says it's a fee. So I get my receipt and start reading, to see if the fee applies and she isn't just bs me. And she asks for the receipt so she can read it, and I told her to wait I was reading it. And she lets a "goddam" out and proceed to go on her phone and starts texting and says she's going to call her manager. I said to go ahead and call him. She doesn't get him. She's right, there is a restocking fee. And I let her know that when I talked to support they mention no fee. So she goes and asks her manager, and he just peeks his head out of a back door and says there's a fee. In order for me not to pay I will have to make the return by mail. So the girl repeats the same to me, advices me to call them and make the return with them, to make a big deal so I can get the fee waived and they allow me to make the return. So here I go again ... I call T-Mobile support and tell them what has been told to me, and they inform me that I can't return it by mail. It has to be at the store, and yes there is a fee of $75, but they will re-credit to my t-mobile account, because the phone has been with less than 24 hrs. And they will reimburse me the money I had payed for when I purchased the phone. But I'll have to go back into the store. I didn't want to go back into that store to deal with this girl again, because I would of lost my patience. So, I decided to just keep the damn phone. Decided to never go to this store again, and make all my future purchases online. Do has much as you can online or talking to someone on the phone. Y-mobile seems to be more helpful that way. Hope my rant helps any of you. read more

Don't waste your time here. Went in to switch from Verizon to T-mobile because of the better prices and asked a few questions but felt like I was bothering them the hole time. Refused to do anything to explain exactly what I needed to do and ended up just walking out. Don't remember the names but one of the girls had "hate" tattooed on her hand, probably a red flag but you can't judge people based on that. read more

I went to order new iPhone pro 14 max on 11-6-22Monday and received my phones on Wednesday 11-9-22took phones to the store Jose the store manager is the best better than so called corporate store at Sierra Lakes parkway. Jose customer service skills are second to none his staff is friendly and well trained I was in and out he did two phones today for. Jose is an outstanding manager awesome person to have as a representative for the company. He printed out my return labels and packaged both phones securely. He hooked up both phones without any issues he really knows his stuff. The young lady today on 11-9-22 hooked up our screen protectors and cases I believe her name was Angelina. The store is clean and well kept they greet you as soon as you walk in the doors. Store # 334E location 15070 Summit Ave Fontana Ca 92336. You want it done right and professional go to this location because they are awesome. Thanks Jose store manager and the entire staff. read more

Yet another company which only gives deals or discounts to new customers. If you are a loyal customer for almost 10 years and need to upgrade an old phone, what does tmobile do? They tell you to go screw yourself and any promotion or deal is for new customers only. I Guess it's time to switch providers. I would recommend anyone look elsewhere if you are looking for a company which won't screw you over after they have your money. read more

Excellent customer service, especially from Bryce! I have been to another T-Mobile store in Fontana north of the 210 & sierra and it never fails that they give me different/inconsistent info. Not here, they were very clear & concise. We got exactly want we needed & lowered or bill a little, but more important I was able to see & completely understand the whole process! Even with their computers being down, I was HAPPY to wait! read more

A couple days ago, I called this location to inquire about a new mobile for my son. The Manager Mike was extremely helpful & patient answering all of my husband's questions. He was kind enough to not pressure me to rush over & close this deal. Mike was willing to honor our deal for today! With Miguel's help, we're buying a new mobile for our well-deserved son & the rest of the family! Bye, AT&T! Been a good 19 yrs run. Hello, T-Mobile! Thanks again for helping us make the switch! You now have 4 new very, happy customers ‍‍‍ read more

Went there to pay our phone bill and there were three associates helping two customers and instead of one helping us they just let us stand there so we left after some time. We won't be back. read more

Thank you Miguel and Charisma for all your help! Great staff, great customer service! They went above and beyond

I've been with T-Mobile for the past 12 years and in my opinion, this location has been by far the best. Extraordinary customer service by Daja and her crew. Daja was able to help me solve a very confusing problem and save me money at the same time. I'm very appreciative with this location because the employees tried their fullest to solve my matter. read more

Coming from a sales and customer service background, this store exceeded my expectations as far as support and service. I've never enjoyed going to any other phone retailers like I did yesterday. The manager Justin saved a sale that i was not sure of and almost walked away from with his excellent service. Everyone at that store was very helpful but Justin was the man to go to. Thank you tmobile for the excellent employees at this location. Miguel and Hassan also was very helpful. read more

Bryce was very helpful, knowledgeable, and took care of everything quickly and efficiently.

Karisma is awesome. She helped me get a problem with my bill taken care of. She was on the phone for a long time getting everything together for me. I like that she took the time to get it taken care of. I've went to other T-Mobile stores for help and no one seemed to care like she did. Great personality and smile that will brighten up any day. I'll definitely be back to this location for sure in the future. read more

Whatever you do don't get any help from Bryan. He's horrible doesn't know how to explain the plans he's giving you.. Just do yourself a favor and don't deal with that guy. Everyone else was super helpful and knowledgeable but this guy Bryan doesn't know shit. read more

Excellent experience. Very helpful staff. Daja made the whole process easy, transparent, and enjoyable. I Would absolutely go back!

Unless you're buying a phone .. you're wasting their time. My phone broke so got a new one at a different store and had my cousin set it up for me since I'm not tech savvy at all. He installed the battery wrong and it will only flash on and off but not turn on. I go to this location and upon entering I'm not greeted at all, I speak up first and finally get seen. I'm the only customer in there with 2 employees looking annoyed. An older man with a beard and young, overweight Hispanic girl with heavy makeup. I ask them if they could double check what's wrong or if it's broken, she stares at it for 1 second; "it's broken" "I'm not that good at this, are you sure everything is installed properly?" "It's broken, you have to go to the store you got it from" I believe her and show it to my brother and immediately turns the battery and gets it working. Yes my fault, but I went asking for help and she couldn't crack half a smile to inspect it even after I told her. She barely had enegy to stand up. Drop $800 on a phone to get their attention. read more