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    T-Mobile

    2.4 (20 reviews)
    Closed 10:00 am - 8:00 pm

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    Telecommunications

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    7 months ago

    Helpful 5
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    152
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    2 months ago

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    1 year ago

    Helpful 1
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    3 years ago

    Helpful 1
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    4 years ago

    Helpful 0
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    96
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    11 years ago

    Helpful 0
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    9 years ago

    Helpful 4
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    8 years ago

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    T-Mobile

    Helpful 3
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    8 years ago

    Helpful 1
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    23
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    4 years ago

    Helpful 1
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    7 years ago

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    T-Mobile

    Helpful 2
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    7 years ago

    Helpful 2
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    Photo of R. C.
    39
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    7 years ago

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    T-Mobile

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    8 years ago

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    T-Mobile

    Helpful 2
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    9 years ago

    Helpful 3
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    8 years ago

    Helpful 2
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    12 years ago

    Great service and quality salesmanship! Understood my needs and provided me with a new phone and accessories in minutes!!!

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    11 years ago

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    13 years ago

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    13 years ago

    terrible experience keep calling my cell out of no where! no one speak when i pick up the phone ! creepy service!

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    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Your Wireless

    Your Wireless

    (10 reviews)

    Beechurst

    This was by far the worst experience I have ever had at any Verizon location. I went into this…read moreWhitestone store on November 15, 2025, for a simple phone upgrade, and instead I became a victim of what I consider fraudulent and deceptive business practices. Without my knowledge or consent, the store added an extra wireless line to my account and attempted to push it through as part of the upgrade. I never agreed to an additional line, never requested one, and was never informed that it was being added. I discovered this only by checking my account afterward. The new line number was 347-233-0663. This line was created without authorization and used for a promotion I did not approve. When I called Verizon customer service the next day, I spoke with Jason and later with a supervisor named Jao, who both confirmed that this line should not have been added and that the transaction from the store looked suspicious. The fraudulent line has now been disconnected, but I should never have had to deal with this mess in the first place. The fact that a Verizon store employee can add a line to a loyal customer's account without permission is completely unacceptable. This creates serious trust and security concerns. Instead of transparency, the store relied on misleading sales tactics and false advertising to push a promotion that I never consented to. This location needs a full investigation. I strongly warn anyone considering visiting this store to be extremely careful and to double-check everything they do on your account. Based on my experience, this store does not act in the best interest of its customers, and the level of dishonesty I encountered was shocking. Avoid this store at all costs.

    If I could give NO STARS to the Whitestone Branch, that would be my option. Just left this store,…read more3.17.23 after standing there for 8 minutes, being completely ignored by the 1 member of staff present. Yes, he was serving someone, but the least you could do in such a small store when it is OBVIOUS someone is standing there, is say HELLO. Only when I was leaving did the rude server have the gall to ask if he could help me!. Seriously, you need to train your staff in BASIC POLITENESS.

    T-Mobile - electronics - Updated May 2026

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