I walked in here to look at the new iPhones since it is right next to my gym. I went in around 9pm. They were closing at 10pm. As soon as I walked in with my boyfriend, they just looked up and didn't say hi. We were in there for around 5 minutes and not once was asked if we needed anything. Mind you, I am a T-Mobile customer. Extremely rude, will never come here for any of my transactions. read more

Walked in on Sunday thinking I was going to be quick but understood other customers had needs as well so I waited. Instantly engaged by both Vincent and Ali who each were tending to their customers and periodically checked in with me and my daughter to let us know when we'll be seen. Super busy day as other customers poured in and met with smiles and greetings by these two multitasking gentlemen. Superb customer service by Vincent and Ali as they tended to their existing customers and new ones, made my transaction super easy 2 upgrades 1 was in store and the other to be shipped all explained perfectly. Great experience, these gentlemen deserve recognition read more

This place deserves 0 stars. We came here twice. First, two years ago to get new iPhones and join a plan with my fiancé. Everything was fine, until the bill came. The guy who worked there John said it would be 183 for 2 iPhones and 2 watches and WiFi. We come to find out the bill was actually 200. Every month the bill would go up to a set amount of 238. Anyway, it was time for an upgrade. We went to upgrade my fiancés phone April on a Saturday evening. We were greeted respectfully. Maurice was helping us. He seemed like he knew what he was doing. He clearly didn't know how to do math at all (as it turns out). We decided to pay off one iPhone (my fiances) and the two watches. Everything was perfect. We decided to pay the taxes on the new iPhone 16 pro and the upgrade charge. All of that turned out to be over 350. We also decided to get the OtterBox case and a screen protector (both worth 69.99 each). For some apparent reason, Maurice the Moron decided to make installment payments on a PHONE CASE ?! Have you ever heard of that? We never asked him to do that and he never asked us!!! We noticed a 5$ payment every month for the case. Not to mention when we looked at the receipt that we received from Maurice he gave us someone else's receipt .. you can't make this up. (Forgot to mention that also ALL of the card readers were not working, so we went to Chase to get cash- it's interesting how they scam you into getting cash). We return back to this store to return the case ( on Amazon it's 50$). Mind you we paid for the case in cash ( the 69.99). So it turns out that Maurice the Moron never actually charged us for the screen protector meaning it was not on ANY receipt even though WE PAID FOR IT IN CASH!!!!!!! We spoke to Jen the manager who was nice but also very slow. We were in the store to make a return for an hour and a half ( the TJ Maxx line on Sunday is not even that long of a wait). She kept insisting that we paid only for the tax on the case. I kept telling her we paid for the case in cash ! She ended up returning us the tax for the case which was 5$ -.- Honestly I will not come back here again. There is like literally no where to sit, so many people, they leave people hanging on the phone. Place is a mess. Found out Maurice the Moron got transferred to another location. Not a surprise. (We were told by the manager that Maurice is autistic... I call BS) Just a warning: this location is a total SCAM. Do not go here if you want to keep your money. If you don't want to keep your money then go for it. read more

Excellent customer service. I had a non-purchase issue that took forever to try and rectify. Fahim, who assisted me was attentive and thorough. read more

Excellent customer service. Everyone is so Friendly and professional. They have full acknowledgment on each service and equipment. I highly recommend this t mobile store. They also helped me save in my business added line. Look for Nabi. She is wonderful and friendly. read more

I was assisted the second that I walked into the store by Joseph. He was trained well to answer and be suggestive on finding the right plan for me. Definitely less crowded like the Main Street location. I would recommend this T-mobile for assistance quickly and no waiting period! Thank you Joseph! read more

Zero stars for this place. Horrible customer service. Went in to get an upgrade and the manager( his name Naheed) says we can't take your phone back because they found an invisible to naked eye regular wear and tear scratch on it that I hadn't even noticed before. Fast forward a few hours later I'm in Manhattan working and decided to get second opinion at another T-Mobile location. They said my phone is in good condition and it's not an issue to trade it in. DO NOT GO TO THIS LOCATION! Save yourself from the aggravation and poor service. read more

I was originally going to give this review 2 stars, but when I think more of my experience here I feel justified in demoting the rating for these particular reasons: Background: Arrived at this Authorized T-Mobile store before 7PM on a Friday night. They close at 8PM. Objective: Nothing complicated, I just wanted to discuss with a sales associate some possible plans for upgrading to one of the new iPhones and deducing my current monthly payment. I am paying alot to lease my now outdated iPhone 8 monthly, and this was going to cost me more money over-time to own. All they needed to do was go over some options and help me figure out the best one. I didn't necessarily NEED to change my phone that night in the store, and if I did so- I would have been okay with a deferred return process (data transfer between the new and old phones, then return the old phone in the mail to T-Mobile). After arriving,I was not greeted by A SINGLE PERSON. There were two sales associates and one store manager. Once I walked in, 5 minutes elapsed and still no acknowledgement. The store manager (which I won't name BUT this person is already mentioned in some other reviews) was at the back of the store, so I walked over to ask for some assistance and described the reason I was in. (I was thinking, maybe I have to approach them)? This person gave me a few tips and some basic information, and said they couldn't help me at the moment but one of two sales associates could help me. I'm not sure why I was deferred to the sales associates when the store manager has either just as much knowledge or more, and wasn't really doing anything else. The responses I received were also rash, rude, and came off a bit condescending for no reason at all. The manager also decided to start telling me all the things they don't do apparently after 7PM at the store. So, I guess...that would include WORKING? This is probably when I should have left the store...but I gave them the benefit of doubt (which was useless, just like they were to me)! Anyways, I walked over to one of the sales associates, both associates were helping other sets of customers however at some point, one of the customers had exited the store and would return later in the hour. I asked this now, seemingly 'free' associate if I could be assisted since that's what their store manager guided me to. The sales associate then replied "okay....but I'm kind of occupied right now, you'll have to wait." So, I said "okay", at least the associate knows I'm next on the queue, and maybe just needed to finish up on the last transaction. For this entire experience, I was in the store for about 20 minutes. Did it seem like I was impatient? Not really, I was in agreement to wait for service but it just NEVER happened. I ended up leaving the store, and getting my inquiry processed over the phone with a T-Mobile customer care rep directly. Conclusion: I was successful in upgrading my iPhone, and resulting in a cheaper monthly payment plan. All to say, I thought going to a store would have brought me a more personalized customer experience. Sad to say, it was a COMPLETE waste of my time and I will never ever go back there. I wouldn't recommend this location to a soul. Luckily, the customer representative over the phone was MUCH more helpful and restored my loyalty at T-Mobile. You've been warned, THIS. PLACE. SUCKS. and they don't even care about their Yelp reviews clearly. read more

Worst experience with customer service here. We needed to transfer a line from one account to a new account and the guy basically gave us a bunch of excuses not to help. He claimed that we had to set up a new account through the customer care over the phone when the representative had told us that we had to go to the store to do so. He did not even try to help us find a solution. read more

I have been T-Mobile customer for about 15 years. Last week I called to ask them what it would cost to add unlimited data on an IPad I had bought. I spoke to Rian, and he said $20 or $25 PER month, can't remember which. I dropped by yesterday and Rian and a colleague were outside, I said I wanted to add a data plan and confirmed the price, $25/month. Fine. We finalize the transaction, I don't bother looking at the receipt since I understood, $25/month plan and some $35 service charge for helping me. All is well til my wife get a text about the change and she called to clarify that it would be $25/Month and she was informed I was sold a $65/month plan. I didn't even know there was a $65 plan. I've been calling the store for 4 hours and nobody is answering and no voicemail. Imagine that, a phone store that doesn't use the phone. Thus store is a dumpster fire, stay away. I'll be canceling my plan with them and will deal with a corporate store. read more

I went in to ask a question about my I-Phone battery, that I have had for 6 years. I was helped by Martique and Raheem. They were extremely condescending and rude. Instead of helping me with the issue they insisted that it was my fault that they battery is not working and "they've had there androids for as long as me and the battery is just fine." In my opinion, they should not be allowed to speak to customers, please place them in the back where no one has to deal with their attitudes. The way i was treated was unacceptable. I was spoken down to and they did not even TRY to assist me with my problem. I'm switching to verizon. read more

I went into this store to transfer two lines and a wearable device from Verizon. For every little question I had the salesman would ask the manager who answered in a not so friendly way. That being said the salesman said everything was fine and ran my credit and after doing all that said the phones weren't eligible to transfer. I explained to them that they should of checked all that out before running credit as the phones were in front of them. Anyways, I ended up leaving without switching over to T-Mobile. My experience was terrible and all I heard was a manager belittling a salesperson. T-Mobile should probably fix up this store and make sure there salespeople are treated with respect and able to service the customer properly. read more

I was here at this store a couple weeks ago to activate my phone service with T-Mobile. I have four lines to my son's account. All four of us we came to the store thinking it would be easier than to call in to customer care at home. We enter about 7 p.m. and the staff really didn't seem to want to do anything with us at the time although I did call on the phone ahead of time to advise them that can we come in to get our phones activated. We had to go in the next day and the store manager was not there but Joseph, one of the sales associates was really nice and helpful in getting all of us activated smoothly and my son also received a new phone with a promotion. The transaction and installment agreement was simple. The atmosphere was congenial at the time but not the night before dealing with the manager. It was very stressful since we have a sort of complicated activation with four lines. I visited the store again on another issue and was fixed very quickly by an associate despite the fact he was working with another customer where he attended to me. I don't think I would deal with the store manager again. He was not pleasant. read more

The manager is lazy and rude, his staff seems to know nothing and he doesn't want to help them.I've talked to the manager several times and he is usally dismissive. This has been going on for about 2 years. I wanted to replace a broken screen and upgrade to a new phone, and they just didn't want to be bothered. Avoid this place like the plague. I've been there to often. They just don't like customer service. read more

If I could give zero stars i would. This place is a scam and they lie straight to your face. I went in to add a line and they charged me false fees and my bill was almost double the amount promised. I called the tmobile customer service number and they told me this store is NOT AN AUTHORIZED STORE and to avoid stores like that because they play by there own rules and could pretty much do whatever they please. I advise your to stear clear because you will be lied to. I ended up going to the Tmobile on northern blvd, which is authorized. They were excellent and helped resolve the issue. My advice to you is take your business elsewhere if you value your money and dont enjoy being robbed and lied to! read more

If I could rate this place negative stars I would. I've never been met with such ridiculously horrible customer service. I went to do a simple warranty exchange. The employees in the store on March 3rd at 7:30pm were lazy, rude, and nasty. When I looked to the manager for assistance, it was clear to me why this store is such a mess. The manager was equally as rude and unhelpful. Avoid this store at all costs. read more

Great service and quality salesmanship! Understood my needs and provided me with a new phone and accessories in minutes!!!

I came into the store with my daughter, who had an inactive , locked IPhone 5 with Sprint. The plan was to try to unlock it and give it to me to replace my dinosaur IPhone 4. I am under my other daughter's T Mobile plan. The T Mobile employee, Giuseppe, spent an hour trying to unlock the phone, speaking to Sprint, trying different codes. Ultimately we found out it can't be done, but Giuseppe's perseverance and professionalism made me happy to be a TMobile customer. read more

First off I had a GREAT experience I went to this store and they helped me out a lot. The workers are very helpful so much better then Verizon, AT&T and Sprint. They know how all the phones work whether you want an IPHONE,SAMSUNG,WINDOWS,ANDROID etc and how to start a plan if your becoming a new customer. unlimited talk, text and web. Most importantly unlimited everything including data. GREAT service very friendly they take there time with you and show you step by step of what is happening so you are aware of how it all goes down and what you will be getting once you join them. Overall I enjoyed my time there If there was any other higher rating then a 5 I would give it a 10 out of 10. read more

terrible experience keep calling my cell out of no where! no one speak when i pick up the phone ! creepy service!