Mario . Very useless guy didn't even try to help us at all. I was really disappointed in him !!…read more100% on the other hand Daniel was very nice and helpful and went above and beyond . Mario need some customer service training .

Spectrum is aweful to deal with! My mother still uses traditional cable tv with a cable box…read more Spectrum doesn't allow her to purchase a box. It is a ten year old box that can be purchased on eBay for $13.50. instead Spectrum requires that she rent it for $13.50 per month. Outrageous, but unless she moves to streaming she has no choice.

Very difficult to get a straight answer out of Verizon Fios. They keep discontinuing their plans…read more What are the new plans? What is the pricing? You can only find out these things if you're a new customer getting a promotional offer. Otherwise its all a secret. The only guarantee is that there will be a hefty price increase. Also, be warned. If your signal goes out, if your internet stops working, you will NEVER get a credit. I don't care how many times you call about the outage, or how long the outage lasts, they will somehow have no record that you ever called. They will pretend there was no outage in your area. Also, their internet often goes out at night. Midnight, 1am, 2am, 3am is NOT a good time for Fios internet. It stops working for no reason. And it stays off for hours at a time.

The Greek God Fios is a Myth ! ;-)…read more I was entirely unable to attain an address online for the their "Only Call Center" in the entire U.S. (Wow) This review is about my experience with Call or Ordering Center. I spoke to their sales people. No names included here. I only wanted WIFI they talked me into getting TV package I did not want with a Channel line up I did not want, Otherwise, I would pay more for slower WIFI. They wanted to charge me, listen to this, @$300!!! in fees over 3 moths before I finally paid my actual monthly rate. RCN offered be lightening fast internet that practically shoots fire etc. ;-) with no installation etc. fees. No more then the price listed! I have done this before ;) And 3 years of no big price hikes! Verizon FiOS wants customers to negotiate a bargain at the end of each agreement~ Huh ? I kid you Not! Othwerwise big price hikes! Verizon Fios Call center kept me on the phone for 40 minutes trying to cancel my order! I still have to call them today to make sure my order was actually processed. FIOS call center kept trying to negotiate to prevent me from leaving. I felt sincerely harassed and I am Not one to complain easy in this regard, The regular employees were afraid to handle a cancelled order. I was automatically directed to a supervisor who offered a reasonable package... Here's the catch...I had to accept it right there and then because she was a supervisor etc. or I would lose the deal. Every deal is handled this way. OMG ! THIS WAS SAME EXPERIENCE I HAD WHEN I TRIED TO GET A WIRELESS I-PHONE AND THEY DO NOT OFFER UNLIMITED ETC. They tried to talk me into spending more then I needed to spend and hit me with so many fees. T-MOBILE has been very good to me and my service is not better or worse then Verizon wireless was! Only reason why VERIZON is doing to so well is Because customers tend to care more about bogus consumer reports & rating etc. then actual facts. Next...RCN is giving me a duo bandwidth modem and speeds approaching 110 mbs. Now my wifi will shoot fire out of me ears & arse simultaneously ..Right at FIOS the God of Myth! PS: get what you need Not what "THEY" tell you to get! $$$$ One of my teens said to me "Dude, I game on line etc, you don't need Upload speed of 50 mbs! I only use 1 or 2" Sincerely Chris

While the NYC area customer service needs lots of improvement, I have found the technicians to be…read moretop tier. They are fast, reliable and extremely nice and hard working. Thanks.

The most toxic, unfriendly and unprofessional establishment I've ever been in. Everyone looked…read moremiserable, unmotivated and depressed. What happened to this place? Wow. Even the Manager was pathetic and showed zero leadership and demonstrated poor moral. I felt very very very sorry for all the staff when I left the store thinking how it must feel to spend your entire day in such an environment. the staff even treated one another unfriendly and unwelcoming to be there. Shame on Spectrum for displaying poor judgement in their hiring process. They need a reorganization asap! Service was mediocre at best and no one really cares to really service their customers with the best available options and pricing. They were all too lazy to want to take the extra step

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Sleaziest place ever. They'll try to rope you into a phone deal as they desperately want cell…read moreservice customers. You'll find out the trade-in isn't good, you'll then be locked into paying full price for an overpriced cell phone with a several year obligation and crummy service. Used car sales people have more integrity than this bunch. Beware of their deals. Internet service is beyond mediocre as well.

The WORST company. I had to go through MULTIPLE phone calls rude agents, being put on hold, call…read morebacks, etc. just to cancel service because my mother died. EASY to sign up. HARD HARD HARD to cancel. Beware.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Complete waste of money and time. It never worked. Paid $20 on Friday, didn't work all weekend…read more Tried to cancel service and get my $20 back on Monday. They told me they don't issue refunds.

Want to waste your money this is a great place to do it. I keep hoping for improvement that never…read morecomes.

I went to Spectrum at the Atlas Mall in Glendale. The team was very helpful and couldn't do enough…read morefor you. They made sure you were happy when you left the store.

If you need ANY help with your Spectrum cable, hit the branch in Atlas Mall. (Its in the back, by…read morethe movie theater,at the end of the row) Came in with a cable box that stopped working. I explained to Richard that my dad has dementia and the one thing enjoys doing is watching old shows and soccer. Richard helped me get a new box. He told me to give it a few tries along with waiting a while for it to load and turn on. This helped alot because that box took FOREVER to load up.

Disappointed- After being a customer for 20 years never expected to receive this type of service!…read moreMy husband called about two months ago about a movie he wanted to order and wasn't able to do through the remote control. The CSR was not able to help and right away was ready to cancel our service. My husband requested a supervisor, finally after long frustration they were able to give us the movie. Once we started to watch it was the wrong movie. It turned out to be a good movie and calling back is such a hassle that we let it go. But last night, my husband called again because he wanted to watch the game and we don't have the channel. Once again CSR is not able to help and needs to transfer to a supervisor. This supervisor was very respectful gave my husband his options and he was he agreed to go with upgrades bringing the bill to over $300 to watch TV. After all he asked the supervisor the number of the channel to watch the game last night and she said is not in the package we purchased, we needed to go to a higher upgrade! So we were like, we give us a second! Taking away from the phone but she could hear us because the phone was on speaker, we were like we can go to a different carrier for much less this is to much. My husband gets back on the phone and tells the supervisor to leave the plan the way it was before all the upgrades because we are probably going to cancel. Her replied was, would you like me to set it up for a week from today! After 20 years, dealing with bad service when it rains or there's even a little wind you can't watch TV ( still pay for it) bad customer service, overpriced services, can't other movies without calling & im sure there's more to remember! You want to set up my cancellation and throw us out the door... why even run a business if you don't want your customers. You did the same to my father six months ago! I'm not to write reviews but you should not have a business if you don't care about your customers! My rating selection to your company if could be 0 it would be "Perfect "

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Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.