I had to transfer my data from my old and expiring 3G phone and Dylan was professional and very…read morepatient working the transfer until it was completed. Most CS folks would have let it go, "can't do it" 2021 attitude but not Dylan. We will continue to use this White Lake AT&T store and Dylan for our phone needs.

Darrius is awesome! He helped my boyfriend add me to my plan and patiently transferred my 14,000…read moretexts to my new phone. He was able to help me decide between a Samsung and an iPhone, set everything up and made it easy on me. Went back a few months later to get a phone for my dad, just the most basic flip phone and he was great again. Not only did he remember me, but he printed the phone number on a little label maker which my dad really appreciated. He was also helpful when it came to cases, I chose a pelican case and loved it. The man can apply a screen protector like a boss. My boyfriend's sister and husband came there to get cases and he was great with them too. Thank you again for all your help!

We were looking to upgrade one verizon phone and add a line with a second new phone. After being…read moreunderwhelmed at the Brighton location and not having any better luck with verizon over the phone, we tried this location and got great service and help. Note the location has moved across Grand river from where the map currently shows it.

Awful service and lies. Bought a new phone last week and was told I would get a credit up front…read morebefore purchasing. Once phone was already 100% set up I was informed I would not be getting the credit. I decided to forgive the mistake the employee had made because the phone was already set up at this point and I wasted two hours of my time. They sold me a liquid glass protector with it. One week later my phone connection doesn't work and there is a scratch on the glass they applied and failed to tell me about the warranty for (also did not give me the box and threw it away with warranty information.) I came to the store and they would not do anything about the mistakes they made or the phone connection issues. Manager did not even come over to try and help. Spend your time and money elsewhere

I would absolutely not recommend the phone clinic for any sort of phone repair. I brought in my…read moreiPhone 17 pro max to get the screen fixed. I went to pick it up when it was done, and Brian said His screwdriver slipped when doing the repair resulting in 3 giant lines going down the left side of the screen and a black bubble in the corner. He said I would have to pay half of the service and take the phone and he would have a new screen overnighted. This was a Friday and the new screen didn't get put on until the following Monday, so I paid the rest of the service on monday. After getting the new screen on Monday within A week of having the screen I picked up my phone to see 2 lines back on the left side of the screen in the same spot as before. I called him to explain what was going on and was aware of their LIFETIME warranty. He told me I must have done something to it and there's nothing he can do but would call me back. Never heard from him again. Went in a week later after waiting to hear back. Told me it wasn't that big of a deal and I can't prove it was his fault that the screen is clearly defective. Safe to say they do NOT honor their "Lifetime Warranty" and do not value their customers time or money. Would NOT recommend.

DO NOT SPEND MONEY HERE!! After having to pay another $80 to get a screen that WORKS, I was told…read morethe tech at Phone Clinic didn't even put all the parts back in my phone. It was missing several screens. And the screens they use are a local Michigan company called Siren (not sure if I have the correct spelling) that cost around $10. $200 screen my ass. My second time as a customer proved more difficult than the first. My phone screen cracked and went in to replace it. The first screen was defected. Because of the manufacturer warranty they replaced it. But apparently with a $100 more expensive one. However it doesn't matter because my screen is impossible to type on. It keeps changing the letters & typing letters or words that I don't type. He claims his testing is accurate - testing isn't typing words but letters slowly, one at a time in the "TO" of a text message. Had he tried typing he would be as frustrated as I am right now trying to type this. I showed him but he claims it was my typing. The screen that I had to get repaired was from my first time getting my screen replaced there. So I know it's possible to act normal. However he refused to listen, or test it out via typing a paragraph even though it has a manufacturers warranty. Also- the repair job was so bad the screen came unplugged from normal use within 30 min. I have dropped my phone thousands of times I'm sure but never has the screen unplugged. Listen.. I don't want to be in your store any longer than I have to. But it's time to make this right. Yelp makes me give at least 1 star but with a 25% success rate & awful customer service I'd really like to give negative stars. Edited to add: After not receiving a phone call from the owner I called the store. The same tech refuses to understand that the screen he put on doesn't work. He claims I'm trying to coerce him into something... into what exactly? I'm not asking for an additional product, I never asked for have a (supposedly) more expensive screen to be put on. I asked to have a screen that doesn't malfunction. He claimed because I walked in without a case on it, that that proves I dropped it. It proved nothing. I didn't drop it, I didn't want to bother bringing the case in with me. What I think they do is put on a terrible screen, customer comes back when it doesn't work & they seem "better" when they put on a "more expensive one". When really they're all shitty products. Because this has happened not once, but twice. He also said he'll appeal this review when it's completely accurate. This is literally the most ridiculous customer service I've ever received. Avoid at ALL cost.

I was completely scammed at Boost Mobile Brighton zmi. Went to get new phones, was told they were…read morefree and 3 lines was $75/mo. They signed me up at $125/mo for life and the phones were $301.05. I asked for a receipt, was told they don't give receipts. Then when I asked to at least see the computer screen to see what the charges are, I was told there were "secret codes' which turned out to start with S/N so they weren't secrets just my serial numbers on the phones I bought. Paula said I I see those serial numbers, she'd be fired. Nomsense. So, my phones I transfered were shut off so I had to pay the 301.05. When I finally git a receipt emailed, it was a fake receipt. Charges were all under "Boost RTR'' Which is Miscellaneous so they hide money there. Receipts show itemized prices. She told me 3 cases were $45 but charged me $75. That's why they didn't want me seeing the screen. They hoped by the time I did, I'd be confused or forget it. Then, I get a $105 from Metro because Boost selected the wrong option to transfer my phone #s. I called Paula she said to pay it then dispute the charges with my bank. That's 100% FRAUD. Owner promised her she would call but the owner didn't (Adrian). I called one last time with corporate on the line and she said 'I'll switch it to $75 after a few months' and wheni said corporate was on the line, she yelled 'this isn't my store and I'm closing' she then hung up. Mind you, it was 20 min to 8pm which is when they close. She hung up and closedcearky because she knew what was done to me and had no answers. Going to Chamber of Comnerce today. Still have no receipt for over $400 in merchandise that's a tax write off.i own a company too. They must pay salespeople on OVERAGE, which means money above the stores costs goes to them.thats why they hide charges on the RTR. Either they saw me as a mark or they do this to everyone. So be careful, demand receipts while in store. They don't even have a receipt machine, whoops that in 2026? No idea what to do about the $105 charge from metro pcs. When. Paula said I could switch my numbers for free, she says "I didn't charge you, Metro did' but we both know, that's not free transfer if my carrier charges me. Watch out guts. ​​​

Jessica is one of a kind, and the type of employee any company wishes they had. Boost is lucky to…read morehave her. She stayed past her shift to help the last couple people who walked in around 5:30p.m. and stayed until she finished assisting both customers. They closed at 6:00 and we were there till 6:30. She was knowledgeable polite and patient. She truly wanted to get us taken care of without closing the store. Thank you Jessica for all you did.

Excellent service from Todds. Although it was no emergency,…read moreTodd was here within an hour of when I called to have my antenna replaced. Excellent service with a fair price. Definitely would recommend him.

Todd installed a whole-house antenna for us yesterday. We were very pleased with his work, and the…read moreantenna is great! Clear reception, and so many free channels! Would recommend Todd's Antenna Service.