Jose helped me out tremendously last time I went in. My phone had been stolen and he went out of his way to help me out with getting things back on track, including my tempered glass screen and overall good customer service. Every time I go in the staff is very friendly and everyone there that's helped me has been knowledgeable and helpful. read more

Had to come in twice to pick up a sim. Had a pleasant experience both times. People working were nice and I was helped quite quickly both times. read more

TERRIBLE! I used to LOVE this T-Mobile until today. Looks like it's not only under NEW MANAGEMENT but it is also packed with NEW PEOPLE. I came in to this store earlier today to see about getting a new phone. IMMEDIATELY I noticed the music. It was DEFINITELY not PG-Rated music as it had words like the "N" word, Crap, and even the word sh*t. It was some sort of gang rape music playing and not the typical "jack FM' style I used to hear played at that store. The music made me feel SO UNCOMFORTABLE and ended up asking who I think was the manager (A tall Black Male about Med-Large build) if he could change the music. I informed him that within the 3 minutes I was in the store I had heard the three words listed above and that I didn't believe the music was professional or PG. He laughed at me. He said "Oh well, alright I'll go let the DJ know". As he walked out of the main room chuckling, he literally let the door close and then came right back out to say "Our DJ will play something else for you". OF COURSE the music continued to play. I asked him if there was another T-Mobile near by and he said "Uh, prob Willow" and shrugged. What service, right? So I left. I went to the T-Mobile on Willow next to the Albertsons and was WAY impressed. My stomach was in KNOTS as I had though maybe T-Mobile had changed their brand into some gang-rap R-rated brand. I was PLEASED to find the WILLOW STORE was much better. Their music was the up-beat, happy and most importantly, PG music I was used to hearing at T-Mobile stores, the associates spoke clearly and politely and were VERY helpful. I told ROBIN at the WILLOW store that I had just left the store on 3rd St by the Walmart because of the music and she said "OH YEAH! Everyone leaves that place. They're HORRIBLE there, now more then ever". I COULDN'T agree more. I've been a T-Mobile client for the past 6 years now and I Was COMPLETELY uncomfortable walking into the T-Mobile on 3rd St, today. SO UNCOMFORTABLE that I almost canceled my T-Mobile account entirely because I felt unsure that my favorite brand was still my favorite brand. I mean, I understand wanted to change the music choice up a bit in a store, but playing music with CURSE WORDS in it and that was NOT PG and instead was GANG RAP is completely UNACCEPTABLE for a company that's supposed to adhere to a HIGHER STANDARD. I'm glad I left that T-Mobile of 3rd st and instead went to the one on Willow because I'm SURE, based on the MANAGERS treatment of me AND the music and HORRIBLE VIBE in that store that I would NOT have received the same QUALITY CARE that I did from ROBIN at the WILLOW STORE. Guys, don't even go to the 3rd St. T-Mobile. It's changed for the worst!!! Save time, frustration and anxiety by instead going to the WILLOW STORE. read more

I'm here to give BRANDON D a shout out! I came in almost last minute and he took me in the best and most understanding attitude. Which was most greatly appreciated. And he was so funny! He was professional and "human" (as in not so robotically professional) at the same time. The whole visit/ transaction was fun. :) Thank u Brandon u r dope. read more

I really wanted to give their service at T-Mobile a bad review but an employee named Jose gave me and my girl some exceptional service (my following visit) and knowledge of the plans available. He was super patient and quick. I did have a real bad experience dealing with somebody else and i already got that complaint outta the way via Twitter. Lol. I'm so quick to go give a review for horrid service and not as quick when I leave the store happy so that's why this took me a minute to write. Jose saved that store from losing some good customers. Thanks Jose! I got the iPhone SE and my girl got the 6. He even followed up with a call to make sure we were chillin. Good to know people take their job serious still. read more

As anyone knows who has tried to "leave" Verizon, it can be a terrible breakup. I bought an Apple iPhone directly from Apple, no problem, but my partner was unable to complete the sale because Verizon would not transfer her phone number to TM. We spent a great deal of time over two days, not including the hours on the phone with Verizon, and decided to go to our closest T Mobile store. We got the most wonderful attention and help. Joe spent hours helping us but we hit an impasse and had to go to a Verizon store to plead with them to port the phone number to T Mobile. No dice. They won't do it for at least 60 days and maybe longer. Back the next day to T M store where Manni (sp?) who I think is the manager (and brilliant), took up our problem. We were there a couple of hours but without Manni's creative thinking we would have had no solution. We still have to wait for Verizon to port the phone but my partner at least can use her old phone and old number while we wait and we are now both T Mobile customers. Cannot say enough wonderful things about staff at TM on 4th St. They were busy and yet took great care of all customers. People left with smiles on their faces, as did we. We are incredibly happy we made the switch and caution other mobile phone users to stay away from Verizon!! Huge appreciation to Joe on the first day and Manni overall. You will be happy if you take your mobile phone needs to them or anyone else in that well-managed store. read more

Great customer service Thank you Justin 2 lines for $100 unlimited talk,text + web!!! ^.^ read more

5 stars goes to Bree. When I first met her, it was back in February when I was getting out of my ATT contract and into a new iPhone 6. She got us in and out and explained the transition process very clearly. My 5 star review goes to her excellent service over the weekend when I dropped my phone 4 ft and completely shattered my phone!!! Somehow, it was going to cost almost $500 to take my phone through warranty upfront. So she instead sold me another phone where I only had to pay $200 deposit on an iPhone 6s. And I know, it probably sounds like I got tricked into buying a second phone, but she gave me a contact to a screen & lcd repair guy. So I'm going to fix that phone, sell it off, then apply that money to pay off the new phone I just got. I love that she knows how to navigate through problems as well as provide other solutions rather than my only solution be to cough up $500. Stupid iPhone screen though! I was just barely waving at my BF to show him where I was at, dropped it, and broke the dang thing. I would feel less like shit if I dropped it from a roller coaster! I can't believe it broke like that. Ugh! But thanks Bree for making my experience not as gruesome! Definitely get her help. She's truly there to hook you up and make sure you're taken care of. read more

This is my most favorite T-Mobile store I go to when buying phones and accessories and for paying my bill. Every time I walk in, I'm always greeted. Employees are knowledgeable and very helpful. They take the time to communicate with me and to help me with anything I needed. I actually bought my first T-Mobile phone here and I was happy to pay in cash for such a beautiful expensive Samsung phone. I am a satisfied T-Mobile customer. Service is excellent! read more

5 stars for Yvonne. She's the only person who works for Tmobil who knows what she's talking about. Never gotten bad info from her & she's always super happy!! read more

T mobile gets all my business, and it's because of the service at this location. The staff is always friendly, knowledgeable, courteous and super helpful. They'll even show me different plans to help me SAVE money. Customer for life read more

Get all my needs taken care of here. Everyone's friendly and knows how to get the rob taken care of and done. Staff is very knowledgeable and interested in helping out. read more

Customer service lives!!! My husband and I went in to see about getting a family plan and to take advantage of t-mobile's new offer to pay off a phone balance. We were instantly greeted and asked if we needed help. Yes, we replied. I had also been experiencing some problems on my sony phone and had had three replacements sent to me and the problems still persisted! So frustrating. Jamie, the sales rep informs me that he had had that phone and completely understood where I was coming from. He advised me to call customer care to speak with them about switching the phone out for something different, which I did. He kindly spoke with customer care for me to aid in explaining my situation. He was so patient and helpful with us. The process took a bit of time. We ended up getting the new Sony z3 for no extra charge since I had had so many of the older model switched out already. I couldn't be happier! He also got my husband into their last edge note phone and we are now on a family plan! Somehow we managed to get great new phones and save close to $100/mo being on one plan. (My husband left att and t after 10 years, so worth it)This man took such great care of us and reminded me of why I have been with t-mobile since 2003 and plan to continue on with them for a long, long time. They take great care of their customers and Jamie in particular was extremely helpful, patient and kind. He represents t-mobile very well! read more

Finally got around to it, I finally took care of something that's been stressing me out for literally the past year. I'd been with Verizon for about two years. yes, I use lots of data, no, I'm not going to change that about myself. last year, i had to upgrade my data plan three times just to not get the overage charge. and every time my bill would come, I would tell myself I'd switch. tbh it all seemed like a complicated ordeal. so today, with an hour to spare, I decided to suck it up and see how many hundreds of dollars I'd have to put upfront to make the switch on top of possibly having to switch to a phone...gasp...other than an iPhone. Marina immediately greeted me and asked me what I was looking for. overwhelmed, I didn't necessarily have my words with me. she listened, patiently went through the steps, and discussed my options with clarity, (all while their store network was having some technical issues). I found out that buying out my contract was all they needed. and it wasn't nearly as expensive as I thought it would be either. so as it turns out, my contract was actually already OVER. and not only that, but I could keep my beloved iPhone, yay!within 30 minutes, i got switched over to T-Mobile, and my bill will literally be 1/3 of what it was until now...with unlimited data! Such an awesome experience with Marina! excellent service, super helpful and clear! read more

Walked inside T-mobile wanting to switch over from Sprint and was told someone would be right with me. Within minutes Daysha came out and asked who was next. I told her I was and the reason why I was in and she helped me right away. I was only looking to get my line switched over and add my father to the plan later because for now he was with T-Mobile prepaid service. She told me about another plan that worked out perfectly and we are both now T-mobile customers. Daysha went above and beyond to help us out and get the service. I'm glad I went in today instead of holding off until later. read more

Ramon the "Assistant Manager" had no idea what he was doing worse rep I have ever came across . Told him several times we did not want to add another phone line and he still added the phone line. He probably just did it for his commission. Don't fall into the scams !!!! 0 stars for Ramon . BIG THANKS TO LUCILE !!!!! He was awesome ! He helped fix the mistake Ramon had made and was one of the best reps I have ever came across ! 5 stars for Lucile ! read more

I would steer clear from this store if I were you. Some employees are schemesters and untrustworthy, and I know for a fact that they gossip and badmouth people here for no reason other than for their own amusement. Vanessa C. told me that in exchange for bringing her new customers I would receive a credit on my account. She conducted herself in bad faith and profited a commission off of me and I never received that credit. I have proof of this. She is untruthful, and she is a fraud. T-Mobile is a great company, but I wouldn't trust my business with this employee ever again. UPDATE: To further embed the inherent dishonesty and lack of accountability rendered from this location and its staff, recently the store manager attempted to suppress my review with a invalid claim that my review was a "conflict of interest," and then hypocritically gave her store a great review to try to dissuade from the review I wrote that was reported to Yelp. If an ordinary sales agent can be deceitful and then their manager enables that behavior, what does that tell you about what kind of service is given here? Don't be fooled. Go to another location STAT! Honesty IS the best policy. read more

I have to begin with a great thank you to Yvonne Jones. I chose T Mobile as my provider because I was told of their great plans. I was greeted the moment I walk in and left with a sense of clarity. I have to say that Yvonne was extremely knowledgable and resourceful. If you are considering making the decision of swithching to T Mobile, a thumbs up! Sincerely Content, Ralph Diaz read more

Horrible customer service. Came in to release my number from a business account to no avail - instead of offering a solution, I was given a naive "I can't do this" "that's not possible" "there is no way" attitude. Proper service is based on providing solutions and working as a team with your customers. The people at this store clearly were not trained to do this. They seemed young and entry level - beware. read more

Dolce was AMAZING! She went above and beyond to help me when I was having a phone emergency. She tuned into my style instantly and found the perfect phone for me! She also helped me set it up, even after I called her when I got home because I was too dumb to do it myself. Completely blown away by the excellent level of customer service. read more

I dont recommend, the reps mislead you and offer incorrect information about there promos to make a sale, calling customer service is a nightmare and they don't even offer solutions to rectify the situation. Soooo frustrated I literally don't understand how they get away with doing business the way they do read more

Daysha was the best! I didn't even come for myself, I can with my bestfriend and she is literally a miracle worker! My bestfriend's phone was so broken but Daysha worked her magic and was able to transfer the stuff from my bestfriends phone to her new phone after we thought there was no hope. She was extremely friendly and knowledgeable about the phone and cases! When I'm ready to upgrade my phone I'm def gonna be checking for her! #HappyCustomers read more

Very misleading information they charge you more than what your expected to get charged but you don't see it until you second bill and when you complain they "claim" they can't do much about it. I don't recommend going here unless you want to get overly charged and when you buy phone accessories be careful because they claim it will be $13 dollars but your actually just paying taxes and it's $80 that will be taken off from your bill the lady maritza or marissa was very nice but provided very misleading information charged me for plus up data when I already have unlimited data makes no sense be very careful!!!!!do not recommend at all. read more

I love this T-Mobile Yvonne is so great and very patient I went to 3 other T-Mobile stores before going here. Which I should have done in the first place This will always be my store read more

There were way more employees here than most other T-Mobile stores. It was easier for my boyfriend and I to get in and out that way. There was hardly a wait at all, and the employees were super helpful. Usually there is a long wait at ANY cellular phone store. Not here! This will be our go-to store for sure. read more

It's been a while since I've had to start all over with cell phone service but Marina at this location made it a breeze. She informed me of all options that best fit my needs as well as my business needs. Her suggestion about sync up was also amazing. It's been almost a week and have to say the in store assistance as well as the service has been what I've been missing. read more

I had issues transferring my number over, but Phorin made sure I walked out the door with a working connection. He called multiple people and made it happen. He was thorough and professional during the long complicated process. read more

Thank you Angel and Carlos. My watch wasn't working for 3 weeks and they got it working within 30 minutes. Thank you guys

I came into this store and received horrible service and was lied to. I went into to make a phone upgrade. I called on the phone they made the offer turn in my Iphone 11 for a 13. I went in and told the the so called Mobile Expert of the deal. He had the offer but then told me the only way I could get the deal if I switched over to T-mobile. I'm currently under the Sprint banner. I was fine with that. I needed my aunts phone as we are on a family plan. He to me go to any T-Mobile store and they will help. I spoke the customer rep and she told that wasn't true, it would be cheaper for you both to stay on the Sprint plan. I didn't need to switch. But, the deal she was offering wasn't lowering my bill which was the whole purpose of my visit. I call customer service about cancelling my plan, they offered me another deal. I was good with it. I went back to the T-mobile store on 5th. I was helped by a rep and I was willing to switch. She asked if my phone was backed, and then said it would take 7 hours to back it up and they were closing. It doesn't take 7 hours to transfer phone data. She then said, I would give you our wi-fi password but it would go slow and we are closing soon, it was 5:20 they close at 7:00. Now, I wish I had gotten names of these "Experts" The whole purpose is to try and keep customers, safe to say, I'll be going to Spectrum. read more

Came to this store to finish a transaction started in Seal Beach because this location had the exact phone I wanted in stock. Jose and Eric made the transition seamless. Not only was I switching carriers but I was going from apple to android. I was pleasantly surprised with the ease of that transition. Jose and Eric were patient and made sure it got done correctly. read more

I arrived in Long Beach last night using my Samsung G4 to guide me to the hotel. Plugged it in to charge. When I got up this morning it was dead. I took it to this store and was helped by Julio H. He was extremely helpful, trying to get me literally back in business. After numerous calls he made arrangements to have a replacement phone shipped to their store so that I could pick it up there. Thanks to Julio I should be back in contact with my family, friends and business associates tomorrow. read more

Very kind and quick service , got my galaxy s4 quickly. They have also helped me with an iPhone before by giving me a new Sim card with same number. read more

I'm giving this place 2 stars only because ONE time ONE guy was nice to me. and he hooked me up since CSULB students get a discount every month(ask about it). but the item i got i decided i didn't need so i tried taking it back and was in a rush. i had tried taking it back to a store closer to me but alas had lost the receipt so i had to go to the original store. i signed a contract right, so they should have a record somewhere? oh what a fool i was to believe that! after much arguing about this the idiot 'helping me' threw it out the door and said he was not responsible for it and initially refused to talk to the TMobile rep i had dialed up on my phone that wanted to talk to him about his behavior. until he rep was said 'tell X i am a loyalty rep and he will be fired if he does not respond' in the end, TMobile decided i could come back later to resolve my issue 'when the store was less busy' giving me the extension i needed to not be roped into a contract. so i took it back about 2 months later they had NO RECORD of me getting the item in my hands, yet remembered the legendary blowout so they took it back. plus like i said 'well how else would i get it,duh?!' ugh. do not go to this store unless you want to have a pounding headache later. every other store seems decent compared to this one, event he one at Lakewood mall *this item was the thing to plug into your computer to get a 'land line' but i decided i really only need a cell phone read more

Rude employees. I understand you guys are busy. But letting o your customers just o get through the line is unacceptable. An issue that the team member could have helped me with recommended that i call. So i left the site and called. I was told to go back to the site i left last night. Guess we're i am at now.... Staring at the guy who told me he couldn't help me while someone else actually helps me read more

My favorite tmobile store so far , alwats a great experience , Michael a sales rep there went an extra mile to help me on my plan twice made me realize i got a good phone company , the other sales rep are great as well Defenitly reccomend this location read more

One of the employees Jordan was so helpful & kind he made my phone buying experience simple and made sure to answer all my questions . Actually all the employees here seems really nice and helpful . I recommend this location read more

John the sales guy at the spot was fucking amazing highly recommend you go to him for any services you're seeking. guy knows what he's talking about. Besides the fact that he's hot, he has excellent salesmanship and customer care service at the highest levels and highly recommend you go to him for your answers read more

Man I'm done with T-Mobile forever. I bought a phone mount a little over a month ago that completely fell a part today. Clearly I didn't want to purchase the same fucking mount! They refused to give me a refund. What am I going to do with $50 of store credit and I have all the accessories I need and they didn't carry a different mount. Worst customer service ever. I cancelled and went to Metro PCS. They offer the same crappy service as T-mobile for less money. read more

One word, atrocious! No, one word can't describe the service I had. I can't believe Ron is working in a customer service environment when he doesn't even know what that word mean. read more

Crappy customer service. I went in to upgrade, and stood there for 20 min while the employees helped their friends that walked in the door after me. I walked out, never going there again. read more