Switched from Sprint/T-Mobile and the experience went flawlessly. Kat and everyone else up at the…read morestore was amazing and would recommend for anyone to go to this store. Best experience I've ever had.

I went in the verison to purchase a phone case and change my number. While waiting I was looking at…read morethe cases when this big black guy with dreads put me and my mother out the store, we were in fear. He told us "put that down and get out, we have security in the back," he thought we were stealing.He was very rude and disrespectful. His said his name is Chris.

I would not recommend att to anybody after the stress I just went through this week. I bought a…read morephone from an AT&T store and the number that I received for the new line that I got was already taken by somebody else through the text now app because the porting of the number was not complete so the number was put back into the number pool, which this was how it was explained to me. At the time I didn't know that someone had the number when I left the store because I had my old number attached to the phone also. The next day I called AT&T and received bad customer service because the rep was not trying understand my issue and cussed me out. When I ask for his name he told me "hi, my name is Slim Shady" and would not put a manager on the phone. He transferred me to someone else. A week later (which is today) I returned the phone and they would not wave the restock fee even tho it was not my fault I had to return the phone. So after this I am done with att after this experience. Never again! I would rate att 0 stars

Waited 35 minutes no one ever helped me set at table as instructed several other people came in…read moreafter me and were helped guess they want be to take my business somewhere else

I had an excellent experience after I had to replace my phone at the last minute. I came in and…read moreAmad helped me to identify a good phone and walked me through the insurance process when I realized that I'd been paying for insurance. He was most interested in what would be best for me. From what I could see, there was a wide selection of phones and accessories. When I got my replacement phone, it was NOT easy to set up. However, I came in and Carlos got me taken care of in UNDER 10 minutes! Prompt, excellent service should be recognized! Keep it up!

Recognizing Lou for his above and beyond service every time I've been inside his store. Both times…read moreI've needed a new phone, about 5 years ago and on Saturday 19 April, 2025, Lou has done everything necessary and more to get my phones set up and protected. I highly recommend visiting his store at 8230 US Hwy 64 Bartlett, TN across from Wolfchase Galleria. You will be wowed at the customer service and courtesy you experience. Thanks, Lou! Ed Hill, Senior Consultant, Masters Roofing Memphis 901-273-6594 MemphisHomeMaintenanceShow.Podbean.Com

I've been an AT&T customer for over 13 years. And I've never dealt with an incompetent employee at…read morean AT&T store until today. The employee who goes by the name Jasmine was extremely unprofessional and rude. Props to the manager trying to calm the situation down. But your employees should not be trying to scam customers like she tried with me. Do better next time.

You know a lot of times you go to cell phone service places for your phone connection Internet - I…read morehad the most pleasant visit here special mentions to Carlos --we appreciate you thank you so much !!!! Thank you for your time and explaining different things about the plan and the wireless in the account information we really appreciate you and all the information was so helpful and detailed you can't find good help like this in most places so I just like to take time to knowledge Carlos