I wish I could give this AT&T location more than 5 stars! My wife and I came into the store for what we thought would be a normal visit, and while we were there, her water unexpectedly broke! A HUGE thank you to Priscilla, who was helping us with our phone service. She immediately stepped up and helped my wife walk to the bathroom while her water was still leaking. My wife was understandably embarrassed, but Priscilla made her feel comfortable, cared for, and never once made the situation feel awkward. The managers and entire staff were incredible. They helped us call 911, stayed with us, made sure my wife was okay, and assisted until Memphis Fire/EMS arrived and got us safely on the way to the hospital. That goes WAY beyond customer service. In a stressful and unforgettable moment for our family, this team treated us with genuine kindness, compassion, and respect. AT&T, please recognize Priscilla and the entire team at the 2825 N Germantown Pkwy location. We will never forget what they did for our family. We came in for phone service and left headed to the hospital to meet our baby girl! Thank you all from the bottom of our hearts! 10/10 experience! read more

AT&T Store - Me and my wife safely at the hospital! - Mobile Phones Near Me - Memphis, Tennessee

Falling to the bottom would give you a chance to get back. But if you love to stay there,,,,,, WHO CARES!!

Sitting here for an hour waiting to pay my phone bill cause the kiosk is down and online payments wouldn't go through. Disgusting customer service read more

I've been an AT&T customer for over 13 years. And I've never dealt with an incompetent employee at an AT&T store until today. The employee who goes by the name Jasmine was extremely unprofessional and rude. Props to the manager trying to calm the situation down. But your employees should not be trying to scam customers like she tried with me. Do better next time. read more

You know a lot of times you go to cell phone service places for your phone connection Internet - I had the most pleasant visit here special mentions to Carlos --we appreciate you thank you so much !!!! Thank you for your time and explaining different things about the plan and the wireless in the account information we really appreciate you and all the information was so helpful and detailed you can't find good help like this in most places so I just like to take time to knowledge Carlos read more

Dropped wife's phone off at 11:00 to have the battery replaced. The employee said it would take 20-30 minutes. We left and returned in 45 min. Still not done. Was told it would take another 10-15 minutes but the repairs would be free (the only reason this isn't one star). It's now been an additional hour and a half to get the phone back. Every time we have asked how much longer we've been told he's almost done and will text you in a minute. So we haven't left the parking lot because "he's almost done". Was finally able to speak with a manager who stated "he does this all the time, it's my store and I need to know when this happens." That was 15 minutes ago. It's now 1:35 finally received the phone. Will never return to this store and would not recommend it to anyone. read more

My mother purchased an iPhone November 2019 during a promotion where a customer could get an iPhone free if an extra line was added. Jameka Smith was the employee who helped us. My mother was told she would be charged $20 for the first 3 months, but the money will be given back. My mother's account continued to be charged past 3 months. My mother contacted customer service (by phone) and was told that the phone would be free with the purchase of an unlimited plan. Jameka did not advised my mother about the purchase of an unlimited plan. Customer service advised my mother to go back to the original store to rectify the problem. My mother went back and was told again that an unlimited plan would need to be purchased for the phone to be free. The manager told my mother to contact Loyalty (I'm assuming this is another branch of AT&T) and see if they could help solve the problem. My mother went home, contacted Loyalty, and was told to go back to the same store and speak with them again. About two days later, my mother went back to the store a second time and spoke with Jameka. Jameka told my mother to give them 10 days to rectify the problem. My mother waited 11 days and called Jameka. Jameka answered the phone rudely and told my mother that she was with a customer. My mother waited two days and Jameka called my mother back and stated the issue is still being handled. My mother has called, texted, and e-mailed Jameka and has not found a solution to the problem. At the time of this writing, the problem has not been answered. This is beyond unprofessional! The customer service at this AT&T is well below standard. Jameka and the management at this location are failing to help customers. My mother did nothing anything wrong. She did exactly what Jameka, customer service, and management told her to do, but no solution has been found. My mother has tried to contact corporate; however, their number sends you straight to customer service. This is unacceptable. I feel that this particular store and the overall company are trying to avoid fixing the issue. My mother and I will no longer do business at this particular location again! It is not worth the hassle. I believe that Jameka was just trying to make a sale and did not care to explain to my mother about the unlimited plan to get the iPhone for free. Furthermore, management failed to make sure the customer was taken care of. It is not professional to tell someone to wait 10 days and not contact them back. Also, it is not professional to have an issue for months and not arrive at a solution. I understand things take time, but this is beyond unacceptable. To sum this up, do not patronize the AT&T Store at 2825 N. Germantown Pkwy, Memphis, TN 38133. Also, avoid Jameka at all costs! She will not handle issues properly and management will move like snails to rectify the problem. Take your business to other AT&T stores in the Memphis area. read more

The employees here are so helpful! I had a horrible experience at the AT&T in Collierville due to a very unprofessional manager named Meredith. I came here after because it's closer to home and I had a totally different experience. I will be coming here for all my future AT&T needs. read more

Poor customer service. What's up with service here. Very lazy staff. Was like if you asked them to grab you anything. It was pulling teeth. Come on people this is your job. Don't like it, then leave and find something else. They lose all sales from us here as we went and made out purchases at the Apple Store. To bad Apple didn't just come up with their own network. Also, sad that Apple teamed up with AT&T. I'd say go to another store or location. Don't give this place the time or day. read more

AT&T Store - No customer service - Mobile Phones Near Me - Memphis, Tennessee

Love this store! Waiting to get my i5.. My sister loves helping me!

We just got a uverse bundle a new cell phone plan, great in store experience, we highly recommend Dexter, he was very helpful and very nice. He got us what we wanted and wasn't pushy about trying to get us to spend more money on things we didn't want or need. The only negative part of our experience was talking on the phone with customer service, 2 people said that they couldn't (or wouldn't) help us do what we wanted, third guy actually helped. read more