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    T-Mobile Experience Store

    3.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    3 years ago

    Helpful 1
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    2 years ago

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    Verizon

    Verizon

    1.8(22 reviews)
    0.2 mi

    Verizon is crap. We have been customers for almost 13 years. I got a new phone which was a…read moreSamsung Galaxy Z Flip 7. First one was bad, so they replaced it with a refurbished Samsung Galaxy Z Flip 7. It arrived days later and guess what, same problems, skipping letters, putting the letter P into words, you have to hard press to get the letter to type, and several other issues. So I contact Verizon for the third time and I was told that sure the would send me a Samsung Galaxy S25 Ultra. That phone never arrived. I contact them again today and they are going to replace it with a Samsung Galaxy Z Flip 7 th as t (there is an example of what my phone does from just trying to type that). Anyhow I am getting a replacement with the same piece of crap phone refurbished. They tell me all about policy, yada yada. Well MY POLICY IS SIMPLE 1.) Treat a customer who has been a customer for 13 years like THEY MATTER! 2.) If a customer comes to you for a third time for the same issues, take good care of them and MAKE IT RIGHT. I certainly hope they do not send the same phone with the same problems. The customer service manager said I had no option other than to accept another REFURBISHED Galaxy Z Flip 7. Maybe it's time to see if TMobile or ATT.

    They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

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    AT&T Store

    AT&T Store

    2.2(18 reviews)
    1.5 mi
    $$

    Amazing customer service!…read more Tay at this AT&T store did an amazing job helping us out. She was very thorough and took her time with resolving any issues we had. She was very diligent and even worked after hours to resolve any further issues. She has the natural ability to understand and feel what her customers are experiencing, and she is able to meet their needs effectively. I really do appreciate how hard working and determined she is to make sure that the clients are taken care of. She was also assisted by Quentin who helped in transferring phone plans. He was also very thorough and helped out with all our needs and concerns. Highly recommend this location out of all the ones located in Augusta.

    Very disappointed in the lack of efficiency throughout team. Sat in store for almost 40 minutes…read morefirst in line with 5 team members unable to get through a single customer. After being taken to a table the team member initially trying to help us spent 5 minutes trying to find another worker to pawn us off to. Worker eventually handed us off to a worker who then did not know how to help us with a return. It took well over 20 minutes for the team to figure out how to exchange a case. From start to finish spent over an hour in store when initially entering with no wait just to return a phone case. Throughout the experience I could hear employees engaging in personal conversation such as sports. I respect the hospitality but feel bad for the 8 other groups of people waiting behind us in line.

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    AT&T Store
    AT&T Store
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    T-Mobile Experience Store - mobilephones - Updated September 2026

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