Would give ZERO stars if I could, only saving grace was how nice the young man was to the customer in front of me who had a bad battery and didn't even attempt to sell her a new phone or charger. When it was my turn, I told him I already did the promotion online and I just needed a box to send my old phone back to T-MOBILE. He asked if I was a customer and I replied, "I just said I did a promotion online" and he said I should have gotten a box then and I replied again, "If i had gotten a box, would I be here?" *crickets* Me: Look man, I usually go the T-Mobile store on Hastings Way, Sarah the manager always gives me a box so I can ship my phones back to T-Mobile. Rep: *crickets* Me: Staring at him. Rep: Yeah, I can't help you. Me: Why? I just need a box. Rep: They're only for customers. Me: I am a customer, I've been with T-Mobile for 10 years. Rep: I mean, we don't have any boxes here. Me: OK, well, if were to do the promotion today with you and you had to send this old phone back to T-Mobile, how would you do it? Rep: *crickets* Me: That's what I thought. Terrible customer service bro. Rep: Listen man, we've been Sprint for a long time, we just recently changed to T-Mobile. Me: What does that have to do with getting me a box to ship back to T-Mobile? Rep: *crickets* I just slowly turn and walk out of the store. DON'T. EVER. GO. HERE. read more

Yikes! Don't go here. This place is always changing casts due to poor leadership and inexperienced workers. The manager here is very angry almost all of the time -- and that is very much reflected in the way he interacts with guests and even employees. Anyone looking for a quality customer experience would be better off going to the location on Hastings Way. read more