Got my IPhone8 screen replaced for $140. My home button no longer works and now have to use…read moreassistive touch.

They broke my iPhone but still charged me over $200. My home button is now broken and the screen is…read morepopping out of the frame. These guys are completely useless and will lie to your face. Would not recommend anyone to these imbeciles.

Their website says that they're open at eleven on Sundays. The sign on the window says they're…read moreopen at eleven on Sundays. They were NOT open at eleven on Sunday morning, October 17, 2021. We weren't the only customers waiting. I tried calling and got voicemail. On two other occasions at this location, employees have lied to us about prices and services, and they weren't helpful at all when my husband's phone screen cracked.

Quick service. Very knowledgeable, friendly & helpful. Highly recommend. Wouldn't hesitate to use…read moretheir service again. Calvin was super!

America companies should be grounded in hard work, integrity and customer first…read more Asurion should be reported for fraud and shady business practices. Spoke with several reps at Asurion to ensure the correct services were rendered and well I was sold products and service under false pretenses. Asurion puts in claims that were fraudulent. Lies to customers only to pass the coverup to other reps. When escalated to supervisors they endorsed the fraudulent insurance claims. Additionally, on recorded lines continued to endorse this business practice to upsell additional insurance packages just to get more services. Asurion is a scam, while I recognize that for some it works with relatively no problems that far outweighs the corruption and fraud that is happening up and down the organization. I am currently waiting for a manager to return calls to address this type of shady business practice. Before escalation to At&T and their corporate partnership teams. Yes I'm frustrated however, it's important that people know and are informed that this company should be avoided and reported for fraud. Two or their core values of customer first and act with integrity are not being acted at all levels of the organization.

1 Star -- If I could give zero, I would…read more I had the worst experience imaginable with the Victra/Verizon store on Clairemont Ave in Eau Claire. I spent hours trying every phone number, every extension, every option they offer... and still couldn't get a single human who actually understood my issue. It felt like talking to a script, not a real support team. To make it worse, this store apparently doesn't even have a direct line. You can't reach anyone who works there. Your best bet? Call the Menomonie location -- at least you'll get an actual person who knows what's going on. Or honestly, just walk into the Eau Claire store in person because trying to call them is a guaranteed headache. Extremely frustrating. Huge waste of time. Do better.

If you want to buy a new phone and have a team support you after you buy it, answer your questions,…read moreshare valuable accessories, etc., Victra at 909 W. Clairemont in Eau Claire is THE place. Bryce and Tyler have helped me immensely. No question is too dumb. New manager Chad is awesome, and putting together a topnotch team.

Waited over 45 minutes to return my equipment and still wasn't seen. The place is understaffed with…read moreonly two employees while 5+ people were waiting. One worker spent time typing on the keyboard and laughing to himself for 10 minutes before exiting as it appeared he was leaving for his shift. Another worker came out 5 minutes before he left. The two workers were working with a couple, but only one was on the list. I would think one worker would work with the couple and the other worker would take the next person in line. If I could give 0 stars I would.

went to take all of my equipment back to the company in eau claire need to take a ticket had to…read morewait 2hrs got pissed & told them to shove their equipment they wouldn't take it told us we could drop it off @ ups why don't u idiots have a sign that says that??? we took it there dropped it off were out the door within 1 min spectrum you suck so bad i hate your equipment that doesn't work gave me more problems techs couldn't repair or replace it!!! kept breaking down worthless company i have ever dealt with and service was the worst!!! & make sure you keep your receipts they tried to tell me that i didn't return my equipment a month later and were going to charge me $165.78 cents for unreturned equipment so hold onto your receipts as proof for a long time they are croaks!!! those bastards!!!

My wife had problem of not being able to reach certain websites including her health portals with…read moreher Cricket phone. Stopped at Eau Clare store today and Brayton was on duty. Spent 1 1/2 hours trouble shooting phone. With the help off AI he got problem resolved. A Cricket store in Victoria, TX told her three weeks ago to go to Best Buys Geek Squad. Just an excellent job done today by Brayton!!

Last night my son went into the Mall Drive store to buy a phone as his did not work and we already…read morehave a cricket plan. The store stated his transaction was declined but withdrew the $298.** from his account. He brought the bank statement in the same day, talked to.the same person that checked him out. The store refuses to give him the iPhone he was charged for or a refund.

Waited a long time, sales associate obviously did care about his appearance and could not relate to…read morecustomers. I was very disappointed with the lack of service. He basically said to go on line so we didn't waste his time.

I'd give a negative number if that was an option. Not even sure where to start. Poor customer…read moreservice...agents don't explain options well and are misleading. Will not correct mistakes made by their agents.