Waited over 45 minutes to return my equipment and still wasn't seen. The place is understaffed with only two employees while 5+ people were waiting. One worker spent time typing on the keyboard and laughing to himself for 10 minutes before exiting as it appeared he was leaving for his shift. Another worker came out 5 minutes before he left. The two workers were working with a couple, but only one was on the list. I would think one worker would work with the couple and the other worker would take the next person in line. If I could give 0 stars I would. read more

went to take all of my equipment back to the company in eau claire need to take a ticket had to wait 2hrs got pissed & told them to shove their equipment they wouldn't take it told us we could drop it off @ ups why don't u idiots have a sign that says that??? we took it there dropped it off were out the door within 1 min spectrum you suck so bad i hate your equipment that doesn't work gave me more problems techs couldn't repair or replace it!!! kept breaking down worthless company i have ever dealt with and service was the worst!!! & make sure you keep your receipts they tried to tell me that i didn't return my equipment a month later and were going to charge me $165.78 cents for unreturned equipment so hold onto your receipts as proof for a long time they are croaks!!! those bastards!!! read more

Terrible staffing. Waited over 45 minutes just to pick up a router I had already paid for online.

I was on hold with Spectrum to cancel my service for over an hour and a half. This just further proves why I made the right decision to leave. Every facet of being a customer with them was sooo frustrating. See you never. read more

Spectrum - Hold time on the phone. - Internet Service Providers Near Me - Eau Claire, Wisconsin

Made an appointment over the phone (after terminating my cable modem / WiFi) to return the equipment. The operator recommended this option as she said it could get busy, but with an appointment I could get right in and return the equipment. Um, so this didn't quite work in real-time as it did in theory. I arrived shortly before my scheduled appointment and put in the confirmation code for my appointment and it said please have a seat, we will be right with you. Then I saw many other people waiting as well. There were only two Spectrum workers in the store, and when my name popped up on the board it said I was second after the people they were helping and the person before me. While waiting for my 2 PM appointment, it is now 2:30 PM and nothing has changed, except for two customers who were here before I got here, getting mad and leaving. So now more people have come in and still they are assisting the same two customers as when I came in. Not sure, but what could take this long to accomplish? Obviously, not efficient or effective use of time management. You would think they could let people know of the wait time, or at least apologize for the long delay. I can't come back as I have to leave town in the morning, so... Finally was helped and it took like 5 min to return, apparently the other two people were having phones activated that "takes a while". I raised from 1 star to 2 stars because the tech that helped me was very nice and apologized for the long wait. Bottom line, good service when using the equipment, but expect a long wait if you need something at this location. read more

I've had Spectrum for over 5 years. I've had several issues with the reliability of the service and had the technician out a few times with little to no long term results. I decided to end my service and that was an exercise in futility. After starting several times that I'm not interested in staying with their services, the service technician kept trying to convince me to stay with them. I told her "Short of free services for life, I'm not interested." It took an hour to do something that should have only taken a few minutes. read more

Terribly inefficient customer service. Was there over an hour to simply pick up a modem I already paid for online.

called to cancel internet due to moving. never informed of what future bill would look like. I assumed they prorated their services. when I was charged for the full month even though I received 5 days of internet, I was informed of this policy where they don't prorate. if I was informed when I cancelled, I'd have set my cancel date to the end of billing cycle so I wasn't charged $100 for 5 days of internet. Other companies can easily prorate their billing. this is just CORPORATE GREED!!! read more

The service was horrible, i wouldn't even give them one star. Sheryl served me and my mother and was truly unhelpful. We were setting up a new phone, told to come back in 30 minutes for the set up process which is normal. Came back and she didn't even recongnize we came back to help us. So we had a very nice gentlemen help. The setting up process didnt work because she didn't turn off stolen phone security, which is her job to know. So we continued to wait another hour while the man helped us. She then came over and said, " I didn't even notice you guys were here, or else i would've helped." while we noticed she looked at us walking in and waiting paitiently behind others being helped. Awful experience today in total it took 2 hours and 30 minutes to get a one hour project done. read more

The service was horrible, i wouldn't even give them one star. Sheryl served me and my mother and was truly unhelpful. We were setting up a new phone, told to come back in 30 minutes for the set up process which is normal. Came back and she didn't even recongnize we came back to help us. So we had a very nice gentlemen help. The setting up process didnt work because she didn't turn off stolen phone security, which is her job to know. So we continued to wait another hour while the man helped us. She then came over and said, " I didn't even notice you guys were here, or else i would've helped." while we noticed she looked at us walking in and waiting paitiently behind others being helped. Awful experience today in total it took 2 hours and 30 minutes to get a one hour project done. read more

Signed up for internet service with MUCH difficulty. They had our incorrect location etc. Finally told that we had completed sign up successfully. Then next day got an email saying that our sign up was canceled. Decided to go with another provider. Then they shipped us the new equipment anyway after canceling us. Now waiting for a LONG time just to return their equipment. Find anyone but Spectrum!! read more

Went in to get internet for the first time, and it was a very pleasant experience. I believe his name was Rob helped us and answered all our questions. Would highly recommend this place! read more

Spectrum mobile sucks! They openly lied to us about having 5G. We lose service in our house & it goes into roaming mode. We then have to go off our WiFi to make calls, send texts, ect. We are waiting till our phones are paid off, then going to a different mobile service. If you live in Menomonie, WI; DO NOT GO WITH SPECTRUM MOBILE! read more

This place does not even deserve one star.....I waited 1.5 hours only to receive antiquated equipment. Absolutely ridiculous....The manager was leaning up against the wall looking at his cell phone the entire time. I was told the manager does not assist with customer service. Pitiful. Numerous customers walked out due to the extremely long wait times. I'm happy to hear TDS is coming to the Eau Claire area. read more

Internet has been unreliable especially during peak times for a long time. Customer service is a joke to the company, it takes forever to actually talk to a human. When things go down takes forever to fix, can't get a technician and won't help until one comes out. Can't blame Covid, been going on for YEARS. Wish I had another option for internet. Shouldn't even get one star. read more

It is the slowest internet with outages seemingly everyday and the price is absolutely not worth what you're getting. We have the most expensive package and we still couldn't run more than like 2 TV's and 2 cell phones without it needed to be restarted. God forbid one person needs to use their laptop and someone else is watching TV because it's one or the other, and again, this was the most expensive package saying 1 gbps for $100!!!! WRONG! We ended up using hotspots on our phones most of the time, so you're better off spending a little more money upgrading whatever phone plan you have to get unlimited data than you are by spending a lot of money on spectrum for internet that doesn't even work 65% of the time. Our internet went out during FINALS and they couldn't get an earlier appointment than a week later and offered $10 off our next bill, however, that was the last month of our contract!!! So it's like, did they do that on purpose to try and get us to stay? Also, im sorry, but only $10 to go a week without internet during FINALS WEEK!! I also don't live in a rural area, like, there are phone and internet lines everywhere so the lack of consistent connection is bogus. read more

Since July2022 I have bien paying over the amount that I have to pay it was supposed to be 70.every month for a yr the only time that they charge me the rite amount was in June when I moved my service from different address spectrum has made me pay the times my real bill untili move from apt in nov 2022and I went down on service only have internet but it is supposed to be only25.doller n they are saying in the app that I have to pay 178 know how is it from 25.a month goes to 178.in the same first month spectrum is taking advantage of me by overcharging... and still have the nerves to ask if I would recommend spectrum they overcharge why would I recommend spectrum when in really TY spectrum owes me for 7 months know every sigil tome I talk to spectrum I ask for spectrum to fox my bill and they say pay what the app is saying n the next bill will come correct til this day I have not seen it yet ....why? read more

I feel bad having to select even one star for this review because Spectrum in Eau Claire is just that bad. Our house has weekly outages and not one person in our house can connect to class online even though we pay for their "best" package. They are the only company in town and it leaves consumers with no other option to pick from. You'd seriously be much better off paying extra for a hotspot from your carrier. read more