Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

BON VONAGE! We had…read moreVonage home VoIP for about 7+ years. At first, it seemed like a smart move & decent price, solid service, and it did what it was supposed to do. Unfortunately, that version of the company appears to have retired years ago. What replaced it was a masterclass in charging more while delivering less: steady price hikes, declining reliability, poor value, and customer service so ineffective it almost felt performance art. The phone somehow managed to fail most when we actually needed it. I called multiple times and made it clear I was ready to cancel unless the issues were fixed. The response? Indifference. Most calls turned into a time-wasting combination of hold music, transfers, "can i place you on a two min hold and check what i can do for you?" x 7 and unresolved problems. Then, as a final punchline, they'd send an email asking me to refer friends and family for a tiny reward and rate the agent I had just spoken with. Bold strategy. I honestly don't know how they're still around. We finally canceled for good, and it has been one of the more satisfying administrative decisions we've made. I would never recommend them, never use them again, and if they were the last phone company on earth, I'd probably start sending letters.

I was drawn to Vonage because they advertise that prices start at $13.99 for a single line, which…read moreseemed like a great deal. But when I called to get set up, I was told that with taxes and fees, the monthly total would be between $26 and $30--more than double the advertised rate. I understand that taxes and fees exist, but this level of markup feels deceptive. If the real cost is over $25/month, then $13.99 is clearly not an accurate starting point. It's disappointing and feels like a classic case of bait-and-switch pricing. I expect more transparency from a company in the communications business. I ultimately chose not to go with Vonage because I value honesty and upfront pricing.

Low price very reliable and the techs are great when it comes to upgrading a new phoneread more

Get better staff that are kind and not rude and unprofessional. Pay attention. You can't have young…read moreunprofessional kids as managers. I am extremely disappointed with the unprofessional and inappropriate behavior displayed by the staff at T-Mobile, particularly by the manager Gabby and coworker Carlos. My mother was mistreated by Gabby. She yelled at her for touching a device on display. Why are they on display if we cannot touch them? She then had a nasty attitude when my mom asked her about the tablets available in the store. Gabby explained that there are no tablets available for her. While my mom insisted on what we can do because we had a broken tablet, Gabby said she did not feel like attending to my mom anymore. How is it that you allow someone like that work there? There's another person there named Carlos who made sexually explicit comments in Spanish about her with a client that he was attending, which constitutes sexual harassment . This is completely unacceptable for employees to behave in such a disrespectful and offensive manner towards customers. I am deeply saddened and angered by this experience. T-Mobile needs to take swift and decisive action to address this issue and ensure that such behavior does not happen again.

I never write reviews but I had to share my experience at the T Mobile in Eatontown, NJ…read more After a chaotic attempt to shop for a smartwatch and failing miserably, I finally found one I purchased at Best Buy. After speaking with T-Mobile on the phone I was advised to bring it to one of their locations and they would add it to my current cellular plan. I had yet to open the box before a young salesman offered to help as I entered the store. He proceeded to explain the process all the while swiping my phone to download the App. Before I knew it he was syncing the watch and the phone. He was pleasant, professional, and knowledgeable. Further, he assembled the watch and gave me a tutorial! I walked out of there with my watch fully set up on my wrist! My daughter commented on our experience and I told her that I needed to write a raving review. As an educator, I needed to praise this young man because of his work ethic and genuine inclination to help above and beyond.

I owned my own iPhone 10 that was totally paid for and went into T-mobile in Eatontown, New Jersey…read more Steve, the manager, told me they have a promotion along with the Magenta plan that will offer me $50/mo for a senior plan. The promotion at the time would allow me an upgrade AT NO CHARGE to a iPhone 12. I surrendered my phone and spent 4 hours for them to switch over my contacts and found out all my contacts had only transferred my last names and all first names were put in notes. Then I received my first bill and was being charged for the upgraded phone that I should have never been charged. Back again to spent for time with Steve who agreed that there was a lack of communication with the central office and that he would credit my bill until it paid off the phone. I trusted whatever he was arranging. My whole motive to switch to tmobile was to save money and only pay for $50/mo. I went today to ask why I am paying for the phone again. I was so upset with this ongoing issue and Steve, the manager said I never qualified for the new phone and that I have to pay back the credit that made no sense why he did it that way. In the end I am being charged for the iPhone 12 that I never needed and they kept my iPhone 10. I have never been so mistreated and humiliated with such a company and highly recommend never choosing T-mobile.

I walked into T-Mobile on a Saturday afternoon and the only people in there were employees -- about…read more8 dudes. None of them greeted or spoke to me. I went up to one guy and asked him a bunch of questions about their service. He grew impatient when I asked for clarification about something and was pretty condescending. You know the cell industry's bad when even T-Mobile has an attitude!

Monmouth Mall's T-Mobile...just don't even go!! You are better off calling customer service @…read more1-800-937-8997. I had the worst experience and wasted 8 hours of my beautiful September Saturday just to find out at 7:00 pm that our phones were never activated!! Our new phones did not even work!!! Terrible, awful, worst customer service ever!!! Don't even bother waiting on line and wasting your whole entire day because even the "manager" Eric"was so annoyed to have to deal with anyone or anything, had no idea what he was doing, and unable to explain why I wasn't reimbursed for switching over from Verizon to T-Mobile. He kept leaving, going into the "back room" ..hopefully for shots of something which he much needed. Grumpy, speechless and never addressed our concerns. What ever happened to customer service and saying " Sorry and Thank you"???? After all day came home at 7 pm to find our new phones don't work!!! He never activated our Sim cards!! ?? And this is the "Manager"???? Terrible experience!!!!!

Kieran is very knowledgeable and a good human. Does great work and stuff works! Always responds…read moreto inquiries around equipment etc.

From the owner: Reliable WiFi Systems, Breathtaking High Def Video,Supercharged Sound, Automation & Control. We…read moredesign, install & service high-tech, low-maintenance systems that enhance your living space. Both indoors and outdoors, we can fill your lives with music and simple control of your home. We can integrate hidden technology to preserve the simple beauty of your living space. We offer Consulting, Design, Installation and Service for Audio/Visual, Networking, WiFi Systems, Panasonic and NEC Telephone Systems, and we offer on & off site control. Maybe you just want to improve the stability and quality of your existing system. We pride ourselves on our service, and look forward to working with you on your next project.

He will pick up the phone, but it's all downhill from there. "I'm really busy," or "I've got 5…read moreother things going on," or "What was your password again?" Has obviously documented literally nothing, asks me the silliest most obvious, basic questions every time, has fixed exactly nothing in six months, tends to just sort of drop the ball and fade away on issues if you don't pester him, and ultimately he's just reselling technicians from nu-tel. They lack a bedside manner, also have no notes on your system, and have fixed nothing for me in six months. Complete waste of time. It's cheap, but it's worth nothing. Extremely disappointed. Incompetence across the board.

From the owner: HamptonTel has been serving the communications needs of New Jersey businesses since 1982. Our team…read morehas over 295 years of experience in the telecommunications industry. We have successfully implemented thousands of systems for businesses, schools, doctor's offices, and local governments. Our number one goal with each and every customer is their total satisfaction. We work with you to ensure that your new system meets your functional and operational requirements now and in the future. Please contact us for information or an appointment with one of our business communications specialists.