I see there a lot of negative reviews on here for this Best Buy, and I'm not sure why. I've…read morealways found the staff here to be extremely helpful over the years. The store typically has all of my electronic needs and when they don't have something in stock, they've always been willing to place an order to have it shipped to the store or delivered to my home. And if I need it immediately, they've been extremely willing to let me know whether the item is available in a nearby Best Buy (Holmdel being the closest neighbor) As a further example of the good customer service here, when I bought my new tv earlier this year, it would too large to fit in my car while still in the box. Rather than make me come back with a larger vehicle, the staff went out of their way to carefully remove the tv from the box so that it could safely fit in the vehicle. They didn't have to do that - I'm certainly no one special - yet they took the time out to help me. I greatly appreciated the effort. So I am pushing aside the negative reviews of this place and saying that I have no complaints. I would definitely recommend giving this Best Buy a shot!!

I bought a refrigerator from here. I was told TWO WEEKS FOR DELIVERY!!! Ok so I lived without a…read morerefrigerator for that time keeping my medication at my neighbors. No milk, no necessities... THEN A DAY BEFORE they send me a text. Sorry it's going to be Another week!!! OMFG are you kidding me!!! I call them up after a 1/2 hour of dealing w ARTIFICIAL INTELLIGENCE ANSWERING SERVICE! I give up I drive 40 minutes to the store sit for 1 hour and speak with some guy with dreadlocks down to his knees, who's the store manager named Jeffery Blackner and he tells me in 2 weeks they haven't bothered to send my fridge over to the warehouse to be delivered that's the problem!! Lazy ass non paying attention! They had 8 people sitting there doing squat as I am sitting there god knows who else's appliance isn't prepped and not ready to go. I literally sat there waiting for this store manager and he was 14 feet away from me (2 desks) goofing off w other employees and the employee I asked was just sitting there on his phone not bothering to say "hey this guy needs you" TALK ABOUT A CREW THAT IS TOO STONED TO GET A JOB DONE. No wonder it takes 3 weeks to get a refrigerator moved 15 miles by a billion dollar outfit! What has happened to service. Jeffery did say the fridge would be delivered to the warehouse WENDESDAY (it was sunday) after I called and texted wendesday I got a call on Thursday they couldn't do anything to expedite my delivery. It would be too much effort to put my refrigerator on a truck for a Thursday, Friday or Saturday delivery so I must yet wait for a Monday delivery. This is American service at its best. 3 weeks to get a refrigerator moved from exit 105 to 89 on the parkway. No expectation of trying a little harder of helping the client when they screw up just the oh well they will just need to wait on us!!! Best Buy or maybe worst delivery.

I was in at the Eatontown store inquiring about washers and dryers. Matt P. was helping me and he…read morewas very knowledgeable. I told him what my needs were and he showed me a few different washers and dryers. He then explained the differences to me and told me which he felt would be the best for me. There prices were great. I'm definitely going back with my husband and purchasing the appliances from him. He also explained the warranties to me which I think would be a safe bet for my purchase and keep them in excellent condition for many years to come.

shopped around for a 50" TV and PC Richard beat all competitors prices. Straight forward and…read moreprofessional salesmen, John and his boss Wayne, were easy to deal with and the sale was quick, I continue to have a positive experience at this store.

Old school. Terrific personal service, beyond what you get at a big box consumer electronics…read morestore. Fair pricing.

I give them 5 stars!! The sales people are very friendly and informative and very professional!!…read moreThe delivery men were very professional and extremely friendly we had a very great experience with Eatontown TV and would recommend to all our friends and family!!

Went here about a week ago to get a simple cartridge swap done on my basic Audio Technica…read moreturntable. Decided to go on Tuesday since it was their late day. I arrived there about 30 mins before their close time but unfortunately they had some issues that caused them to close early. Anyways, I spoke with the owner John and he said he was gonna return in an hour so I decided to grab something to eat then head back since it was a decent drive from my house. Took a little longer than an hour, but things happen. When John got there, he gladly changed the cartridge for me on the spot (during after hours) and I hung out there while listening to some music on his killer setup. He was a very friendly guy that got the job done in 30 mins and for a reasonable price. My advice is to call before you go to make sure that they're open but they're a great little shop that has plenty of experience (27 years worth!) I'll definitely be returning I'm sure for all related repairs/audio purchases.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

Fixed my daughters phone perfectly, like new. They were very nice and so quick. Definitely…read morerecommend them

From the owner: We Fix and Sell all kind of smart phones, tablets, ipads and cellular services…read moreCall now or visit the store to get free estimates and diagnostics on your phone repairs

I never write reviews but I had to share my experience at the T Mobile in Eatontown, NJ…read more After a chaotic attempt to shop for a smartwatch and failing miserably, I finally found one I purchased at Best Buy. After speaking with T-Mobile on the phone I was advised to bring it to one of their locations and they would add it to my current cellular plan. I had yet to open the box before a young salesman offered to help as I entered the store. He proceeded to explain the process all the while swiping my phone to download the App. Before I knew it he was syncing the watch and the phone. He was pleasant, professional, and knowledgeable. Further, he assembled the watch and gave me a tutorial! I walked out of there with my watch fully set up on my wrist! My daughter commented on our experience and I told her that I needed to write a raving review. As an educator, I needed to praise this young man because of his work ethic and genuine inclination to help above and beyond.

I owned my own iPhone 10 that was totally paid for and went into T-mobile in Eatontown, New Jersey…read more Steve, the manager, told me they have a promotion along with the Magenta plan that will offer me $50/mo for a senior plan. The promotion at the time would allow me an upgrade AT NO CHARGE to a iPhone 12. I surrendered my phone and spent 4 hours for them to switch over my contacts and found out all my contacts had only transferred my last names and all first names were put in notes. Then I received my first bill and was being charged for the upgraded phone that I should have never been charged. Back again to spent for time with Steve who agreed that there was a lack of communication with the central office and that he would credit my bill until it paid off the phone. I trusted whatever he was arranging. My whole motive to switch to tmobile was to save money and only pay for $50/mo. I went today to ask why I am paying for the phone again. I was so upset with this ongoing issue and Steve, the manager said I never qualified for the new phone and that I have to pay back the credit that made no sense why he did it that way. In the end I am being charged for the iPhone 12 that I never needed and they kept my iPhone 10. I have never been so mistreated and humiliated with such a company and highly recommend never choosing T-mobile.

100 PERCENT POSITIVE-5 STARS! I needed a great house set up…read moreand not only did I get that,I got personalized service that was above and beyond what I expected. Really great prices, great workmanship and I am more than satisfied-you will be too.

The best in NJ. Been using Hitech for 30 years. My systems are amazing and my wife and I love our…read moreroom

Only gave 2 stars because I've shopped here alot and for the most part no complaints !…read more So I walk in the store looking for nothing specific & than came across a camera inside the glass that needed to be unlocked, I walked in the general area for about 2 minuets and not 1 employee, so I figured maybe I'm missing them by leaving, and now I'm sitting waiting about 10 minuets still no one and now with 2 other customers, an employee finally comes and calls on the walky, guess what ? ANOTHER 2-3 minuets, finally who I thought we he employee to help, he makes a call on the walky with a attitude towards us like we are the problem and all I asked is if he can grab the camera out the glass, and than he walked off ! I'm not sure what's going on in there but the store was mostly empty as far as customers I left to bestbuy and got the same item in under 5 minuets after walking in and that included the ring up and warranty ! And this was around 1 o'clock pm Friday Jan 9

This store has displayed numerous reports of prejudice, discrimination, and racism towards its…read morelocal and regular customers of color. Following them down aisles and around the store, calling them out of their names or someone else's name, and going as far to assume theft solely based upon the color of the customers skin, body type, appearance, and clothing style. Security or Loss Prevention escalates situations rather than preventing them like the title of their job says. The title and profession of security should be given to an adult who knows how to act and perform in a professional manner on behalf of the company and store. Not given to an immature adult or teenager who lacks experience in customer service and deescalation of situations. The store's mishandling of ongoing problems alone places the value of the employees higher than the value of any consumer or customer that enters this exact location. Should consumers and customers come to a place where nothing about them is valued as a customer but their purchases? This store needs copious amounts of improvement in their staffing, the way they handle their security, and the way they treat their customers; if they want to see more positive reviews and a greater influx of consumers and revenue.