Verizon West Long Branch, NJ: Outstanding Service That Saved…read morethe Day! Carol at the Verizon store in West Long Branch, NJ, was terrific--quick, smart, and knowledgeable. Her focus, and expertise, and her smile were super helpful on a not so great day when I was dealing with a broken phone. She thoroughly reviewed my plan, found multiple ways to save me money, and guided me smoothly through the frustrating process of replacing my broken phone. Later that day, I returned to activate an older phone temporarily while waiting for the new one. Five Verizon tech support reps over the phone over two days had already said it couldn't be done and told me to wait five more days without service. That's when the smart and handsome white linebacker dude (whose name I wish I had) stepped in. Strong, and determined, he tried five different approaches, refused to give up, and successfully set up my e-SIM card. I was able to install it at home after tweaking my broken screen -- it worked perfectly!! Cool Carol and this dedicated colleague didn't just provide good service, it was GREAT service! "THE DUDE" , well he went above and beyond to help someone in a real bind. It's the kind of effort that makes you proud of people who truly care about doing their job well. Great team, great experience. Thank you both!

The employees at this store do not know what they are doing. Do NOT go here…read more I was trying to buy my husband an Apple Watch ($800 worth of business). I went in at 9am and had forgotten my license so they required that I go get another form of ID. One hour later I returned with the ID and they said OPPS looks like you are not authorized in the account. Sorry. You need to have your husband put your name on it. 2 things. One I was trying to surprise my husband with a birthday gift & two that I wasn't on the account would have been good to know before I drove 1 hour to get ID.

My husband has been trying to get his phone back from them for 2 weeks now. You can never get them…read moreon the phone and when you do "john" gives you the run around. On top of that they are no longer in the mall!!! I am ready to call the cops this is unacceptable.

From the owner: Premier Wireless Solutions provides products and services for all carriers. We repair & service…read morephones for all manufacturers. We also repair tablets, video game consoles, as well as any other electronic device.

The service is second to none. The folks here are very knowledgeable. I would come here again.read more

The fiancé and I got her a new phone a few weeks ago. When we went in we wanted phone-A and after…read moreworking out the price and talking to us for about 10-15 minutes on it the sales person went into the back then come back up with a different phone stating they do not have the first phone in stock. That's fine and all and we got the other phone. We were told we had 30 to return it if my fiancé does not like it. We showed up on day 27 and the phone is not what it was advertised to be. Camera is just down right horrible and it keep dropping calls left and right. They then told me it's only a 14 day return and to call AT&T to see if they can do anything for me. They could not stating the store has to do the return. They just keep pushing me around. A customer of 9 years. Really a shame they could not just swap out the phone with the one she wanted.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

I bought a refrigerator from here. I was told TWO WEEKS FOR DELIVERY!!! Ok so I lived without a…read morerefrigerator for that time keeping my medication at my neighbors. No milk, no necessities... THEN A DAY BEFORE they send me a text. Sorry it's going to be Another week!!! OMFG are you kidding me!!! I call them up after a 1/2 hour of dealing w ARTIFICIAL INTELLIGENCE ANSWERING SERVICE! I give up I drive 40 minutes to the store sit for 1 hour and speak with some guy with dreadlocks down to his knees, who's the store manager named Jeffery Blackner and he tells me in 2 weeks they haven't bothered to send my fridge over to the warehouse to be delivered that's the problem!! Lazy ass non paying attention! They had 8 people sitting there doing squat as I am sitting there god knows who else's appliance isn't prepped and not ready to go. I literally sat there waiting for this store manager and he was 14 feet away from me (2 desks) goofing off w other employees and the employee I asked was just sitting there on his phone not bothering to say "hey this guy needs you" TALK ABOUT A CREW THAT IS TOO STONED TO GET A JOB DONE. No wonder it takes 3 weeks to get a refrigerator moved 15 miles by a billion dollar outfit! What has happened to service. Jeffery did say the fridge would be delivered to the warehouse WENDESDAY (it was sunday) after I called and texted wendesday I got a call on Thursday they couldn't do anything to expedite my delivery. It would be too much effort to put my refrigerator on a truck for a Thursday, Friday or Saturday delivery so I must yet wait for a Monday delivery. This is American service at its best. 3 weeks to get a refrigerator moved from exit 105 to 89 on the parkway. No expectation of trying a little harder of helping the client when they screw up just the oh well they will just need to wait on us!!! Best Buy or maybe worst delivery.

I purchased a Greek Squad Membership with screen protector replacement. I brought my Iphone for a…read morescreen protector. The store did not have a screen protector for my phone at the store. They told me I had to order a screen protector from ZAGG. I said who is ZAGG I purchased the membership from Best Buy. They said we just "fulfill" the screen protector if we have it otherwise I had to order it from ZAGG. I said Best Buy should order the screen protector not the customer but they would not. I filed a complaint with the corporate office of Best Buy: no acknowledgement, no reply. That is not fair to the customer. It shows a complete disregard for the consumer.

I am so IMPRESSED with the level of knowledge and the service I received when I brought my phone in…read morefor a new battery. The owner, Iyad, is a truly kind man. I chose to wait while he did my repair and I was treated to a coffee and the TV tells me remote! What service, not to mention the most important thing: my phone was saved from a battery explosion! I highly recommend this business. Thank you, Iyad. You are a true gentleman!

Repaired a screen once at a reasonable price, very quickly. More importantly my phone would not…read morecharge and when I went in he fished out some lint from the charging port. No charge. Good guy.