The signal is always bad. Either no signal or scrambled signal when signal is strong. The problem…read morehas to be between the repeater and the main antenna in Tucson.

I have been using TMobile since June 2021, with the wireless gateway. Since I moved into my new…read morehome last July, I have had no issue with connectivity. My only issue is the adaptor dying on me. I have had to go to this store for replacement adaptors and have always gotten excellent service, no questions asked. The employees are courteous and do not try to upsell me anything. There are two TMobile stores (the other one is in the mall) and this locatipn is by far the better one.

The customer service is spot on! I came in with my nonprofits cell phone (Android) and Ms Cam came…read moreto the rescue! Being that I am "all things Apple..." she took her time and explained the process of setting up email accounts, deleting items that weren't needed... Cam is a complete pro. I'm very appreciative that I didn't have to wait... be added to a list... or questioned (like Verizon)! I will be coming back in the future.

Diego went above and beyond for my husband! He was professional and courteous. When it was all…read moresaid and done he had solved my husband's issue. We are very satisfied with this store. All the people who work there are wonderful!

From the owner: Switch today & enjoy America's largest 5G network.read more

I walked in, spent time waiting to BUY a screen protector to replace mine, to be told that I have…read moreto pay my balance before I could BUY a screen protector. I called T Mobile and they said that was a lie. Avoid this place, these people do not know what they are doing. This was the final straw, I will be going to a better mobile company.

As i mentioned before with my review of the Tmobile store at the Target shopping center that i…read morewould be reviewing this store at the mall. I'm going to cut through the chase and dive right into my review, because the staff at this store has no customer service skills whatsoever. Allow me to explain i have been needing a cel for some time, and i was waiting for my movie to start & i had sime time to kill so i went into the TMOBILE store adjacent to the mall, and the staff was on their cel phones they didn't bother to acknowledge nor help me. I asked a question & i was ignored they continued to be on their phones, and when they finally acknowledged me they had attitude so i walked out. I don't understand how this store survives at the mall with staff who don't care about customers. I'd like to see their sales report and I'd bet their sales are ridiculously very low. I don't know who is the manager or the owner, but it's obvious that they are not very involved with the store nor the staff, because if they were staff would not be ignoring customers. My advice is don't waste your time going to this store it's best to go to the other Tmobile store at the Target shopping center where they care about their customers & do their job right.