I have been using TMobile since June 2021, with the wireless gateway. Since I moved into my new home last July, I have had no issue with connectivity. My only issue is the adaptor dying on me. I have had to go to this store for replacement adaptors and have always gotten excellent service, no questions asked. The employees are courteous and do not try to upsell me anything. There are two TMobile stores (the other one is in the mall) and this locatipn is by far the better one. read more

The customer service is spot on! I came in with my nonprofits cell phone (Android) and Ms Cam came to the rescue! Being that I am "all things Apple..." she took her time and explained the process of setting up email accounts, deleting items that weren't needed... Cam is a complete pro. I'm very appreciative that I didn't have to wait... be added to a list... or questioned (like Verizon)! I will be coming back in the future. read more

My new years resolution was to buy me a new cel, because my old cel is a Samsung S8. Yes i know right!, and that's why I definitely need the upgrade lol. So i went to this TMobile in the Target shopping center, the staff was very attentive and nice. I had went to the other Tmobile store at the mall & I'll be reviewing that store as well do keep an eye out for it. They do have current promotions with a trade in, and with some promotions the cel cannot have any cracks on the screen. The store can get very busy depending when you go, but the staff does their best to help people as they come in one person at a time. Linda helped me, and she was awesome answering all my questions to get the right phone for me, and it helps if you know what you want a faster transaction. I'd definitely recommend this store to anyone who wants Tmobile as their carrier. read more

After over 8.5 hours of frustrating calls with T-Mobile customer service, I was ready to switch carriers. Then I met Johnny and his team, and they completely turned things around. Despite being an authorized dealer with no control over rates or promotions, they worked patiently and efficiently to get me the lowest rates available and fixed issues that T-Mobile couldn't resolve. What took customer service a week of confusion, they solved in just one hour. Their expertise, professionalism, and genuine commitment to helping customers made all the difference. If T-Mobile wants to improve its service, they should take notes from Johnny and his team. Grateful for their help - they're the reason I stayed with T-Mobile! read more

Young kid with a lisp was not helpful at all. He just disappeared for like 10 minutes to the back without explanation. I left.

Very friendly help me out phone insures. They were really nice and there help me withelp me with finding out when the glass cover will be in for my phone or out of stock for now. It was Tuesday deal Free towel. read more

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We went in to see if T Mobile could sync our Iphones and Ipads. We were told absolutely, no problem. Twenty minutes later we had one wiped Ipad and one Ipad that needed all the apps reinstalled. What horrible service. They had no clue what they were doing. Stay away...stay very far away! If you are dealing with an Apple product, take a day and drive to Tucson, because T Mobile here in SV has no clue what they are doing and you are going to have to go to Tucson anyway. What a tremendous waste of time and mounting frustration trying to undo their damage. There are certainly no "geniuses" at T Mobile. read more

Bad store with bad service. They sneak things into your purchase making you spend an insane amount of money on accessories you don't want, then refuse to return everything. They won't give all my money back and when you call customer care they state that the store is wrong and in charge of the specific returns. They charged me for someone else's account and then fought with me about it. They made me wait in store for over 4 hours trying to figure out how to do an exchange for a broken phone they sold me then made me buy the new phone in full because they couldn't figure out how to do an exchange. They don't know their policy. I actually canceled my mobile service after over 12 years with TMobile, because of this location. read more

I would love to say Destiny from Cochies was a great help! went in with a bunch of questions about our wifi and she gave us bunch of tips and told us how to fix and make it even better wifi! very nice place would recommend destiny very kind! read more

Jose lopez helped me buy a phone and he was so helpful, I'm recommending T-Mobile to my family and friends and I'm telling them all to request to work with Jose Lopez ! read more

I was a long time customer (Since the early 90's) of SPRINT when T-mobile acquired it. at first it wasn't so bad. Until I wanted to add a flip phone for my mentally Retarded aunt to use. the Phone I purchased from T-mobile store, was dead within 1 month. They refused to refund or replace the phone, so I ate the loss. At that point I decided I would just switch carriers. After completing the switch ( My T-mobile account was on automatic payment), I get a call from a blocked number telling me my T-mobile account was in arears like 75 bucks ( I Own all my phones outright). Thinking this call was prob. a scam call, I told the person, if T-mobile thinks I owe them money they can send me a bill, to the address I had on my account. at which point the other person became argumentative and confrontational, so I hung up. So instead of sending me a bill showing me how I owed them anything ( after being a loyal customer for decades), they sent it directly to collections! After that, I will not do business with them, and by god short of a court order, I wont pay! how insulting! read more

Do NOT get their internet. It is worthless. Barely works, is very slow, outages constantly. Have to reset the router multiple times and still won't connect. When it is working occasionally you are never given the speed you pay for. Cell phones have issues as well. 0 STARS read more

I can't say enough great things about the staff there! Albert, Johnathan, Kaleb and Viviana are courteous, professional, helpful and knowledgeable. The store ROCKS!!! read more

I am switching from ATT to T mobile but Shaq in Sierra Vista misled me about their 5G router! The back of the package specifically says that it can't be moved from the original location. He said it could. The truth is that Tmobile doesn't have 5G in a lot of locations yet so they have to confirm coverage before they sell that router. Well when I called the 800 Tmobile number the tech said that Shaq was wrong. And they have a portable router that will get 4G if 5G is not available! HELLO! Shaq should have told me about that one!! The tech also gave us some free goodies like an iphone 12 mini and two smart watches just because we were buying the iphone 12 pro max! GREAT! read more

I SOOO wanted to leave Verizon, but they ruined everything from start-to-finish. Just incompetent.