Verizon sold my dad a flip phone and started services for him and he was medically incapacitated…read more He was diagnosed with dementia. When I received a bill from Verizon I called the corporate office and spoke with a supervisor who said they would take care of the bill...just like the 3 other phone companies that he opened an account with months apart. Then I received another bill and was on the phone for several additional hours trying to get a supervisor to help me. After speaking with 4 different people I finally was transferred to a supervisor named Axel. He would not provide his call center number...but he said it did not matter that my father was incapacitated that Verizon furnished him with a phone and he needed to return it or pay for it. I let them know we were not sure what happened to the phone...I asked to have the situation escalated and he said it was against company policy for this situation to be escalated. For the hours I spent on the phone was crazy. No one could help me...even though I myself had been a customer for years without incident...this incident has put a bad stench in the companies culture. I will be moving my business elsewhere.

They gave me a $100 dollar Amazon gift card but then took it back because I only had the account…read moreopen for 159 days instead of the required 180 days and billed me $100 for it on my last bill. Also after school started the internet got real slow so I switched to COX Internet. To make things worse they had YouTube TV advertised for $72.99 a month when actually it was over $90. They said it had a 3 day trial so I cancelled but I had to call them numerous times to get it refunded.

Beautiful and clean store with delightfully pleasant workers. But I could never recommend Cox's…read moreservice. The least helpful customer service representatives I have ever encountered. Spent 3 hours on a chat just for the agent to disconnect me because he had been dragging his feet until closing time. If you already have Cox, I recommend trying to disconnect your service so they'll finally offer you a fair rate. Once again, a great store with great people. But corporate Cox business is one of the bottom layers of hell.

I am beyond frustrated with my internet service. For months, technicians have come to my home,…read morechanged equipment, tested cables, and moved things around, yet nothing has been fixed. My internet disconnects every 5-10 minutes, and customer service keeps giving me the same excuses. They say the box light is on, so it must be working. I've tried reaching a manager and still can't get real help. I'm paying for a service I cannot reliably use, and I know I'm not the only customer experiencing this issue.

Wow almost 10 years of service from BLUESPAN. They recently upgraded to gigabit speeds. Their…read moreplans are perfect because they GUARANTEE their speeds, not UPTO a speed. They work hard to get the speed they promised. It involves a roof antenna for cellular service. They have military discounts, ask about others. They have phone services as well. Don't do satellite because of the latency impacts on calls and games. For stable internet with promised speeds, you cannot go wrong with Bluespan. They use top of the line equipment and include wireless routers. You can change plans. Truthfully, I have had had a few outages usually during weather events, but it is about the same or better than other providers. Check them out, especially for rural internet service in Tucson.

If the service holds at high quality for two more weeks, then I will count them at a higher number…read moreof nines of quality service for the trailing 30 days and raise them from two (could've been better) to three (ok). While waiting, others may find it helpful to see the unusual one-time email that the CEO sent out pertaining to the outages of the last year (I would say couple of years). I personally thought it was not bad. -------begin copy and paste -------- [september 22, 2026] A message from our CEO about outages that are affecting Bluespan and other carriers in the area Dear Bluespan Customer, Over the past year many of you have had service interruptions in communities across Arizona. Some were brief. Others lasted much longer than they should have. Whether you work from home, run a business, or just count on staying connected to family, I know how disruptive that is. I'm sorry, and I want to explain what happened and what we're doing about it. Most of these outages have one cause: physical cuts to the backbone fiber that connects our network and others to the wider internet. Since last year our network has had eight different backbone fiber cuts, nearly all caused by outside construction crews working near our lines. Arizona is in the middle of a fiber construction boom. Much of it is driven by outside investment groups, many backed by private equity, racing to build their own networks as fast as they can with zero regard for the damage they cause existing providers. We believe new investment and competition can be good for Arizona. Too often, though, speed has won out over care. Crews have dug and bored without properly locating existing lines, damaging infrastructure that other providers and their customers depend on. Bluespan is not the only provider affected. Service across the industry is suffering. That explanation is not an excuse. You pay us to keep you connected, and it's our job to build a network that stays up even when someone else makes a mistake. We haven't met that standard consistently enough lately, and we are changing that. Redundant fiber paths. We have added multiple new diverse routes so that a single cut no longer takes an entire area offline, and more are underway. New microwave backhaul links. These high-capacity wireless connections between towers and to key sites give us a backup path that doesn't depend on buried fiber at all. When a line is cut, traffic can shift to these links and keep you online. Faster repairs. We are ramping up pre-positioned repair equipment so we can make repairs faster when cuts or weather-related events cause damage. Working with local leaders. I have been in contact with one of our Pima County Supervisors and other local officials about how this construction is permitted, located, and enforced. We are pushing for stronger line-locating requirements, real accountability when crews damage existing networks, and better coordination between new builders and the providers already serving your community. This chaos is hurting every existing provider, and it needs a fix that protects all Arizona customers, not just Bluespan's. Bluespan has served Arizona since 2001, and we are proud to be locally owned and operated. That means we don't get to point fingers and walk away. We live here too. If you have questions or are still having trouble, please call our local support team at 520-207-0549 or check live network status anytime at status.bluespan.com. Thank you for sticking with us. We are working hard to earn your trust every day. Sincerely, Scott Stace CEO, Bluespan --------- end copy and paste-----

I have been extremely happy with IEU's service for a number of years now. Their customer service…read moreand pricing is wonderful. The bandwidth they allow has more than met my expectations! I have referred a number of people and have yet to hear any complaints.

From the owner: Integrated Elements Unlimited's ieuwifi.net business specializes in providing broadband internet…read moreservice in hard to reach areas of the San Pedro River Valley. We have developed infrastructure to support up to 100mbps + speeds to individuals and business in the area. Integrated Elements Unlimited ieudev.net business develops and sell software packages to the small to medium sized business community.

Called these people on September 1, 2026 to request Internet be set up. PAID AT THAT TIME for…read moreservice from SEPTEMBER 4, 2026 to OCTOBER 4, 2026 (PREPAID). The technician WAS SUPPOSED to come out SEPTEMBER 4,2026 to connect the Internet somewhere between 8 am and 5 pm. NEEDLESS to say by 5 pm the technician hadn't arrived. Mind you my husband stayed home ALL DAY from work to wait for Technician. So at 5 pm I called customer service to check on technician's arrival, the customer service agent proceeded to tell me that he WASN'T going to come, no explanation why. But they were going to waive the installation fee, cool right? So I proceeded to ask what day, and she told me the next available day was OCTOBER 4, 2026!!! So I asked for the order to be cancelled, and my money be returned. A MONTH WAIT IS RIDICULOUS!!! Also I received NO CALL, TEXT, or EMAIL stating he wasn't coming, that is UNPROFESSIONAL as hell!!! NO wonder it has 1 STAR!!!! Great customer service is key to a good business, and you guys are FAILING!!!!

Their customer service is very unreliable. I was told a date for install of 5 days from order…read more Then they sent me a date via text of 2 months later. I spoke to a supervisor named Russ that proceeded to tell I was going to have to wait the two months. I cancelled and I'm glad they don't have my business and I would be very careful when dealing with them. Wait times were over an hour just to cancel

Reliable and friendly service! I have been with them for…read moreyears! and have no complaints. I do wish they listed the prices with their plans on the website.

I've had service with Rincon Wireless for a couple of months now so I think it's appropriate that I…read morecan give a review. Service has been exemplary, the advertised 25mb down and 15mb up is what I get on a regular basis. There are occasions where that speed is exceeded. This is a fairly new company and there's rare and but occasional issues related to Growing Pains. They just added another circuit which increased bandwidth and did the cut over in the early morning hours (4am) so as to minimize downtime for the customers. The only negative experience I've had would be the time from the initial contact to installation. In my case it was about 4 weeks. I will however say that it was well worth it compared to any service I've had in Tucson/Vail before. No one can beat their price. The owner is great to work with as are his technicians. I wholeheartedly recommend Rincon Wireless.

This service is so unreliable. Unfortunately there is no other service provider otherwise I would…read morehave jumped ship a ling time ago. Be aware that every fee months your internet will shut down and you will need to replace your modem. I can't tell you the amount of times I've had to change my modem for a new one. Horrible company, not reliable at all!

This is in effect an update to my mid-2016 review of another Nogales location that has since…read moreclosed. I have had them for most of the last 16-17 years. If you are an internet user who needs very high reliability (such as for video and voice calls that do not drop or freeze) and expeditious repairs when the service does get wonky, then Mediacom is not for you. Every once in awhile (perhaps every few quarters) it seems that the internet goes from fast and reliable to unreliable. When it does become unreliable (such as when upload speeds go below 1mb for part of the day) Mediacom can waste catastrophic amounts of your time (days, weeks, months) calling on the phone, making you wait for an appointment to see if the problem is at your house, only after repeated issues admitting it might not be, and then still taking days or weeks or longer to go find the issue. Finally, in the latest iteration of this merry-go-round, I said "enough" and this week have paid far more money to a competing (microwave dish I guess) service offering far slower speeds, but perhaps better reliability and hopefully more immediate attention to service issues. I can't decide between 1 star and 2 stars. For much of the time over the years they have seemed ok, and have invested in higher speeds and have polite phone and in-person support, and all this would point to 3-5 stars. However, they have in the end not prioritized reliability nor expeditious repairs and in some ways 2 seems too generous. I guess I'll put it (for now) as an average.

Constant outages and when we call there is am irritating AI and no possibility to connect with a…read morehuman. I want my money back and shouldn't ne forced by my apartment to pay for horrible internet.

Overview Reviews…read moreServices Products Reviews All internet service2 Sort by Most relevant Newest Highest Lowest Angela 6 reviews Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way. Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way - feedback on my purchase of Starlink Satellite & Security system. Pricing - very reasonable. Customer Service - outstanding I am doubly pleased to have located a Tucson small business and highly recommend.

The internet service is okay for rural Arizona, and most of the staff at HPAZNet are good people,…read morebut do yourself a favor and just bypass allowing Jake to come out to your property. Ask for someone else from the start. I now it's a family business and that Jake is "special" and needs a job, but after 5 trips to my home over several months, he still couldn't solve the simplest of issues. I finally realized that Jake is incompetent (or suffering from a mental illness) and I did the troubleshooting myself. Then, I went to HPAZNet to pick up the working part and low and behold, my internet is working properly! If you are in constant need of service because your connection isn't up to par, and HPAZNet is trying to charge you for repairs, be weary.

HPAZ is a small local internet provider for those of us living in rural Hereford/Palominas. My…read moreexperience with HPAZ is that of superior customer service that you can only get from a neighbor. I highly recommend this company for folks living in this area.