This is in effect an update to my mid-2016 review of another Nogales location that has since closed. I have had them for most of the last 16-17 years.
If you are an internet user who needs very high reliability (such as for video and voice calls that do not drop or freeze) and expeditious repairs when the service does get wonky, then Mediacom is not for you. Every once in awhile (perhaps every few quarters) it seems that the internet goes from fast and reliable to unreliable. When it does become unreliable (such as when upload speeds go below 1mb for part of the day) Mediacom can waste catastrophic amounts of your time (days, weeks, months) calling on the phone, making you wait for an appointment to see if the problem is at your house, only after repeated issues admitting it might not be, and then still taking days or weeks or longer to go find the issue. Finally, in the latest iteration of this merry-go-round, I said "enough" and this week have paid far more money to a competing (microwave dish I guess) service offering far slower speeds, but perhaps better reliability and hopefully more immediate attention to service issues.
I can't decide between 1 star and 2 stars. For much of the time over the years they have seemed ok, and have invested in higher speeds and have polite phone and in-person support, and all this would point to 3-5 stars. However, they have in the end not prioritized reliability nor expeditious repairs and in some ways 2 seems too generous. I guess I'll put it (for now) as an average. read more
