I had a great experience going in this location! Nicole was great she had great customer service,…read moregreat attitude and knew what she was doing. Definitely going back!!!

This is in effect an update to my mid-2016 review of another Nogales location that has since…read moreclosed. I have had them for most of the last 16-17 years. If you are an internet user who needs very high reliability (such as for video and voice calls that do not drop or freeze) and expeditious repairs when the service does get wonky, then Mediacom is not for you. Every once in awhile (perhaps every few quarters) it seems that the internet goes from fast and reliable to unreliable. When it does become unreliable (such as when upload speeds go below 1mb for part of the day) Mediacom can waste catastrophic amounts of your time (days, weeks, months) calling on the phone, making you wait for an appointment to see if the problem is at your house, only after repeated issues admitting it might not be, and then still taking days or weeks or longer to go find the issue. Finally, in the latest iteration of this merry-go-round, I said "enough" and this week have paid far more money to a competing (microwave dish I guess) service offering far slower speeds, but perhaps better reliability and hopefully more immediate attention to service issues. I can't decide between 1 star and 2 stars. For much of the time over the years they have seemed ok, and have invested in higher speeds and have polite phone and in-person support, and all this would point to 3-5 stars. However, they have in the end not prioritized reliability nor expeditious repairs and in some ways 2 seems too generous. I guess I'll put it (for now) as an average.

This service is so unreliable. Unfortunately there is no other service provider otherwise I would…read morehave jumped ship a ling time ago. Be aware that every fee months your internet will shut down and you will need to replace your modem. I can't tell you the amount of times I've had to change my modem for a new one. Horrible company, not reliable at all!

Recently, I had the opportunity to visit the T-MOBILE store in Tucson on Ina Road. I really cannot…read morethink the individuals who assisted me there who took such good care of me. Brendin and Marc were those assisted me and they both were nothing short of exceptional in their knowledge, style, professionalism. Their manner in helping me out was unbelievable. They took care of everything that I needed and it reinforced just how great TMOBILE is and how the people that work for them are. Thank you Brendin and Marc. You guys were FANTASTIC! Gary S.

I am so happy they are finally out of business. Seniors beware. Do not deal with T Mobile. If…read moreyou have a problem or god forbid due a refund and have 6 months or more to spare as well as a day in your life in hours to spend on the phone. Out of the 360.00 refund due I have gotten all but 119.90 that I have been assured I will get they see the negative balance on the account. This has been going on since Dec 2023. It in now 5/2024. Endless apologies guarantees research numbers refund numbers it's crazy! Please please try another company.

Simply Bits helped us get internet service to the gym at Catalina Foothills High School for the…read moregraduation night party. They did an excellent job. Showed up the day before and got it done. Took it down the day after. I would use them again and recommend them. Very knowledgeable.

Reception and connectivity are terrible in rio rico we have the highest speed and it sure doesn't…read moreseem like it and not cheap at all Either

Wow almost 10 years of service from BLUESPAN. They recently upgraded to gigabit speeds. Their…read moreplans are perfect because they GUARANTEE their speeds, not UPTO a speed. They work hard to get the speed they promised. It involves a roof antenna for cellular service. They have military discounts, ask about others. They have phone services as well. Don't do satellite because of the latency impacts on calls and games. For stable internet with promised speeds, you cannot go wrong with Bluespan. They use top of the line equipment and include wireless routers. You can change plans. Truthfully, I have had had a few outages usually during weather events, but it is about the same or better than other providers. Check them out, especially for rural internet service in Tucson.

If the service holds at high quality for two more weeks, then I will count them at a higher number…read moreof nines of quality service for the trailing 30 days and raise them from two (could've been better) to three (ok). While waiting, others may find it helpful to see the unusual one-time email that the CEO sent out pertaining to the outages of the last year (I would say couple of years). I personally thought it was not bad. -------begin copy and paste -------- [september 22, 2026] A message from our CEO about outages that are affecting Bluespan and other carriers in the area Dear Bluespan Customer, Over the past year many of you have had service interruptions in communities across Arizona. Some were brief. Others lasted much longer than they should have. Whether you work from home, run a business, or just count on staying connected to family, I know how disruptive that is. I'm sorry, and I want to explain what happened and what we're doing about it. Most of these outages have one cause: physical cuts to the backbone fiber that connects our network and others to the wider internet. Since last year our network has had eight different backbone fiber cuts, nearly all caused by outside construction crews working near our lines. Arizona is in the middle of a fiber construction boom. Much of it is driven by outside investment groups, many backed by private equity, racing to build their own networks as fast as they can with zero regard for the damage they cause existing providers. We believe new investment and competition can be good for Arizona. Too often, though, speed has won out over care. Crews have dug and bored without properly locating existing lines, damaging infrastructure that other providers and their customers depend on. Bluespan is not the only provider affected. Service across the industry is suffering. That explanation is not an excuse. You pay us to keep you connected, and it's our job to build a network that stays up even when someone else makes a mistake. We haven't met that standard consistently enough lately, and we are changing that. Redundant fiber paths. We have added multiple new diverse routes so that a single cut no longer takes an entire area offline, and more are underway. New microwave backhaul links. These high-capacity wireless connections between towers and to key sites give us a backup path that doesn't depend on buried fiber at all. When a line is cut, traffic can shift to these links and keep you online. Faster repairs. We are ramping up pre-positioned repair equipment so we can make repairs faster when cuts or weather-related events cause damage. Working with local leaders. I have been in contact with one of our Pima County Supervisors and other local officials about how this construction is permitted, located, and enforced. We are pushing for stronger line-locating requirements, real accountability when crews damage existing networks, and better coordination between new builders and the providers already serving your community. This chaos is hurting every existing provider, and it needs a fix that protects all Arizona customers, not just Bluespan's. Bluespan has served Arizona since 2001, and we are proud to be locally owned and operated. That means we don't get to point fingers and walk away. We live here too. If you have questions or are still having trouble, please call our local support team at 520-207-0549 or check live network status anytime at status.bluespan.com. Thank you for sticking with us. We are working hard to earn your trust every day. Sincerely, Scott Stace CEO, Bluespan --------- end copy and paste-----