If you guys open till 8pm,don't close at 7:50!!! One lady she still was there,but she ignored me,and didn't open the door

My story began in July 2022, now require a cell phone number everywhere, and no matter how I ignored it, but I had to buy a mobile service. I drove to the nearest T-Mobile store down Henderson Road. There I was warmly greeted by a young pretty woman, we began to arrange the service. I have my mobile number and wanted to keep it, the sales assistant explained to me: - First I need to buy a service with any number and then the company will transfer the service to my number. Very interesting is to do payment, the store has a wireless terminal if you use a card a printed receipt for payment cannot be provided because no printer there and in the case of an argument, you do not have proof of payment. Those, if you paying cash, then it is not possible to prove payment. It is up to store owners discretion where the cash will go - to the private pocket or to pay taxes. After some time, associate called T-Mobile, turned on speakerphone so I can hear, and the company told us that they could not switch to my number, it was expired. Then I said that I want to cancel this service. In the process of talking with the company, it turned out that in addition to $15 for the service, they charged me $10 for the SIM card and this amount of 26.95 with taxes is non-refundable in any case even if I do not use service. She didn't warn me that the SIM card costs $10, and since I didn't have a receipt, I didn't know about it. What else I would like to say about the low level of training of the store staff, in my presence, (another woman store consultant) came a male client of Sprint with a problem phone. His family has three phones and only his phone has a weak signal level and therefore misses calls, obviously a problem with the phone, but instead of changing the phone in warranty, she replaced SIM card and the person left thinking that the problem was solved. Of course he will come back and drive 50 miles to the store again just one way. During to be a client of T-Mobile I have some simple questions, it posible to solve using chat on T-Mobile website. I discovered another problem - waiting for the operator to answer forever. read more

Excellent customer service. Very polite, kind and efficient. Everything you're want on a store for cell phones. Justin's awesome

I have not had a good experience at this T-mobile. They refused to accept my power of attorney. They have failed to take responsibility for doing so, claiming that they never received a document. Well, of course not, they wouldn't take it! They have unethical business practices, and I am sure that they extend from the store to T-mobile company policy. I would never recommend, and I believe that the company needs to be investigated. read more

long wait i waited 2.5 hours, workers say different things, go dublin instead. Its not worth your time.

The customer service by the manager was so rude. The manger of this store came from the tuttle location. She tried to up sale me everything which was fine but when I had a problem she had caused on my account and went back to the location they told me she transferred stores and go see her. I tried she was on vacation I left messages with no call backs then I finally got a hold of her. She said I can't and won't help you don't come in here you must call 611. She cut me off and never let me finish a sentence. I would tell everyone to stay away from this location. read more

T-Mobile or at least this store gave me information from customer Service that indicates that they were being very fraudulent with me lying to me on several points and at least three times. I was told that I did not get my delivery because the UPS said no one was there. I was there all day and UPS did not leave a note, so that was a lie. I checked online and UPS said that they did not even attempt to deliver it but it was requested to be sent back to their warehouse. As far as I'm concerned that's fraud. I've spent at least four hours trying to get this straightened out. I don't trust them. They use people overseas where you hear roosters in the background. This could be probably a big part of the problem! Now because of their many mistakes, they want to tag me as potential fraud when I have no history of that I have very high credit. I believe this is to cover up for their many mistakes!! This is what they do to their senior citizens! I'm 65 and treated like crap and lied to! STAY AWAY!! read more