Ptrsented my Macbook pro that would not start up. The personablestore person started it up in…read moreseconds and sent me on my way with no charge!

They told me charging port needed to be replaced after "trying to clean it". Said it would be…read more$153.00. Mr Fixit cleaned port for $30.00 and it's good to go.

NICK was Awesome! . Had phone that had so much malware that I couldn't stop the pop ups to get to…read morethe store and download antiviral software. He helped factory reset and gave us tips. I will be back for my other electronic device needs!.

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Fantastic Service and Repair, GREAT Prices…read more I recently had my iPad repaired here because of a recommendation from a friend. I cannot begin to recommend this place enough. The cost for the repair was just over $100 and if you check in to this location using Yelp, you get five dollars off. The screen and everything else looks sublime and works perfectly. The service member at the desk was kind, patient, and professional. When I or someone I know needs something repaired, we will be turning to Mr Fix.

They have fixed every phone and other electronic device I have brought in. Pricing is fair and they…read moreare honest upfront about if repairs are worth it or not even if it means less business. One time they popped my faulty screen in for free even though it took them some time to fix it. Thank you Mr Fix team!

Wanted to upgrade to the iPhone 13pro when it first came out. ATT rep, Julian, looked up my acct…read moreand said not cost to trade in. Just pay the $54 in taxes. I asked again, no cost, no contract and was told no. Now, my fault, wife pays the bills, they have been charging me $28 per month. Called and complained and asked for refund. Nope. Asked them to stop charging me for the phone, nope. Had to send in my old phone, asked for that back since I had paid for it, nope. So not only did I have to pay $1,000 for new phone, they took my old phone that I also paid for. Have been a customer for 15 yrs. Not anymore. Was paying over $200 per month for at least 2 yrs. Go to T-mobile. Less expensive, rate never goes up. ATT lied to me and stole over $1500 from me.

I give them 5 star because social distance, masks, and hand sanitizer is readily available…read more However, after more than 2 hours in the store, every account they touched is wrong. The bills are nearly 2x as much. The discounts not present and when asked about it, "well, it's not automatic, I mean pay the bill and you should see it over the next couple or three months. If you don't see it in three months come back in." Really? The discount is on one account but not others. The bill does not match anything talked about and overall pathetic support and service. Feel comfortable about going into the store but get the customer service number as you will need it to fix the mess they create on your account.

Called Verizon repeatedly for an overcharge on my phone I kept being told would be removed. Finally…read morewas told to go in person to have this resolved . Waited well over an hour /hour and a half after being told I was "second in line" at time of check in. The people at the store were kind and doing their best so this review is not on them by any means/I know they can only do so much and at least they helped connect me with Verizon and even got on the phone to explain the overcharge I kept seeing/but lady on the Verizon end was a very rude person- finally admitted we were being overcharged and took off the fee. Not apologetic just rude. I can't wait to switch carriers *edit to add that when I came home I decided to check into my account and see if this was indeed corrected and it still was not! I had to get into the chat and threaten I would file a complaint and magically it finally was corrected and I was credit back the overcharge. Lady I spoke to on the customer service line for Verizon was "Sky" who was rude and said she would Make the correction and still did not. Disappointing.

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

Don't come here unless you have an appt. Waited for 30 min to be helped. The person helping me was…read morenice, but didn't seem to know what she was doing. She asked the other employees multiple times for help. Then she attempted to return my item 3-4 times and disappeared to talk to her manager. It took another 30 min to finally return the item. It shouldn't take an hour to return a phone protector!

Yes, my visit could have been better. Alicia did assist me between complaining to another staff…read moremember about their managers in front of me. Plus, answering her watch frequently was disrespectfu. Her attitude was flat, on the edge of rude. I gave her 2 stars because she did assist me in resolving my email issue. Another issue she did ask for help from another staff member. He said I couldn't do what I wanted (writing instead of typing). When I answerved, "ridiculous" he did explore then showed Alicia begrudgingly how I could write my texts. I accomplished my mission at Tmobile. I'm sad for Alicia and other staff, to complain publicly about their internal unhappiness.

Terrible, horrible service- no service at all!! My phone is having difficulty connecting to out…read moregoing calls they told me repeatedly to "call customer service " ha ha! If only- the out going calls can not be connected!! That is the problem!! I have 5 phones on this plan and will find another carrier!!

They have no technology expertise, so never visit this store to avoid problems. after a few days…read morethey could not fix my problem. They give me hard time and made a lot of problem they could not find any simple solution for Customers .