First, I would like to mention that I am a client of T-Mobile for about 15 years and up until few months back I didnt have even
the slightest problem with the service, It worked like a clock. But the experience I had in the past few months almost doesnt seem
real. I have never encuntered more incompetent, abysmal and obnoxious people then this crew. I got 2 phones from them - an iphone 13 and
an iphone 14, and both just literally didnt function. they both had the weirdest problems i've encountered in my life.
for starters I wasn't receiving a lot of my calls and messages, Basic functions such as "personal hot spot" and "control center" didnt show/were missing from the menu, the search functionality didnt display results of core features which I use a lot such as "screen recording", and "control center" "whats app" refused to take my number for no reason, a credit card was required for using apple store, even for free apps (one of the representatives told me this is how it always works - a straight up lie) the "sign-out" and "change password" options in the "apple account" area were greyed out and i couldn't change it, and this is just the tip of the iceberg of what I rememeber. If those problems sound weird and unusual - thats because they really are, for me too. I've never encountered it in my life before, But fact is that all of it was happenning consistently, black on white , and I demonstrated it to every representative I spoke to. Those issues were literally disrupting my life and causing me tremendous stress, but most of the employees seemed amused at best and were avoiding me most of the time acting like i'm bothering them for no reason. Just a few examples of their behavior - One time I came and two of the employees, a guy and a girl just finished
with their clients. Once they saw me, they simply dissappeared in the back room and let me wait for about 10 minutes before the guy came out and told me that "his boss said they are not allowed to help me because I wrote a bad review recently. In those words! Needless to say that I never wrote any reviews about them, this is my first one. I asked him if I could see this "review" and he just literally ran away and disappeared in that same room again for about 10 minutes. When eventually he came out to "help" me, I told him that they gave me the wrong sim card last time (another "wonder", they literally gave me a sim card with the wrong number for a new phone, which I only discovered after about a day, when one of my contacts asked me why my number is different) He just started to laugh. I then asked him politely what is it that he finds funny in this situation, and he started to be really rude and refused to help me, sending me out of the store without the right sim card! he said that "he doesn't have to help me, and I can just call customer service." At a different time, after biting my teeth for a few months using an iphone 14 that literally didnt function having all the problems I mentioned, I finally decided that enough is enough and it makes no sense that i'm paying north of 1000$ for a phone which i'm not happy with and can't even provide the most basic functionalities, another representative just kept telling me that he sees no problem with the phone, completely ignoring everything I was saying and showing to him, claiming that "this is the way it suppose to be" after literally two minutes before when he couldn't locate the "control center" or something else that was equally basic he told me "ok let me see what I can do"! but then somehow he changed his mind and his "observation." I have no idea why they treated me like that. As I said, I was a client of T-Mobile for 15 years and I never even had a reason to come to a store other then to do an upgrade for my phone because I had absoloutely 0 problems! This is what is so bizzarre in this situation. I was never rude or impolite and I definately didnt enjoy coming to the store that often (and when I say often it was maybe 4-5 times in a course of three months when I absoloutely had no other choice, I need a working phone!) and I have no idea why they decided to make me feel this way or why they were treating me like I am sub-human, there is no better definition to it. Especially when I already had enough stress because of those phone problems. My Income got hurt, my life got disrupted, and I could barely speak with my family who live in a different country (hence the "whats app"). I never met those people before and didnt have any problem or dispute with them, but their attidtude and lack of willingness to help really felt like bullying and it left me shocked and even a bit traumatized. I'm not even mentioning the term "customer service" which was the worst I ever encountered, on a pure human level I keep asking myself - what did I do that I deserve to be treated like that? I just hope that the management knows about how its employees treat clients. No not even clients. People. Human Beings. read more
