Great service, very professional and attention to detail. Mike was very respectable of our inside…read moreand carefully laid out drape cloths around our fireplace not to get soot in the house. Cleaned everything and then explained everything that was done. Great value for service provided compared to other companies. A+ company. I will be calling them again for my fireplace needs.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

I needed fast service to address a clogged dryer duct that was causing my dryer to malfunction and…read moreleaving me unable to do laundry. After calling a few other companies and being given at least a one-week wait, Pristine responded quickly, got me on the schedule, and had everything resolved within two days. I'm very satisfied with the service and would definitely recommend them.

How Pristine 'cleans' your vents. Total rip off. Sent 3-4 guys, my painters were there. They stayed…read more15 minutes and left. $350. Having them redone by a competitor and chalking it up to being a scam service. Good luck f you choose them.

Hunter is by far the best in the area. He was on time, professional but personable which made it…read moreeasy to communicate with him. While scheduled to do a chimney sweep, he was able to repair my chimney crown for a reasonable price as well. I would never have agreed to extra work but Hunter was so professional I feel lucky I got him to do it. It's worth the wait to have him do your chimney work.

5 stars for Black Sheep Chimney Sweep! Hunter was prompt, polite and very knowledgeable. He…read morerepaired my flue so that smoke from my downstairs neighbor is no longer coming into my apartment. His service fee was very reasonable; hopefully there won't be any more problems, but if there are, I will definitely call him. Highly recommend Black Sheep Chimney Sweep.

First time customer and could not have asked for a better experience. I had my chimney cleaned and…read morea new chimney cap installed. Blake Crocker was a pleasure to work with and made sure I was informed of what he was doing and what to expect. I would highly recommend them!

Had my fireplace inspected and swept today and while it wasn't the news I wanted to hear, I'm glad…read moreI chose Smoke Alert. Very nice, very professional and I would definitely use them in the future.

Our fireplace would not turn on after 20 years of running it. I called Owens, and to my surprise it…read morewas going to take 3 months to get an appointment! It was worth the wait! Forrest was sent to us! I thought I was going to have to get a new fireplace. Forrest opened it up, took it apart, cleaned it all, told me the thermocoupler had built up carbon. He had it fixed in an hour. He was so kind. He was so educational. He sent detailed pictures to us of everything he did. He advised that in the future we might have to get a new part. Just to give him a call. Honestly one of the nicest technicians that has ever been in my home for anything. He made it so easy. I was sent a text by Owens that Forrest was coming and they even sent me a picture of him to know who he was before he entered my home. I've never had anybody send a picture before.  That was pretty cool. I highly recommend this company. I realize that there's some honest people left in the world, and it warms my heart. Please use this company; worth the wait, I promise. He was also very covid conscious and kind. Thank you for that Forest, I mean it! Thank you for just being you!

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

Do not do business with this company. I contacted them Jan. 12 about my gas fireplace…read moremalfunctioning -- long before the current dangerous ice storm was forecast. The technician came Jan. 16, removed the pilot light and said he would return with the new part. He came back Jan. 19, after the storm forecast. He didn't have the right connection for the new part, but assured me it would be fixed by the end of the week, "even if I have to work on Saturday." On Thursday, he contacted me, said he had the right part, and would be there at 8 a.m. Friday. At 7:30 am, I got an automated message saying my job was canceled. I contacted the tech, who said he knew nothing about it. A short time later, I got a message from the company -- the message was a misfire. But no one would respond or tell me when or if my repair was still scheduled. By Saturday, with the storm bearing down on us, I hadn't heard from anyone. I made repeated calls and messages, to the company and to the technician (704-506-0501). Finally, a man from 888-840-5788 called and told me I was getting a refund. I told him I didn't want a refund, I wanted a working fireplace in an ice storm. He claimed they still didn't have the part, even though I was told Thursday that they did. I would suggest NEVER GIVING THIS COMPANY A CHANCE. I have a handcapped family member, and if the power goes out, I'm stuck. After the storm is over, I'd like to do business with a reputable company, if anyone can suggest one.

I highly suggest giving these guys a chance. I called them for a quote and was happy to see how…read morereasonable their rates are. They were able to schedule me for a chimney cleaning within a few days. The entire process was very smooth and professional. I'll definitely hire them when I need my chimney cleaned again.

A Chimney Sweep/Charlotte Air Duct, were called out for duct cleaning. Prior to this company coming…read moreout I had another company out, which 2hrs after they left dust was still making it's way through the vents, called them out for the 2nd treatment, their (Sears) truck broke down. This company Charlotte Air Duct came in and they were very thorough, even to go as far as taking each vent off and cleaning them, which the other company(Sears) did not do. Also, (CAD)person + young helper, was so very helpful in explaining the process, telling me the filters I should use, cleaning the coil part, which I was shown, and it was filty & clogged. I just cannot say enough about this person, he was so kind, I really appreciate that, and all that was done, I forgot his name, he came out on 08/05/17. I am now breathing fresh air..YAAAAAH!..Thank You Ms H.

Do not do business with this company. I paid A Chimney Sweep…read morefor to perform the "Clean & Inspection" package on my gas fireplace. The inspectors found certain faulty components in my system, but they neglected to clean the fireplace as advertised. The service tech promised to circle back with me with a quote on the replacement parts then never called. I reached out to them via phone several times and finally got a hold of the owner who told me the parts are unavailable, and he promised a refund. He never refunded me the charges. Now when I call, the secretary tells me the owner is unavailable to speak with me.

Jarell was friendly and gave an great inspection of the chimney and what is needed. He is…read morerecommended.

Dynamic duo. Super men. My heros! Jarrel and Richard…read more I have not been this blown away in quite some time by the kindness, attention to detail, hard work, and joy in service. These men restored my chimney, showed exceptional patience with my landscapers (who were taking forever to turn on the water for them to pressure wash), and were a delight to be around. They even came back and worked me in after some logistical issues (which were my fault)! I wish I had more chimneys to clean so that I could employ them more often! Their work was worth every penny. I feel blessed to have encountered them.

Taras showed up my house on time. He showed me how to operate the fireplace. He was courteous and…read morekind. He cleaned up after himself. I was very happy with the service he provided and how quickly he was able to make it to my place.

I worked with Taras from Sweep Chimney Dryer Vent Appliance Repair. I was offered several time…read moreslots for appointments that worked for me. He provided good communication, showed up on time, fast and efficient service! Reasonable prices for great work! Thanks again!

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

I bought a groupon for chimney pro for a cleaning and inspection. I did not get a full inspection…read moreas the technician did not have a camera and he was not permitted by company. in addition to the coat of the Groupon, I had to pay for every foot over 12 feet. I had to call another company for a chimney inspection. they inspected the chimney, crown and cap. supplied pictures. imagine our surprise when the top seven feet of the chimney had not been cleaned. pictures were supplied. I will not use or recommend this company