Great people to do business with! Monthly membership pays for 2x year check ups and these guys fix small stuff without charging. Have had it with both the "big" advertisers in the area; their techs must work on commission. read more

12-5-25 technicians arrived to look/ fix my heat. They broke my water spicket and water was spraying everywhere. We turned the water off to the house and I was told they cleaned my coils and called a plumber whom would be by 10am 12-6-25 Saturday and asked for a towel. My mother in law suite was flooded with the damaged they caused. On Sat the first technician showed said he was waiting for the guy. I was in my house and I noticed the water was back on. I went outside to see two Reid HVAC techintians and no plumber like I was told and they cut a hole in my house and soldered off the spigot and put a cap on. You can see the burnt marks where they could have set my house on fire,  I WAS NEVER ASKED IF THIS WAS OK!! It was just done. I have a hole in my house and no spigot and in the mother in law suite you can see water coming up between the floor boards. I had no clue if they cracked the pipe in the wall and that is where the water was floating in my house??? I wanted the water off; in fear of more damage being done. I wanted a plumber to put a spigot on, water restored, and heat. The technician told me Monday they would get a plumber and looked at replacing my whole HVAC unit. Monday 12-8-25 I called American Home Shield at 2pm about the damage I called about on Fri and sat; was told they would fix it today and I have heard nothing. The representative called the company, spoke to the office manager who said they were aware of the damage and have called a plumber and are waiting to hear when my appointment was and to give them 24 hrs and they would call me about my appointment time. Tuesday 12-9-25, no phone call. Wednesday 12-10-25 I called AHS and they informed me Reid had sent them a memo stating they acknowledge they did damage and sent out an employee technician on Tuesday 12-9-25. Who put a cap on but the technician said they are not responsible b/c I had old pipes. It does not matter if my pipes are 7 days old or 300 yrs old. Reid was there to fix my heat; the HVAC; not mess with my pipes and in doing so they broke my spicket. Thursday 12-11-25, I called AHS and this representative called Reid and spoke to the owner Chris. Who stated, yes we broke the spigot but we put a cap on it. If the owner wants a spicket she can call a contractor. 7 days now with no water or heat, temperature in the 30's. I have a hole in my house and no spigot, temperature dropped into the 20s Sunday 12-14. How am I supposed to protect my pipes?? You cannot pay me to allow this company to set foot on my property, so they can damage, steal from me by cheating me. They have exhibited gross negligence. They told me they cleaned my coils and that I needed a new unit (which took 7 days to submit issues to insurance) my cost 1700$ with insurance, I called Pender Heat. I needed a new controller and freon. 550$ and heat that same day. Pictures include spicket damage, dirty coils, lost parts, and they are not credited by BBB. read more

See all

I have been a customer since 2009. Just had my second air @ heat units replaced. Every technician that has serviced my units over the years plus the installation team has been professional, polite, courteous & knowledgeable. I am more than pleased with Reid and their personnel. read more

excellent. No hidden costs. done in time frame. Everyone was very professional. Joseph and David were the team that worked on my furnace. They did great. read more

We have been clients with Reids Heating and Air for years. We finally replaced two HVAC units in our home. The technicians that came out where beyond professional, nice, considerate, respectful and all about pleasing us. I asked my husband I said did you sweep the hallway and the steps... he said no, the technician from Reids Heating and Air did that... I smiled and said wow that was great. Best pricing and best process with our 1st time replacing out HVAC units in out home. The system purrs and is just awesome. These guys are great and will make your smile everytime you call for any simple thing into the office. We appreciate The Reids Team and will be around for life. Thank you for the Jackson Family read more

Due to the incompetence of our builder and another heating and air company, our A/C unit could never properly cool our entire home. Reid Heating & Air immediately identified the problem. They installed a second unit to help ease the load of our primary unit. From beginning to end, they were professional and accommodating. They have continued to check through the weeks following installation to ensure that we are still happy with the way both (old and new) units are working. I highly recommend this company to anyone needing heat or air work done. read more

Excellent service start to finish. Appreciate how well the transition went from the old unit to my new Rheem system. Thank you guys. I recommend to all. read more

Reid Heating & Air - My new system installed by Reid's team. - Heating & Air Conditioning/HVAC Near Me - Rock Hill, South Carolina

Wyatt and his team have taken care of my AC needs over that last few years. His installers Troy and Chris were top notch. No nonsense get the job done. Communicated what they were doing and how long it would take. Fair price for professional work. I would recommend using Reid Heating & Air. read more

They have now replaced 2 of 3 furnaces and each time the service has been exceptional. They show up on time, are very courteous, always professional, clean, and they always answer the phone with a live person. read more

Absolute professionals on every level! Mario and Brian were courteous, hard working, and communicated effectively throughout the entire process. The quality of work was impeccable and the fact that they honored a veteran discount for such high quality work is commendable. I highly recommend this team of professionals! read more

8/22/13 I called Reid asking to talk to a salesman. A Melissa answered and said she could help me. I gave her the information and she said she would call me back. A week later, I called and she had forgotten. I had to give her the info again, and she said she would call me back. I called the next day, and she said she hadn't heard from anyone as if it was my fault. Melissa was completely RUDE from start to finish. I don't know how long they expect to stay in business with such an unprofessional nitwit! As a member of our large community, I will also be posting this in our 400 home directory! Jeff read more

We found after two years that they disconnected and bypassed our emergency heat strips, and just left it that way. Was it laziness, incompetence? Don't know, but glad we already moved on to someone else. read more

Works with the pricefixer.com website and misleads customer that they are getting the equipment for cost and they will only charge 1500 or so to install. No one can run a business and sell equipment for cost and only make a little money on there labor . Just another scam artists trying to use the internet to shortcut doing business the correct way read more

This is one of the few honest locally and family owned businesses that gives me encouragement that they do still exist. The staff is extremely friendly and helpful. The service men they send out are professional, courteous and extremely knowledgeable....being able to offer individual solutions for heating and cooling needs. I would definitely recommend this company to anyone for solutions and savings. read more

Charlie came to our restaurant and looked at our air conditioning problems. Gave us a few options. Came up with a great plan. Mario and Bobby came and installed our new equipment along with correcting some poorly done duct work. Right away our customers and staff noticed a huge difference in the comfort of the kitchen and dining area. Our biggest surprise was how much more efficient the new system is Customer volume has increased since the system was installed and the savings over the years will more than pay for the improvements. Very pleased with every step of the process and highly recommend them We will never call anybody else for any heating and air needs read more

I don't know how this company stays in business. My husband called this company in January. The techs came out that day but did not have the part. They would come back when the part came in. They rigged the furnace to work until then and had shown my husband how to do the same and also charged our card $215. It's been 2 weeks and we haven't seen them. Fortunately my husband works with an HVAC guy and he got the part for us $25 which my husband installed. The tech called a few days ago and said he would be out the next day to clean and service the system which is what the $215 was for. it's been 2 days and he still hasn't appeared. I gave them 1 star for coming out. Beware of this company!!! read more