I'm a long time TMobile customer. Accompanied a friend who's on my account to the store this afternoon. His phone was old and needed to be replaced. We were waited on by a female named "Jack". She was low energy. Completely lacked enthusiasm. Never smiled and was clearly unhappy about being there. We eventually got what we needed. This associate did the absolute minimum to get by. We were not thanked for out business but treated very curtly as the the transaction was closed. Very disappointing customer service. read more

Best experience ever with the purchase of a new iphone 17. Andrew spent time explaining the features of the phone and transferring all the data. He also connected my new phone to my car. In doing so, he noticed one of my tires was quite low on air! I thought there was a problem with the tire pressure information in my new car. Thank goodness he encouraged me to get it fixed asap! I am extremely pleased with all the service I received today from Andrew at T-Mobile at the Streets of Southglenn! read more

Great experience! Went in for my husbands phone trade in and we were in and out in less than 10 minutes. Everything was super easy and the staff were great! read more

Elizabeth and the other guy (I didn't get his name) were extremely helpful and kind. We came in close to closing time and still, they were able to help us. 10/10 customer service, would definitely recommend. Thank you! read more

Cherry went completely above and beyond while helping us today in store. Thank you Cherry!

I recently went in to set up my own phone plan as i am a 19 year old teenage girl doing it on my own. I went in as a blank canvas not knowing anything and Greg was extremely helpful! Although i could not get it set up that night Greg let me know the next time he will be in to help me, looking forward to going in today to get it all set up. I just want to shoutout Greg. He did not make me feel stupid or unvalued at all and made sure all my questions were answered and made sure i could do it! Thank you Greg!!! read more

Brett was an amazing worker and the team in there at 7:30 pm on a Friday we're so absolutely helpful and fun to be around. They helped with all my questions and helped fix my husbands phone as quick as possible read more

I just want to thank John Thacker for the awesome customer service! I went into the store with a broken phone and really didn't have the money to spend on a new one. He was extremely helpful, knowledgeable, and never once tried to up-sell me. He helped me find the perfect solution for what I needed and was very kind, holding on to the phone and cases for me to come back and purchase the next day. Thank you John for a great experience, I will definitely be recommending this store! read more

After moving to a new area and suffering from horrible service from AT&T, we finally bit the bullet and decided to move carriers. First, we just figured we would go with Verizon, others with that service seemed to have a-ok experience. However, after a horrid experience at the Verizon store where they upsold, deceived and just were jerks, we walked out not sure what to do. That is when I found a site that tells you who has the best service in your neighborhood (or wherever) and how many towers each service has near you (opensignal.com). To my surprise Tmobile had 4x the towers at home, work and most places we went! So off to Tmobile we went. We worked with Rob and he was nice, informative and quick. We had a ton of problems unlocking our phones with AT&T, but Rob was there to help and offer a loner phone when I had trouble. He was very nice and the experience was pleasant. Best of all, we have tons better cell service and are saving almost $25/mo! Score! read more

I want to give a huge recommendation to Tyler S at the T-Mobile Southglenn store in Centennial, CO. He explained all of our plan choices and helped us find a new plan that offered more services at less cost. Also, we wanted to upgrade one of our phones. He worked with us to get the phone ordered and delivered to us. Then transferred all of the data and packaged our old phone for trade in. The process was seamless. Tyler is wonderful to work with. read more

Nikolas was amazing! Made my upgrade experience super quick and professional. My mom will be back to switch to T-Mobile from Verizon!

Lee, you da' man! I went to the Southglenn store this morning and Lee helped me. WOW! Outstanding customer service, expertise in this industry, solution find, customers satisfaction above and beyond. Thank you so much Lee! Your service was phenomenal! We'll be back because of you! Lisa S. read more

Went to this store yesterday afternoon, 5/29/2021, to ask about switching my existing T-Mobile plan to Magenta. No customers were at the store when I visited. The man who assisted me was super rude. I asked some clarifying questions, his response was, "I already answer that, what else do you want to know?" It was as if I was wasting his precious time because he was just sitting there chatting it up with the other employee when I first entered. He continued with this attitude throughout the whole experience, treating me like an idiot. I apologize that I am not familiar with T-Mobile services because I don't work there. It was so disappointing as I have dealt with countless store customer reps from T-Mobile who have always provided excellent service and attitude. There are plenty of other T-Mobile stores around. I strongly recommend staying away from this location. read more

Sky has been very helpful. Quick service. Extremely helpful! I have been a t-mobile customer for over 15 years and the employees at this store know what they are doing. read more

Awesome service from John Moore and Store Manager Bojan Yidovic!!!!!!! Goodbye VERIZON and back to T-Mobile. Verizon coverage was horrible amid their advertisements of better coverage. I live near South Glen and my house with Verizon with a tower only a mile away gave me 2 bars and a ton of dropped calls. Countless hours with Verizon Support and Apple Tech and finally back to T-Mobile. Now I'm back with TMobile and it's back to 4-5 bars again. I now have a happy wife...and a happy life. read more

Waited and waited and waited some more for help in this store while two salesmen took their sweet time...no attempt to hurry along while other's waited. I finally left after one clerk asked, "Do you have a quick question?" while helping someone else and answering phones as well. I felt less than a valued customer and I've had T-Mobile for years. Not impressed. read more

Have been trying to think of an excuse to move my wireless service from AT&T and think I've found the answer. I signed up for the T-Mobile Test Drive - they send you a iPhone 5s to use for 7 days at no charge. Had the chance to take the phone up to the mountains - service seemed good, coverage was good where I expected and not so good where AT&T's was weak as well. LTE data was screaming fast - sitting on the deck at the Kenosha Grill in Breckenridge, the T-Mobile phone was seeing almost 30 mbps while the AT&T was barely at 4mbps. Spoke with the guys at the Southglenn location and they were well informed and super helpful. While it's still too early to say for sure, the guys at T-Mobile seem to have earned themselves a new customer. read more

T-Mobile wasn't able to resolve the issue I had with my phone. We waited for customer service to help resolve my billing problem. The store manager was apologetic, but that didn't help me with my free upgrades I was promised and never received read more

The service is fantastic, love the whole team! They all are friendly, helpful, go out of there way to make sure everything is great. They have been patient, answering whatever question we have. We left the unfriendly, expensive competitor a block away are very pleased. Sky is the best! We received great deals, we now have service for 5 smart phones and a tablet for the price of 3 smart phones at our old carrier. read more

Wow! how horrible. I have been with T-Moible since I was a teen with my first phone about 20 years. Once I decided to go with a better network so I would stop dropping calls tmobile sends me to collections for $204.14 on a piece of equipment that I returned and they have the tracking number to confirm. read more

Crappy service and clueless customer service I do not trust this store with any advice on plans, they tell you one thing then you go home and see the difference online and they will not correct it either, they let me leave totally unhappy. read more

The customer service* at this location is terrible. The management is even worse. I spoke with Emily who was unknowledgeable on the features of the phones and acted like every question I asked was an annoyance to her day. At one point another customer stepped in to help and show me his phone because he, too, could see I was getting no where with the staffer. When Emily did speak it was to bash Sprint, an employer for whom she worked for years. I made the mistake of purchasing a phone from her and it took over 7 hours for them to transfer the data from my old phone to my new phone. The time it took to update the phone didn't bother me. In fact, I appreciate that they took time to make sure I walked out with a working phone. The issue is they had me sitting there for hours before they finally suggested I come back in 30 min. I did and the phone was still no where near ready. They told me "it should be very soon" but 5 hours later I still hadn't heard from the store. Not once did I get a courtesy call to let me know it was still being worked on. When I finally called them to inquire they said the update was minutes away so I should come in. So I made my third trip to pick up my phone - I got to the store and it still wasn't ready. When I asked to speak to the manager (Jesse), it was evident where the employees got their lackadaisical attitude towards customers. Jesse took no responsibility for the negative experience and, in fact, blamed my phone for the length of time it took to make the transfer. To his credit, he did ask if there was anything he could do for me. I suggested throwing in a screen protector ($5 retail). He refused and stated it wasn't their fault my phone fought them at every turn (what does that even mean?!). What appeared to be a gesture towards repairing the customer relationship was actually a superficial statement with no backing. In short, Jesse was useless and left me feeling worse about an already negative experience. *Staffer Sky was incredibly helpful. He did not originally assist me but did offer me a loaner phone when I made my third trip back to the store to pick up my not-yet-ready purchase. read more