I don't know if a single person in this store can answer the same question the same way. Seems like nobody has a straight answer for why our bills fluctuate and why we don't get the promotions they claim come in 1-2 billing cycles still waiting for my employee discount. I also switched to my own plan recently and was set up with the wrong protection so when I went in I was paying 7.99 a month for no reason as my phone was not qualified under that protection plan this has yet to be updated even after bringing it to the attention of the manager. read more

Amazing! Went it and was helped quickly and helped me fix some minor mistakes that I had before with other locations honestly so great !

Worst costumer service I've encountered in any retail store ever. And watched this one worker be rude to 3 different parties to the point that they just left, which is what we did as well. That greasy looking Guido dude who the manager had to step in for over and over. The manager must be a complete wimp because this greaser was walking all over him and didn't care one bit about his rude attitude to every customer. read more

worked with John Adamxxx great customer service enjoyed the whole experience great employee.

Phenomenal service! As long as you are polite and respectful, these guys go above and beyond for you! The quality of their service has made me a loyal customer to t-mobile. read more

Waited for 30 min, the store was very quiet, people walked in after me and got helped before me I felt singled out by the woman that was working. I would rather go to a different location . read more

T-Mobile Experience Store - Mobile Phones Near Me - Littleton, Colorado

i ask for a spanish speaker for my mom & the worker who helped us was being racist & he asked questions that where out of pocket.

T-Mobile is the carrier that I would never ever go back to or refer anyone to for that matter. Their service, which they pride themselves on by the way, is non existent. After weeks of our device not working, multiple trips to the store we decided to go in and cancel service at this location. We were informed that this is not something they can do in the store but guided us to call from the device that is not even powering on. I explained to the rep that the phone doesn't even take a charge or power on, he said we had to call customer service and had to google the number to tell us where to call; that because I insisted we needed the number. When I called the customer service and not knowing the PIn to the account, the gal on the phone said that in this case the store rep should have called from the store because we didn't know the PIN. So I offered her a customer service tip: the rep in the store could have gone above and beyond and help us out while we were there since they had no one in the store at that time. I had to go through hoops and move the SIM card from the non functional device to an old phone I had to get a text code and get authenticated. During this call it was explained to me that the warranty claim that we did on the device has been delivered and we can pick it up but return the broken phone. Never was there a mention that once the account is canceled we won't be able to obtain said replacement. Nonetheless, we are paying $142 to break from T-Mobile and pay off the balance of the device that does not even turn on. Great job T-Mobile! Great customer service. You guys should get a bonus on how well you are delivering service, or I should say how well you suck at it. read more

Anthony M is the best! I will not visit any other store. Just head here for all of your help and find Anthony. He's so helpful and immediately worked with me to solve a big issue I was having. Grateful for good people like him. read more

Casein has helped me a couple times and he's amazing!! I love this whole store. Anthony is the manager I believe and he helped me out the other day as well and was super helpful. Love this T-Mobile store read more

Guy told me I was over paying and help me with my plan saved me 200 a year. You want to go to this location at like 2-9 best service

Horrible service. I walk in 20 minutes before closing to upgrade my phone and they said we close in 20 and unable to support any data transfers. Who doesn't support a customer who is in the door. So what if they need to stay an extra 15-20 minutes for a customer. It's sales and service so if you need to stay after hours to service your customer, you do. It's sales 101. Then, when I said no thanks. They didn't even bother to schedule a follow up time to service my needs. What a pathetic sales organization. You are fired and lost my company as a customer which has more than 200+ phones in the field. Horrible sales and service. Time for training.... read more

Unbelievably great customer service. Noah C assisted my family moving 5 phones over from Xfinity, and he did it with such kindness, patience, and competence. He went way beyond what most employees would do. One of the best retail experiences I can remember. Noah is a next level type of employee that makes T Mobile excel over the competitors. read more

Had an issue with my SIM card, two steps in the door and Keilan approached me with a smile and asked how he could help. 5 minutes later my problem was solved and I was out the door. Couldn't be happier with the service. read more

I have dealt with Anthony (Tony ) twice now. once last year and this last Monday the 16th. he was patient, kind, and fast at what he does. made the experience awesome ! my oldest daughter even remembered how great he was last year! highly recommend talking to him when you go to this store! read more

Thanks (NOT!) to the clueless young lady who couldn't be bothered to actually check my wife's phone to see why it suddenly stopped working. Just said it was old, and I needed to buy a new one. Never looked at my phone or tried to solve the problem. Store wasn't busy, all the other jedrools were busy talking. Guess what? It started working again - after I ordered a new phone (not from TMobile, thankyouverymuch)! read more

Matt and his team are amazing. They set my family up with new phones, better rates and better service. Ported from Verizon. Tmobile is much faster and better cell service. Three known areas that were poor are perfect w TMobile. Matt spent a ton of time with us and validated that our phones were on point. I highly recommend you visit store and see what they can do for you. read more

I worked with Tyler and was amazed by his professionalism and kindness explains how to get out of the Red (Verizon). He helped us through the whole process and with my brothers sprint account. Sprint was definitely a fun one to deal with. Keep up the great customer service. read more

Stopped by to ask for help with my CarPlay. Noah was so kind and helpful and got everything all set up for me. Thank you for a great experience. read more

The service since the print merge is HORRIBLE! No service anywhere. Dropped calls everywhere! It's basically nonfunctional! Went in the Monday before the iPhone 13 launch to inquire about the upgrade promotion they keep emailing about and the rep who assisted me made it seem like I was better off doing the jump upgrade instead of upgrading my plan cuz it would increase $50 due to the amount of lines insinuating I couldn't afford it. Was condescending and lacked sales experience. Spoke very fast and didn't care if her explanations made any sense which none did. Will try to find a different store to take my money to in the future. read more

I had the pleasure of working with Bela today. She was professional, friendly, and patient. She took extra time to make sure I understood my new phone AND she saved decreased my cell phone bill by 50%. She is definitely an asset to your organization. read more

Thank you Sam and Matt for your help and encouragement today. Just changed to iPhone from android. This is a big change for me and they both took there time to talk me through the process. I am so glad that I have changed to T Mobile and the staff at this store is so helpful and kind. Today I had a problem with a screen protector. They helped me pick a better screen for my phone. Thank you again. I never received this type of service from Verizon. read more

I had to upgrade my phone as I was a Sprint customer and they merged and I needed to get a 5g compatible phone. I had the phone sent to me and went to the store to have everything backed up and transferred over. Noah was friendly, did the back up and transfer and that was it. We then had family visiting from Missouri so I didn't have a chance to really sort my apps,etc. About a week later, I finally got around to setting up my apps and screens the way I like them and looking at my photos. That's when I discovered photos prior to February 2019 were missing. I had over 900 old photos plus folders I had to set up. All gone. So I thought maybe I needed a tutorial on where they could be located since the back up. So I went to the store a second time. That's when I encountered "Bekah". She acted like she couldn't be bothered to help me. She told me to access my back up Google account but of course I didn't have my password with me. She told me to go home and find my password and figure it out. She basically told me the photos were gone and couldn't be retrieved. No empathy, nothing. Cold and uncaring. So my advice would be if you're working on transferring to a new phone, don't leave this store until you confirm EVERYTHING is on your new device. I totally blame myself for trusting these people to do their jobs. read more

If I could give T-Mobile minus 2 stars I would this is absolutely the worst carrier today their own service center could not even reach their own customer that is how f.........ng bad it is you would be better off using smoke signals in high winds than this company. I will tell everybody I know not to use this fuc...... Carrier this company is also responsible for breaking me and my girlfriend up. So in summation if you want to break up with either your boyfriend or girlfriend or you just want to piss your money away then by all means I recommend T-Mobile read more

Don't go with DIRECTV!!! Please save yourself from the anger and heartache. They will promise you the world, but deliver you garbage. The try to sell DIRECTV as a "new/different" company, but they are not. They are worse, because now they have more ways to divert their promises. It's strange how they record calls for "customer service purposes" but never can actually retrieve those recordings. All I can say is record your own calls. I don't even know if that will do you any good but at least you won't be kicking yourself for not doing it. They are liars, cheats, con artists, and in general scum of the earth. read more

My husband and I were nervous about switching plans and buying new phones . We were super new to the process . We went to this location and were helped right away and the process was a breeze . We were happy with the service , our new phones, and our new plan read more

This is a late review. I brought a Galaxy Note 3 a while ago here. The guys here were so professional and helpful! They gently touch the outside of the phone, carefully installed the battery. Moreover, they helped transferring all of my old contacts to the new phone, and showed me some basic operation. This reduced a lot of my time. Furthermore, they reminded me to keep the old phone for "just in case". They cared of us, and I wish they thrive! read more

We were told that we were eligible for the switching promotion for four lines. Unfortunately the salesperson did not give us correct information. I specifically asked twice to make sure and the salesperson assured me that we would be Re imbursed for our four phones if we. Switched. Unfortunately this was a 1200.00 dollar lie. My son turned. In an six month old iPhone 8 for which tmobile is only Re imbursing 36.00 and my daughter. Turned in a six month old essential which tmobile is not Re imbursing us for. Had the salesperson at the Wadsworth store been honest with us we would never have switched. Now tmobile has confiscated those two phones and will not pay us what they are worth or give them back. We feel like that is stealing and that we were deceived. Tmobile has been very deceptive and everything time you call you get a different story. They don't keep accurate records and. Do not give customers the proper information to make decisions. We wish we never would have switched to tmobile because the salesperson has now. Cost usn1200. 00 and two almost new phones. read more

This is an excellent store. I finally moved out of the 90's and traded the old flip phone for a LG smart phone. Wow! I resisted technology and lived in the dark ages for way to long! Once inside, they asked for my name and I had to wait. The wait wasn't bad though. The girl that helped me was very knowledgeable and got me set up with my new smart phone and a plan without emptying my wallet. She even moved all of my contacts off my sweaty old phone to the new one in less than a minute! I was really impressed :-) great service and great store! read more